Operations & Billing Specialist Leader

Sara Bogle

323-***-**** ***********@******.***

Profile

• Demonstrated analytical/problem-solving, collaboration/consensus-building, interpersonal/relationship- building, organization and operational skills.

• Experienced billing specialist with nearly fifteen plus years experience in operations management, and managing complex projects, developing multi-million-dollar budgets. Managing Operational Experience

Ferragamo, Short Hills, NJ Salas Associate / Key Holder Manager December 2022- August 2025

• Monitored KPIs, sales metrics, and inventory reports to identify trends and develop action plans for continuous improvement.

• Lead day to day operations across 21 retail locations, ensuring consistent execution of company standards, customer service, and brand initiatives

• Developed and implemented operational policies that improved efficiency and reduced shrinkage by 4%

• Trained and supervised a team of 25 employees, fostering accountability and collaboration.

• Partnered with merchandising and marketing teams to optimize product placement, driving 5% increase in sales.

• Maintain our Elite client list and operating profits and margins including reports of the stores reporting back to our corporate offices.

• Established and maintained strategic partnership with a variety of key upscale clients and corporate companies to host events to drive sales.

Louis Vuitton Moet Hennessey. New York, New York. Operations Manager& Billing Specialist February 2017- March 2020.

• Implemented innovative programs and strategies to change work culture and improve learning conditions for new employees and trainees to embrace work-wide operational cultural changes.

• Ensured the store is compliant with all environment, safety, and financial documents as per company standards.

• Reviewed accounting records, schedules and reports as needed, along with checks wires and 1099 forms.

• Evaluated performance objectives and metrics to determine inbound and outbound productivity by enhancing customer time, accuracy and quality expectations.

• Payroll-including employees, sub-contractors and percentage-based commissions. Intermix New York, New York & Los Angeles, CA

Assistant Store Manager & Accounting Department March 2013- February 2017

• Worked closely with sales staff, store designer and managers to maintain the sales area, while providing merchandise to physical space.

• Managed multi-million-dollar budgets for the corporate office as well as retail locations.

• Promoted a strong sense of teamwork by working effectively, respectfully and efficiently with all associates.

• Greeted and acknowledged clients with a friendly and engaging attitude while providing a strong customer service to all clients by delivering the company’s selling experience. Intermix. Los Angeles. California Operations Manager/ Key Holder March 2013

• Registered customer purchases on assigned cash register, collected cash and distributed change as requested, processed voids, returns, rain checks, refunds, and exchanges as needed.

• Ensured compliance with state and local laws regarding regulated products.

• Used comprehensive working knowledge of digital and vendor direct end to end merchandising processes and systems along with insight from merchant to vendor inquiries to process improve, educate on best practices.

Sara Bogle

323-***-**** ***********@******.***

Skills

• Multilingual (English, and Spanish).

• Complete knowledge of Microsoft Office 365- Word, Excel, Outlook, PowerPoint and e-business systems.

• Technology savvy: demonstrated aptitude with computers, software, and information technology database. Education

• West Los Angeles City College. Los Angeles, California. Major: Associate of Arts in Business Management. September 5, 2006- June 14, 2010. Certification: Paralegal. July 2008

Achievements

• Reduced operating expenses by 6% through process streamlining and vendor renegotiation.

• Increased customer retention rate by 3% within one year

• Successfully led a team that ranked in the top 8% for sales performance across the region

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