A asaa Virtual Education Client Services Specialist

SUMMARY

Dedicated and client-focused professional with extensive experience in virtual education and client relations. Proven ability to communicate effectively, provide personalized guidance, and manage engagement through various platforms, including newsletters and message boards. Recognized for achieving top teacher evaluations and receiving a Teacher of the Year nomination. Eager to leverage strong communication and problem-solving skills to enhance client engagement and deliver exceptional service. WORK EXPERIENCE

Virtual TOPS Teacher for 7th Math/3rd grade Electives, Texas Connections Education, Houston 2025 – 06/2026 Functioned as the math support teacher, empowering seventh-grade students to build a foundational understanding in mathematics necessary for STARR assessment success after prior failures. Assumed responsibility for third-grade electives, including Art, Music, PE, and Technology Applications, to alleviate the heavy workload of the core third-grade teachers. Maintained consistent communication with parents through dedicated emails and weekly newsletters. Orchestrated a field trip for San Antonio students and parents to Sea World of San Antonio, facilitating an educational, self-guided tour.

Developed and managed course message boards, providing essential information for students and parents to support success in core and elective courses.

Integrated IXL Math to deliver instructional activities and targeted reteaching opportunities. Note: TOPS positions are temporary in Texas; my contract concluded on June 2, 2026. Virtual Teacher of Elementary Students, Tutored by Teachers, San Antonio, United States 2024 – 2025 Facilitated assigned curriculum for students in small groups of three. Adhered to the provided scope and sequence, designing lessons that followed a structured mathematical progression.

Constructed engaging lessons utilizing Nearpod, enabling students to preview their work and ensuring comprehension across all ability levels.

Virtual Teacher Sixth Grade Math, Stride, Inc./K12, San Antonio 2023 – 2024

Collaborated with students to assess content mastery and partnered with learning coaches to equip them to support their students' lessons and academic progress. Delivered the grade-level curriculum and administered assessments. Conducted individual or small group meetings weekly or monthly with students and their learning coaches. Virtual Teacher Grades K-5 and Sixth Grade Math Pilot Program, Edgenuity/Imagine Learning, San Antonio, Texas, United States

2020 – 2023

Executed grade-level curriculum and assessments.

Managed weekly or monthly one-on-one or small group sessions with students and learning coaches. Attained the highest teacher evaluations, based on comprehensive feedback from students, parents, supervisors, and leadership.

Received a nomination for the 2020 Teacher of the Year for Edgenuity, selected from over 1000 educators, stemming from overwhelmingly positive feedback from students, learning coaches, colleagues, and leadership. Business Teacher Grades 9-12 and Educational Technology Grades 6-8, TEC Connections Academy – Massachusetts, San Antonio, Texas

2014 – 2020

Engaged with students, provided guidance, and graded assignments within the company's learning management system.

Delivered live lessons for remediation, enrichment, or clarification of assignments to students requiring additional support.

Maintained office hours three times per week to address student inquiries regarding assignments. Furnished detailed and constructive feedback on coursework, enabling students to achieve outstanding results. College Instructor and Professional Development Provider, PLS 3rd Learning, San Antonio, Texas 2014 – 2016 Met with master's degree students pursuing completion of their master's or bachelor's degree programs. Facilitated graduate-level education and professional development courses, offering assistance to students as needed.

Provided effective feedback to guide students in successfully improving their degree program coursework. Community Facilitator and Webinar Presenter, Blackboard Collaborate (formerly Elluminate)/LearnCentral and Flat Classroom Project, San Antonio, Texas

2009 – 2014

Co-presented the weekly 'Classroom 2.0 LIVE' webinar every Saturday morning via Blackboard Collaborate, focusing on the application of technology tools in educational settings with fellow educators. Delivered webinars to educators, pre-service teachers, and parents on online instruction, strategies for supporting blended learning environments, enhancing student engagement, and integrating technology effectively into classrooms.

Hosted webinars and moderated sessions conducted in Blackboard Collaborate (formerly Elluminate). Mentored, coached, and trained educators in utilizing moderator tools for webinar sessions. EDUCATION

Bachelor of Arts, Elementary Education with a concentration in Health Education, University of Texas at San Antonio, San Antonio, Texas

1985 – 1989

Master of Education, Learning and Technology, Western Governors University - Teachers College, Salt Lake City, Utah

2009 – 2010

CERTIFICATES

National Board Certification

2006

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