Agile Technical Project Manager

ALI ABDELWAHED

*****@*******.*** 703-***-**** Miami, FL 33132

PROFESSIONAL EXPERIENCE

Technical Project Manager (Contract) 04/2026 – Present

Royal Caribbean Group – Miami, FL

Managing the end-to-end delivery of software development initiatives under SDLC, ensuring projects are delivered on time and within scope.

Defining program goals, deliverables, schedules, and critical paths to manage multiple medium to high-complexity programs aligned with strategic objectives.

Coordinating with cross-functional teams to guarantee seamless project execution.

Developing and maintain detailed project plans, proactively identifying risks, resolving roadblocks, and implementing solutions to keep projects on track.

Running Agile SCRUM ceremonies for multiple teams throughout the SDLC.

IT Business Systems Analyst (Contract) 04/2025 – 10/2025

Old Republic Specialty Insurance Group – Remote, FL

Supported internal IT and business units on critical IT projects within the Property & Casualty insurance sector, focusing on system upgrades and portal enhancements.

Contributed to the enhancement of Duck Creek Policy and Claims system, improving system performance and operational continuity.

Conducted QA and UAT testing to ensure quality and functionality of new upgrades.

Collaborated with internal teams to implement ISO upgrade, API and OFAC integrations, streamlining data exchange processes and regulatory adherence.

Developed comprehensive documentation and artifacts for system modifications, contributing to customer portal improvements resulting in increased user engagement and satisfaction.

IT Business Analyst (Contract) 10/2022 – 10/2024

ChaiOne, Inc . - Remote, FL

Delivered complex IT solutions for energy sector clients, focusing on mobile and web application development.

Collaborated cross-functionally with teams and stakeholders on all levels of the organization to deliver solutions that met client expectations.

Analyzed applications to identify areas of opportunity and recommend viable solutions for modifications and enhancements.

Developed comprehensive documentation and artifacts for application modifications, contributing to customer portal improvements resulting in increased user engagement and revenue growth.

Conducted QA and UAT testing to ensure quality and functionality of new enhancements.

IT Business Systems Analyst (Contract) 10/2021 - 10/2022

Vital Pharmaceuticals, Inc. - Weston, FL

Supported multiple projects within the pharmaceutical sector, focusing on system and process improvements. Various projects include, but not limited to mobile app development, Laboratory Information Management System (LIMS), General Data Protection Regulation (GDPR) initiative, and ERP system performance analysis and enhancement.

Provided input and support within the EPMO team on prioritizing project intake and development, ensuring timely delivery to meet the needs of various departmental leads.

Collaborated with business leads and IT leadership in the analysis of existing business processes and systems to identify opportunities for system/process improvements. Recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy.

Analyzed business processes to identify pain points and recommend improvements.

Developed comprehensive documentation and artifacts for system enhancements and processes improvements, resulting in increased user engagement and satisfaction through time and cost savings.

IT Business Analyst/Product Owner (Contract) 06/2021 – 10/2021

Restaurant Brands International Inc. - Miami, FL

Supported the developed and enhancement of Point-Of-Sale software for the food service industry.

Collaborated cross-functionally with IT and business teams on all levels of the organization to develop and deliver value-driven solutions.

Developed comprehensive documentation and artifacts, contributing to software improvements resulting in improved customer experience and increased revenue.

Managed product backlog and prioritization of features to align with strategic priorities and customer needs.

Conducted QA and UAT testing to ensure quality and functionality of new enhancements.

IT Business Analyst (Contract) 12/2020 – 05/2021

Ingram Micro Inc. - Miami, FL

Managed requirements and supported internal CRM system enhancements for tech logistics operations.

Created comprehensive documentation and artifacts to support CRM development and enhancements.

Troubleshot application issues and recommended solutions to improve functionality.

Created training materials and documentation to facilitate user adoption and system understanding.

Conducted QA testing to ensure quality and functionality of new enhancements.

IT Business Analyst (Contract) 02/2020 – 05/2020

Cinch Home Services Inc. - Boca Raton, FL

Supported mobile/web application development for the home warranty industry.

Developed comprehensive documentation and artifacts, contributing to software improvements resulting in improved customer experience and increased revenue.

Analyzed applications to identify opportunities and recommend solutions for modifications and enhancements.

Conducted QA testing to ensure quality and functionality of new enhancements.

Patent/Legal Analyst (Freelance) 04/2019 – 02/2020

Article One Partners/UpWork - Remote, FL

Implemented and provided a comprehensive legal and technical analysis of Intellectual Property applications.

Determined compliance of applications with legal rules, regulations and requirements as enforced by the U.S. Patent & Trademark Office, and communicated findings and decisions on compliance of applications to the customer.

Prepared reports that synthesize and evaluate research results to influence R&D and Legal decision making.

Business Analyst (Contract) 11/2018 – 03/2019

Teva Pharmaceutical Industries Ltd. - Weston, FL

Supported CRM system transition and vendor application implementation in the pharmaceutical sector.

Worked on a system transition project to implement a third-party vendor application (SaaS) in transition from a legacy system.

Translated business requirements into functional and technical documentation to translate customer business needs into functional requirements for vendor software modification in both traditional Waterfall and Agile environments.

Analyzed application development issues in order to recommend viable solutions to key stakeholders.

Performed additional ad hoc duties such as customer account audits, contract governance, and P&L analysis.

Business/Legal Analyst (Contract) 02/2017 – 11/2018

NBC Universal Media, LLC - Miami, FL

Supported data migration and system implementation for contract data management system in the media and entertainment industry.

Worked on a system transition project to implement a third-party vendor application (SaaS) in transition from a legacy contract data-management system.

Collaborated with internal stakeholders and third-party vendor to convey stakeholder requirements.

Analyzed system to identify opportunities and recommend solutions for modifications and enhancements.

Aided managers in the training of new analysts on proper procedures and system utilization and capabilities.

Analyzed legal documents for contract adherence, and reviewed work product and conduct quality-control.

Ensured data accuracy and compliance within the system in compliance with business requirements.

Patent/Legal Analyst 06/2010 – 04/2016 Landon Intellectual Property, Inc. - Alexandria, VA

Managed and strategically implemented the comprehensive legal and technical analysis of Intellectual Property applications.

Gathered data from multiple sources for processing and analysis to provide actionable recommendations for client legal decision making.

Implemented quantitative and qualitative research methods analyze large sets of data using multiple software platforms.

Collaborated with various levels of management to ensure regulatory compliance of applications as required by the U.S. Patent & Trademark Office (PTO).

Produced analytical reports comprising detailed technical and legal analysis including guidance on rules, regulations and requirements as enforced by the PTO.

Prepared reports that synthesize and evaluate research results to influence R&D and Legal decision making.

EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA)

UNIVERSITY OF MIAMI – Coral Gables, FL

Bachelor of Science in Mechanical Engineering

OLD DOMINION UNIVERSITY – Norfolk, VA

Certifications: Certified Scrum Master, Six Sigma Yellow Belt

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