Print Project Management & Purchasing Leader

**** ********* ****, ******** ** ***** -- 423-***-**** (C) – *********@***.***

Executive Profile

Senior manager with extensive experience in process development and implementation. Skilled in providing overall direction and strategic planning for a customer service organization and support structure. Excellent background in print and customer service (all forms of printing). Purchasing, working with and negotiating costs. Scheduling a multitude of printing and bindery equipment and traffic. Experienced in developing strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals.

Skill Highlights

Project Management Leadership/communication skills

Product development New product delivery

Client account management Budgeting Expertise

Negotiations expert “Purchasing”. Self-motivated

Customer oriented Management of remote employees

Conflict resolution techniques Deadline oriented

Professional Experience

Marketing Alliance Group February 2018 to December 2025

Project Manager and Management

Dalton, GA

Manager for 9 person Project Manager group servicing the print requirements for the company.

Individually responsible for display graphics for Health & Beauty Displays and Flooring Companies.

Negotiate cost and scheduling with outside vendors.

Review, update and replenish inventory as needed.

Improve Communication between PM and Production by implementing standard processes to give direction. (being consistent as a group how information is conveyed)

Adams Lithograph Printing September 2015 to November 2017

Project Manager

Manage print projects for local companies to include Shaw, Blue Cross Blue Shield, Arcade Marketing

Negotiate price and order materials for all project needs.

Schedule delivery of materials and delivery of same to ensure inventory levels do not exceed production requirements.

Managed company Store Front for web-based orders from Volkswagen and Porsche

Jones Printing April 2013 to September 2015

Manager Customer Service, Purchasing, Estimating & Scheduling

Chattanooga, TN

Job manager for several large accounts: Mohawk, Blue Cross Blue Shield, Maples Rugs, Lodge, Heatmax.

Promoted to Customer Service and Estimating Manager in December 2013.

Additional responsibilities of Purchasing and Scheduling were added in October of 2014.

Process improvement leader.

Specifically developing communications lines and Standard Operating Procedures between Departments.

Additional experience expanded in: Sheetfed Printing, Die Cutting, and Packaging.

Arcade Marketing, Inc. February 1996 to April 2013

Vice President Customer Service Group

Chattanooga, TN

Build, develop, and manage the Customer Service organization, local and satellite offices to support Sales and Marketing plans for the Company. Direct reports included: 21 Customer Service Representatives, 1 Director, Customer Services/Sales Administrator, 2 Customer Service Supervisors and 4 Retail Coordinators.

Additional direct reporting departments include Shipping & Receiving, Estimating and Purchasing

Create, lead, and support on-going development of group World Class Customer Service Center of Excellence directive as set forth by corporate partners.

Create, implement, and monitor all Group level Customer analysis and retention monitoring processes and initiatives.

Manage all Production Scheduling (Web Offset, Sheet-fed, Flexo, Letter presses, Card-feeders MBO, and Gavenhren folders equipped with Label-Aire attaching units).

Manage Pre-press Department 1 Supervisor 7 Technicians across 3 shifts.

Quebecor World August 1987 to February 1996

Customer Service Representative and Scheduling Manager

Covington, TN

Served as a Customer Service Representative and Team Leader for the first 5 years, handling some of our larger catalogers (Victoria’s Secret, J Peterman, and Pottery Barn).

Responsible for processing all customer material including but not limited to: files, swatches, mail files, USPS postal requirements.

Served as a Scheduling Manager the final 4 years in Covington TN division of World Color (now known as Quebecor World).

Responsible for long- and short-range schedule of Web-Offset pressroom, Saddle Stitch, and perfect binding equipment, offline mailing equipment, and Label-Aire attaching machines.

Accountable for continually reducing production downtime.

Additional

Numerous courses, seminars and training in evolving customer service, print, and color technologies and capabilities

Team leader on several ISO and GMP initiatives.

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