Airline Crew Accommodations Operations Specialist

SHEREE’ HODGES

Garland, TX 214-***-**** *************@*****.***

AIRLINE OPERATIONS CREW ACCOMMODATIONS TRAVEL & HOSPITALITY OPERATIONS

Experienced airline, travel and hospitality operations professional with 15+ years of experience supporting customers, guests, airline crews and corporate clients in fast-paced, service-driven environments. Specialized in international crew accommodations and real-time operational support, with approximately 90% of current responsibilities dedicated to international flight crews, global hotel and ground transportation coordination, IROPS and time-sensitive problem resolution. Self-directed, personable and highly adaptable with proven success managing competing priorities remotely while meeting strict service-level requirements.

PROFESSIONAL EXPERIENCE

API GLOBAL SOLUTIONS — Contracted to American Airlines — Fort Worth, TX

Airline Operations Support Agent / Crew Accommodations 10/2024 – Present

• Manage primarily international crew accommodations, supporting pilots and flight attendants worldwide with hotel and ground transportation during routine operations and IROPS.

• Coordinate time-sensitive hotel, transportation, extensions, relocations and reassignments for international crews across multiple time zones, often navigating language barriers, limited availability and rapidly changing flight schedules.

• Handle cancellations, delays, diversions, RONs, fatigue-related accommodations and other operational disruptions, including bulk crew relocations of up to 40 crew members.

• Source and secure hotel accommodations globally based on layover duration, airport proximity, shuttle availability, contracted inventory and operational requirements; coordinate directly with hotels and transportation providers.

• Utilize SABRE/DECS, ACES, AWS, Genesys, Microsoft Teams, Outlook and JPMorgan virtual credit card systems to research crew/flight information, process reservations and maintain accurate operational communication.

• Provide real-time support to American Airlines supervisors, ECS teams and crew members through phone, chat, email and text while consistently meeting established client SLA requirements.

DABELLA — Dallas, TX

Appointment Scheduler / Sales Support Agent 03/2024 – 10/2024

• Managed inbound warm leads, established rapport with homeowners and scheduled qualified appointments for home-improvement consultations.

• Used strong communication, listening and persuasion skills to identify customer needs, overcome objections and support successful sales opportunities.

GOOSEHEAD INSURANCE AGENCY — Westlake, TX

Licensed Insurance Sales Support Agent 05/2022 – 11/2022

• Provided concierge-level service to new and existing clients through phone and real-time messaging while managing policy service, billing, maintenance and account-related requests.

• Supported complex residential and commercial accounts, including policy changes and additions involving high-value accounts.

HILTON HOTELS WORLDWIDE, INC. — Carrollton, TX

Hilton @ Home Customer Sales Administrator 01/2015 – 10/2021

• Provided reservation sales and personalized travel support to individual guests and corporate groups while independently managing a high-volume remote workflow.

• Served as a liaison between guests, corporate partners and luxury/diamond sales teams, resolving travel-related issues and delivering end-to-end customer service.

AMERICAN AIRLINES, INC. — Fort Worth, TX

AA.com Reservation Web Sales Agent 10/2011 – 11/2014

• Assisted customers with flight reservations, schedules, products, services and technical web navigation while providing accurate airline policy and TSA/government travel information.

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY — Schaumburg, IL Bachelor of Business Administration (BBA), Business Management & Entrepreneurship September 2025

CORE STRENGTHS

International Crew Operations • Crew Hotel & Ground Transportation • IROPS • Travel & Hospitality Operations • Global Vendor Coordination • Hotel Reservations • Crew Relocations • Operational Problem Solving • Customer & Client Relations • Escalation Resolution • Remote/Independent Work • SLA & Time-Critical Processing • SABRE/DECS • ACES • AWS • Genesys • Microsoft Teams • Outlook • JPMorgan VCC

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