Medical Billing & Coding Customer Service

Shanquette Hill

Address - *** Whitby Terrace Hampton, Ga 30228

Contact - 470-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and retail experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality and accustomed to a fast-paced hospital flow.

Accurate data entry; knowledgeable of office equipment and procedures

Able to operate in a production environment and meet company guidelines for productivity and quality

Provide efficient and courteous patient customer service

Maintain and improve quality results by adhering to standards and guidelines

Microsoft Office Applications / MS Excel MS Word MS PowerPoint

Communication Platforms: Zoom Skype

Typing Speed: 50 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Whitney M. Young Job Corps Center Certificate of Completion – Business and Clerical, 2020

PROFESSIONAL EXPERIENCE

Ross Retail Store – Fayetteville, GA 03/2020 – Present

Lead Stocker / Customer Service Associate

Supervise 11 employees and train new hires

Process orders, price merchandise, record inventory numbers, and order merchandise

Document order issues and complete various duties as needed

Tuesday Morning – Fayetteville, GA 03/2020 – 08/2020

Retail Cashier / Customer Service Associate

Assisted customers by providing information and resolving complaints

Replenished merchandise, monitored floor stock and ensured establishment was clean and inviting

Counted down cash drawer at the beginning of each shift and processed returns and exchanges

Maintained customer communication throughout the ordering or check out process

Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts

ABM Hospital – Jonesboro, GA 05/2017 – 04/2020

Piedmont Hospital – Atlanta, GA 09/2016 – 03/2017

Environmental Services Aide

Cleaned patient rooms as assigned and according to priority

Performed duties with attention to detail, accuracy, follow-through, and courtesy

Acted with discretion when handling confidential information

Private Care Duty – Jonesboro, GA 07/2013 – 09/2016

Caregiver

Provided in-home care services and helped with personal hygiene, ambulation, and transferring

Monitored medications, prepared meals, and handled light cleaning duties

Scheduled appointments and transported to locations outside the home

Turner Broadcasting System – Atlanta, GA 04/2008 – 07/2013

Customer Service Representative / Cashier

Greeted patrons, trained new hires, and counted cash drawers at the beginning and end of each shift

Stocked shelves, ordered merchandise, and upsold promotional products

Answered questions from customers, addressed complaints, and ensured quality of meals when ordered

Prior work experience includes 2+ years as a Pharmacist Assistant in a fast-paced retail pharmacy environment

Prepared prescriptions, performed opening and closing duties, and supervised 6 employees

Handled inbound and outbound phone calls and documented services provided

Contact this candidate