Operations & Technical Support Specialist

Julian Taylor

Wixom, MI • 469-***-**** • **************@*****.***

Operations and technical support professional with 7+ years of experience coordinating service operations, resolving client issues, and maintaining efficient workflows in fast-paced environments. Proven ability to identify and resolve problems, support end users, coordinate technical resources, and communicate effectively with clients and teams.

Technical Skills

IT Troubleshooting DNS DHCP Networking Active Directory iOS Android OS Microsoft 365 iPhone Tablets iPads Windows 10 Windows 11 TCP/IP protocols VPN firewalls Network Administration Cabling Hardware Installation Software upgrades

Professional Experience

Stock & Site Coordinator Thompson Cleaning Service July 2016 – Present

Coordinated daily service operations for residential and commercial teams.

Resolved service and operational issues by identifying root causes, coordinating with field teams, and implementing corrective solutions to maintain service continuity.

Managed inventory tracking systems to ensure teams maintained adequate operational supplies and minimized service disruptions.

Trained and onboarded new personnel on operational procedures, safety standards, and service protocols to maintain consistent performance.

Improved communication between management, field teams, and clients, increasing workflow efficiency and reducing service delays.

Maintained operational records and service documentation to support tracking, reporting, and performance monitoring.

Food Services Manager United States Army February 2012 – June 2016

Supervised food service operations supporting military personnel in high-demand environments while maintaining strict compliance with health and safety regulations.

Coordinated logistics, scheduling, and operational resources to support continuous service delivery across multiple teams.

Trained and mentored new personnel on operational procedures, quality standards, and regulatory compliance.

Managed supply inventory, procurement coordination, and quality assurance to maintain operational efficiency.

Implemented structured workflow processes that improved communication and service reliability under demanding operational conditions.

Education

Cyber Warrior Program MyComputerCareer 05/2026

Contact this candidate