Communication, TeamWork, and Problem solving.
Resume:
AMADI PROMISE CHUKWUMAEZE, B.SC (HTM), M.SC (HTM Inview),
MITPN, FCIHTMA, FCIHTM, DFCIHTMA
EXPERIENCE
February 2024–October 2025
Phone:+234**********, +234***********
Email: ****************@*****.***
Address: No: 6, Plot 628 Arthur Atuegwu
Crescent, MCC Uratta Road, Owerri Imo
State
SUMMARY
Dedicated professional with extensive
hospitality experience in operations
management and team leadership with in
high-demand environments. Proven track
record in optimizing customer care
services, ensuring regulatory compliance
and riving operational efficiency in
hospitality settings.
Skilled in multi disciplinary team
coordination, customer safety
protocols, and continuous quality
improvement, with a strong
commitment to delivering customer-
centered service within the hospitality
framework
General Manager Chris VI Hotel and Resort, Ahiara Mbaise /Owerri, Imo State
• Led a team of 80+ staff, enhancing operational efficiency and guest satisfaction and loyalty.
• Developed and implemented standard operating procedures (SOPs) that reduced costs by 15%
• Ensured compliance of industry ethics and guest safety and licensing regulations, relevant lead hospitality industry settings.
• Outreach campaigns, increasing engagement with customer services by 20%.
• Managed budget allocations, achieving 10% increase in cost-efficiency for operations.
September 2022–January 2024
General Manager Resident Hotel Ltd/Owerri, Imo State
• Managed day-to-day operations, improving guest satisfaction scores by 25%
• Implemented staff training programs focused on guest satisfaction, boosting productivity by 30%
• Spearheaded facility upgrades to enhance the environment for guest comfort
• Introduced innovative guest engagement strategies, leading to a35% increase in service uptake.
January 2020 – August2022
Operations Manager All Seasons Hotel Ltd
Owerri Imo State.
• Streamlined front desk and housekeeping operations, reducing guest wait time by 20%.
• Conducted market research to identify new opportunities for hospitality services.
• Managed guest care initiatives, improving loyalty and repeat visits by 15%
• Supervised staff performance, providing coaching in guest Interaction protocol
December 2015–January 2020
General Manager Immaculate Royal (Int’l) Hotel Ltd. Owerri, Imo State
Optimized food and beverage services in a hospitality setting, reducing waste and controlling costs
• Established quality control standards, ensuring high service quality for guest meals and nutrition.
• Oversaw inventory management, reducing discrepancies in hospitality industry supply stocks by 10%
• Implemented guest feedback systems, enhancing service delivery and overall satisfaction.
• Led cross-departmental projects, fostering a collaborative work environment focused on guest care.
May 2010–November 2015
Ade Super Hotel Ltd/Ondo/Ore Ring Road, Ondo State
• Managed budgeting and financial planning for hospitality services, ensuring cost-effective operations.
• Conducted market analysis to identify trends and opportunities in guest care services.
• Coordinated promotional activities to increase guest patronage and revenue.
• Managed vendor relationships and procurement of essential hotel equipment and supplies.
• Resolved guest complaints promptly, ensuring high levels of satisfaction with the hotel services.
July 2010–June 2011
Physics Teacher (NYSC) Anglican Grammar School, Otan-Ayegbaju, Bolumaduro Local Government Area/ Osun State, Nigeria
• Developed and delivered over 50 lesson plans, ensuring student engagement and improved comprehension of core Physics concepts.
• Conducted weekly assessments, leading to a 20% increase in average student performance within the academic year.
• Designed interactive learning activities that boosted classroom participation by 30%, enhancing critical thinking and problem- solving skills.
• Collaborated with fellow teachers to organize and execute inter- school science competition, fostering academic growth among students.
• Provided one-on-one tutoring for underperforming students, resulting in a 15% improvement in final exam scores. SKILLS/EXPERTISE
Leadership, Communication,
Empathy, Team Collaboration,
Problem-solving, Adaptability,
Conflict Resolution, Decision-
making, Time management,
Emotional Intelligence, Customer
safety protocols, Regulatory
Compliance (NHS Standards),
Electronic customer Records
Management, Data Analysis, Risk
Management, Quality Control,
Stress management, Interpersonal
skills, delegation
PRINCIPAL CONSULTANTS–PROMEC CONSULTING AND GENERAL SERVICES IN HOSPITALITY INDUSTRY
EDUCATION
• M.sc in Hospitality and Tourism Management
Imo State University Owerri Imo State (In view)
• Imo State University, Owerri, Imo State
(B.Sc.) in Hospitality and Tourism Management 2025
• Federal University of Technology, Owerri Imo State
(B.Tech) in Industrial Physics, 2006
PROFESSIONAL MEMBE RSHIPS & CERTIFICATIONS
• Certified Institute of Hospitality Tourism and Management
(Doctoral Fellowship) 2025
• Institute for Tourism Professionals of Nigeria, 2023
• Chartered Institute of Hospitality and Tourism Management of America, 2023.
• Chartered Institute of Hospitality and Tourism Management, 2023
• Certificate in Hospitality Business Development (Online Master Class), 2022.
• National Conference on Hospitality, Tourism, Travels and Management (Certificate of Participation), 2003
• Advanced Certificate Course in Computer Operations, Fabulous Computer Training Institute, Iree, Osun State, 2011.
• Hotel Managers Conference, Port Harcourt
(Certificate of Training in Hotel Profitability and Growth),2002
• Hotel Managers Conference, Port Harcourt
(Certificate of Training in Hotel Services and Hotel Standard),2001 TRAINING & DEVELOPMENT
• Onity Locks User Training: Hardware Maintenance and Security
• Hotel Regulation and Law in Nigeria: Legal Compliance
• Effective Marketing
• Skills Course
• Public Relations for Managers
• Managing Food and Beverage Operation
• NHS Leadership and Management Development Programme
• Customer-Centered Care and Communication
• Advanced Clinical Governance and Risk Management REFEREES
SUNDAYOLUGBENGA REV. DENNIS MBATA
CEO Dist. Superintendent
Tojum Hospitality Foundation Faith Church
Contact this candidate