Retail Operations & Store Management Professional

DANIELLE QUINN

Hinckley, IL ***** +1-815-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Retail and store operations professional with experience in customer service, inventory management, visual merchandising, team leadership, freight processing, and daily store operations. Skilled at supporting sales-floor execution, coaching employees, improving operational efficiency, and maintaining high service standards. Open to relocation. CORE SKILLS

Retail Operations • Customer Service • Inventory Management • Visual Merchandising • Team Leadership & Training • Freight

& Stockroom Operations • Scheduling • Cash Handling & Reconciliation • Project Coordination • Sales-Floor Execution PROFESSIONAL EXPERIENCE

Retail Consultant Hilco Oak Brook, IL

November 2024 – Present

● Support store-closing operations, including inventory management, merchandising, fixture sales, and customer service.

● Advise retail clients on sales performance, customer experience, and operational efficiency.

● Implement visual merchandising strategies to improve product presentation and sales potential.

● Coordinate with clients and stakeholders, manage multiple projects, and meet established deadlines while maintaining quality.

Store Manager Big Lots Lockport, IL

June 2018 – October 2023

● Led freight and sales-floor teams, coordinating truck unloading, ticketing, stockroom organization, and merchandising.

● Planned daily workflow and provided direction to support efficient freight processing and store execution.

● Maintained accountability for truck unloads, freight processing, and merchandising standards while working alongside the team.

Store Manager / Collector AP LLC Illinois

February 2009 – October 2021

● Managed daily retail operations, including cash handling, staff scheduling, and visual merchandising.

● Hired, trained, and developed a 20-person team, supporting employee retention and growth.

● Oversaw daily cash deposits and reconciliations to ensure accurate financial records.

● Streamlined administrative processes and introduced scheduling improvements to support operational efficiency.

● Maintained compliance with company standards and applicable requirements. EDUCATION

High School Diploma Continental Academy 1994

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