Chief Information Officer - IT & Cybersecurity Leadership

ERIC A.WALKER

New York, NY 404-***-**** ************@***.***

SUMMARY

Chief Information Officer with 12+ years of progressive IT leadership across global, multi-site organizations and cloud services businesses. Leads enterprise technology strategy, digital transformation, cybersecurity, governance, SaaS consolidation, and business continuity in regulated environments, with experience standardizing platforms, managing multimillion-dollar budgets, and building high-performing global teams. Trusted executive partner focused on reliable, secure technology and measurable business outcomes. SKILLS

• DEFAULT

• Technology Strategy: Enterprise Technology Strategy, Cloud Computing, Microsoft Azure, Microsoft 365

• Security And Risk: Data Protection And Encryption, Cybersecurity Risk Management, Security Awareness And Phishing Resilience, Vulnerability Management, Incident Response

• Operations And Governance: Problem Management, Change/release Governance PROFESSIONAL EXPERIENCE

CENTER FOR EMPLOYMENT OPPORTUNITIES INC 2020 - 2025 Chief Information Officer New York, NY

• Directed enterprise technology strategy and digital transformation across 35 locations in 14 states, boosting operational efficiency by 33% and cutting system downtime by 40% through automation and Microsoft Azure cloud migration.

• Led cybersecurity modernization using NIST and ISO 27001 frameworks, strengthening data protection and encryption, achieving zero data breaches, and reducing potential vulnerabilities by 45%.

• Optimized IT budgets exceeding $5M annually, reducing vendor expenses by 25% through strategic SaaS consolidation and cost-saving negotiations.

• Implemented Al-driven data analytics and business intelligence tools that improved decision-making accuracy by 30% and enhanced real-time reporting efficiency.

TEEWINOT LIFE SCIENCES CORPORATION 2015 - 2020

Chief Information Officer Tampa, FL

• Spearheaded global enterprise technology operations across five subsidiaries in the U.S., Canada, and Europe, standardizing platforms and reducing technology redundancies by 35%.

• Engineered and deployed enterprise-grade SaaS, HR, and communication systems that improved employee productivity by 22% and standardized workflows.

• Established comprehensive IT governance, change and release governance, and cybersecurity risk management frameworks aligned with HIPAA, SOC 2, and ISO requirements, achieving 100% compliance during annual audits.

• Developed and tested disaster recovery and business continuity plans, incorporating incident response and problem management practices that maintained 99.9% uptime across mission-critical systems. CAMEO GLOBAL, INC. (CISCO) 2013 - 2015

Senior Director – Cloud Technology Tampa, FL

• Drove a $50M cloud services business, attaining the largest Cisco HCS cloud contact center deal in North American history.

• Managed multi-regional IT budgets totaling $7M, optimizing spend and accomplishing a 20% increase in operational profitability.

• Built and scaled a 10-member global cloud team, enhancing project delivery speed by 25% and improving customer satisfaction metrics by 18%.

• Championed enterprise cybersecurity compliance (HIPAA, SOC 1 & 2, PCI-DSS 3.1), improving audit performance and maintaining 100% regulatory adherence.

TELESPACE LLC 2013 - 2014

Senior Director - Contact Center Tampa, FL

• Headed architecture and deployment of Cisco Unified Contact Center solutions, improving client call routing efficiency by 40%.

• Delivered multimillion-dollar implementations on time and under budget, ensuring 98% client satisfaction across enterprise projects. IBM - GLOBAL TECHNOLOGY SERVICES

Senior IT Architect

AIRTRAN AIRWAYS

Senior Architect

IBM-AMS DIVISION

Senior Architect

NEXTEL

Senior Call Center Engineer

SRA INTERNATIONAL, INC.

Member of Technical Staff (Consultant)

AT&T

Assist Staff Manager

EDUCATION

MOREHOUSE COLLEGE

Bachelor of Arts (BA), Marketing and Management

CERTIFICATIONS

• Cisco CCNA

• Scrum Master Certification

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