Warehouse Supervisor & Logistics Operations Leader

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FARHAD MAHMUD

***** ******* ***** **** *** *** Houston TX 77090

*********@*****.*** {346}495-4298 LinkedIn: https://www.linkedin.com/in/farhad-mahmud-44a170228/ Experienced and efficient warehouse supervisor with 7+ years of experience in the retail industry, storage, and logistics. Strong customer service skills with in-depth understanding of the organizational needs of retail and warehouse operations. Multi-talented warehouse manager who has overseen store operations in multiple locations and a warehouse operation with more than 2,000 daily packages. Capable team leader with good organizational skills. Enthusiastic personality and a good eye for detail. EDUCATION

Indiana University, College of Arts and Science

Major – General Studies

Bloomington North High School May – 1995

EXPERIENCE

Reach International

Warehouse Supervisor June 2026-Present

• Oversaw daily warehouse operations such as receiving, unloading, sorting, storage, and replenishment in a fast-paced retail distribution environment

. • Picked, packed, and staged customer orders with high accuracy, helping maintain strong on-time fulfillment performance.

• Improved inventory accuracy through cycle counts, stock audits, and discrepancy resolution. Trained, coached, scheduled, and evaluated staff to improve engagement and team performance

. • Maintained inventory accuracy through monthly cycle counts, reconciliations, and system updates. Improved warehouse layout and floor space utilization, increasing operational efficiency and storage capacity

. • Reduced downtime by coordinating preventive maintenance and repairs for warehouse equipment.

• Ensured facility security and compliance through alarm checks, safety procedures, and operational controls DOORDASH

Delivery Driver April 2023- Present

IKEA August2022-March2023

Supported daily warehouse operations such as receiving, unloading, sorting, storage, and replenishment in a fast-paced retail distribution environment.

• Picked, packed, and staged customer orders with high accuracy, helping maintain strong on-time fulfillment performance.

• Improved inventory accuracy through cycle counts, stock audits, and discrepancy resolution.

• Replenished high-demand merchandise quickly, minimizing stockouts and improving sales floor availability.

• Operated pallet jacks, and material handling equipment while maintaining strict safety compliance. Barnes and Noble Education June2017-January2022

Warehouse Supervisor

Oversaw transport related operations by directing activities related to dispatching, routing, following orders through functional systems and tracking of transportation vehicles and ensured smooth flow of shipments from production to end users hence maximized customer satisfaction. 2

Scheduled daily and weekly routed, associated with warehouse workers to ensure proper storage and distribution of products.

Accomplished warehouse human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.

Met warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.

Moved inventory by scheduling materials to be moved to and from warehouse, coordinating inventory transfers with related departments.

Maintained storage area by organizing floor space; adhering to storage design principles; recommending improvements.

Maintained inventory by conducting monthly physical counts; reconciling variances; inputting data.

Secured stores and warehouse by turning alarms on, testing systems, and ensured security of the premises, employees, and merchandise.

Kept equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs to ensure smooth operation.

Updates job knowledge by participating in educational opportunities; reading technical publications to accomplish warehouse and organization mission by completing related results as needed. Barnes and Noble Education September 2011 – May 2017 Fulfillment Coordinator

Coordinated and oversaw all warehouse logistics and ensured efficiency, safety, by performing operational policies, standards, and procedures, supervising, and directing warehouse staff, keeping worker safety as a top priority while performing basic risk assessment.

Communicated requirements and activities to stakeholders and improved warehouse work processes through strategic planning to create a more efficient fulfillment system, conducting studies to determine the prevalent trends, dynamics, and market movements.

Tracked, ensured proper transport, packaging, and placement of all incoming and outgoing products through proper and timely delivery of products, supervising all forklift operations performing various inventory counts; order supplies and goods as needed to maintain accurate inventory.

Maintained warehouse and machinery, ensuring equipment is serviced when needed and a clean and tidy workspace is always kept and ensured operational safety for the team.

Maintained shipping documentation, manifests, and receipts; enter relevant data in reports as needed such as performing acceptance of cargo according to industry standards or sector requirements ensuring shipment materials match packing lists before dispatching orders to monitored cargo handling schedules to ensure timelines are complied with.

Assisted in the hiring and training process of new warehouse staff, encouraged career development by motivating associates and lead warehouse staff to effectively carry out given tasks while abiding by and enforcing facility rules and state laws and regulations.

Delivered logistics services that meet customer requirements by conducting targeted conversations with customers and identified customer needs, resolving customer relationship management conflicts, planning delivery of logistics services that meet customer requirements.

Worked with allocated and/or minimal resources to ensure alignment of interest within business activities by monitoring lapses in delivery of logistics services to customers executing appropriate solutions to address customer queries based on sales/ customer management knowledge. IN HOUSE TRAININGS

Organizational behavior on customers dealings, Security & Confidentiality. 3

Warehouse Operations and Inventory Control.

TECHNICAL SKILLS

ERP, Microsoft Word, and Microsoft excel.

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