Data Center Operations Specialist

Laxman Reddy

USA +1-469-***-**** ************@*****.***

SUMMARY

Reliable and detail-focused Data Center Operations professional with 3+ years of experience supporting enterprise infrastructure, production systems, and business-critical environments. Strong hands-on background in system monitoring, incident response, server and hardware troubleshooting, infrastructure validation, ticket management, and operational support across banking, technology, and enterprise data center environments.

Experienced in maintaining stable 24/7 production environments by monitoring system health, analyzing alerts, supporting infrastructure changes, and resolving technical issues within SLA timelines. Working knowledge of AWS, Linux/Windows environments, Docker, Kubernetes, database technologies, monitoring tools, and support documentation. Known for following SOPs, maintaining accurate incident records, collaborating with cross-functional teams, and supporting secure, high-availability infrastructure operations.

TECHNICAL SKILLS

Hardware & Network Infrastructure

Hardware Diagnostics: Troubleshooting and support for servers, storage systems, and network hardware, including CPU, RAM, drive, PSU, fan module, and controller module issues.

Network Layer 1: Basic troubleshooting of RJ45 copper, LC/MPO fiber uplinks, SFP/transceivers, patch panels, and structured cabling.

Rack & Installation Support: Server/storage installation, rack-and-stack support, equipment moves/adds/changes, rPDU support, and IT equipment decommissioning.

Inventory Management: Asset tracking, serial number validation, cycle counts, RMA coordination, spare parts tracking, and hardware lifecycle documentation.

Data Center Operations & Reliability

Equipment Sweeps: Weekly physical and visual inspections of server, storage, network, and backup equipment to identify hardware or connectivity issues.

Incident Management: Responding to hardware/network failures, reviewing diagnostic logs such as Linux IPMI-SEL, escalating issues, and supporting RCA documentation.

Maintenance & Change Support: Supporting preventive maintenance, break-fix activities, vendor repairs, change requests, and scheduled infrastructure updates.

Capacity & Availability: Tracking space, power, cooling, and patch panel port availability while supporting SLA-driven data center operations.

Tools, Safety & Compliance

Operational Tools: ServiceNow, Jira, internal ticketing systems, vendor support portals, Microsoft Excel, and basic reporting tools.

Documentation: SOPs, MOPs, support tickets, cabling records, inventory reports, RMA notes, change logs, and weekly activity reports.

Safety Standards: PPE usage, ladder safety, hand tool usage, clean work area practices, and safe equipment handling; comfortable lifting up to 50 lbs.

Compliance: Physical security procedures, contractor escorting, data sanitization support, HDD/SSD decommissioning, and audit-ready asset records.

PROFESSIONAL EXPERIENCE

Data Center Operations

Wesco Barker, NY, USA

Client- Fluidstack

July 2026 - Present

Perform daily data center floor operations, supporting hardware installation, connectivity, and production infrastructure activities.

Install and rack servers and network equipment, ensuring correct rack position, power connections, labeling, and equipment placement.

Install and organize RJ45 copper and LC/MPO fiber cabling between servers, network equipment, and patch panels.

Perform Layer 1 connectivity checks and identify cabling, port, or transceiver-related issues during installation and maintenance activities.

Replace approved field-replaceable components such as HDD/SSD, RAM, power supplies, and fan modules.

Complete assigned moves, adds, and changes (MAC) while maintaining proper cable routing, labeling, and rack organization.

Monitored Building Management System (BMS) dashboards for data center temperature, humidity, cooling, power, and environmental conditions.

Responded to BMS alarms and alerts related to HVAC, CRAC/CRAH units, temperature, humidity, power, and facility conditions.

Stage servers, cables, components, and tools before scheduled installation and maintenance work.

Validate equipment after installation by checking power status, indicator lights, connections, labeling, and physical placement.

Update work orders and support tickets with completed activities, equipment information, and task status.

Verify asset tags, serial numbers, and rack locations during installations, equipment movement, and inventory activities.

Follow PPE, ESD, ladder safety, lifting, and physical security procedures while performing data center work.

Provide clear shift handoff updates and escalate blocked tasks or unexpected hardware conditions to the appropriate support team.

Data Center Operations Technician

Regions Bank Dallas, TX, USA

May 2024 – July 2026

Perform weekly sweeps of server, storage, network, and backup equipment to identify hardware faults, failed components, cabling issues, and network connectivity problems.

Review Linux IPMI-SEL data, server hardware alerts, and platform management logs to support hardware diagnostics and root cause investigation.

Diagnose server and storage connectivity issues by checking RJ45 copper uplinks, LC/MPO fiber connections, SFP/transceivers, patch panels, and cabling paths.

Support break-fix activities for servers, storage devices, rPDUs, network switches, PSUs, fan modules, controller modules, HDDs, and SSDs.

Coordinate with vendor support teams such as Dell, HPE, and hardware service providers by opening support cases, sharing diagnostic information, and tracking repair status.

Escort vendor technicians and contractors inside the data center while ensuring repairs follow site safety, security, and operational procedures.

Manage RMA support activities for failed hardware components, including serial number validation, part tracking, replacement coordination, and return documentation.

Provide hardware support for installations, moves, additions, and changes, including server mounting, equipment relocation, patching, labeling, and connectivity validation.

Assist with decommissioning IT equipment including servers, storage devices, network devices, backup equipment, HDDs, and SSDs following data sanitization procedures.

Conduct physical and visual inspections of racks, cabling, devices, patch panels, power connections, and overall data center work areas.

Maintain accurate inventory records, asset tags, serial numbers, cycle counts, spare parts details, and hardware lifecycle documentation.

Update structured cabling records, patch panel documentation, rack layouts, and material usage details during new installations and changes.

Technical Support Engineer

GMR Infotech Hyderabad, Telangana, India

June 2021 – June 2022

Supported day-to-day enterprise infrastructure and application operations by monitoring servers, applications, storage environments, and system availability.

Monitored operational alerts and support queues to identify service issues and initiate appropriate troubleshooting or escalation.

Performed initial investigation of technical issues using system logs, application alerts, server status information, and support ticket history.

Created and updated support tickets with issue details, troubleshooting actions, escalation information, and resolution status.

Coordinated with application, network, security, database, and infrastructure teams to resolve production support issues.

Supported incident management activities by gathering technical information, tracking open issues, and providing timely status updates.

Assisted with scheduled system maintenance and infrastructure changes by completing pre-change checks and post-change validation.

Followed established change management procedures and documented implementation results and identified issues.

Maintained operational documentation including SOPs, troubleshooting procedures, support notes, incident records, and change logs.

Assisted senior engineers with troubleshooting by collecting logs, error messages, configuration details, and system information.

Tracked recurring support issues and contributed troubleshooting information that helped improve support procedures.

Prepared weekly and monthly reports covering incidents, service requests, maintenance activities, and support status.

EDUCATION

Alcorn State University, Mississippi, USA

Master’s in Computer and Information Science

August 2022 – May 2024 GPA: 4.0

Jawaharlal Nehru Technological University, Hyderabad, India

Bachelor’s in Computer Science and Engineering

July 2017 – July 2021 GPA: 7.1

CERTIFICATIONS

Gemini Certified Educator – Google

Databricks Accredited Generative AI Fundamentals – Databricks Academy

Java Certification – Oracle Academy

Artificial Intelligence Associate – Salesforce

Business English Communication – Cambridge

Python Certification – Great Learning

Contact this candidate