Operations & Compliance Team Lead

EricaEvon Morrison

602-***-**** ************@******.**

EXECUTIVE PROFILE

Results-driven operations and team leadership professional with over five years of experience leading high-performing teams across healthcare, logistics, and government support services. Demonstrated success managing daily operations, improving workflow efficiency, ensuring regulatory compliance, and delivering exceptional customer experiences. Recognized for strong leadership, analytical thinking, and the ability to build productive teams in fast-paced, high-volume environments. Currently pursuing a Bachelor of Science in Business Management to further strengthen executive leadership and business operations expertise. CORE LEADERSHIP COMPETENCIES

Leadership & Team Development • Operations Management • Customer Experience • Process Improvement • Healthcare Administration • HIPAA Compliance • Logistics & Transportation Coordination • Government Program Support • Administrative Operations • Performance Coaching

• Data Management • Quality Assurance • Microsoft Office Suite • Problem Solving • Communication

PROFESSIONAL EXPERIENCE

Peckham – Passport Information Specialist Team Lead (August 2024 – December 2025)

Directed daily team operations; coached and mentored staff; ensured compliance; resolved escalated customer concerns; contributed to a collaborative, high-performance work environment. Amazon – Transportation Dispatcher Team Lead (November 2022 – July 2024)

Coordinated transportation logistics; led dispatch activities; managed communications; identified workflow improvements; supported onboarding and development. Ciox Health – Medical Records Specialist Team Lead (January 2020 – September 2022)

Managed HIPAA-compliant medical records; led workflow coordination; trained employees; maintained documentation accuracy; partnered with healthcare providers. EDUCATION

Grand Canyon University

Bachelor of Science in Business Management (Currently Enrolled) Dysart High School

High School Diploma

PROFESSIONAL STRENGTHS

Proven Team Leadership • Operations & Workflow Management • Customer Relations • Administrative Excellence • Regulatory Compliance • Strategic Problem Solving • Training & Employee Development • Process Optimization • Time Management • Organizational Leadership • Adaptability • Cross-Functional Collaboration

PROFESSIONAL GOAL

To leverage my leadership, operations, and customer service expertise in a management or operations role where I can drive organizational success, develop high-performing teams, and deliver exceptional results.

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