Receptionist & Clerical Assistant
Resume:
Janine Gonzales
Rancho Palos Verdes, CA *****
**********@***.***
Professional Summary
To obtain a receptionist/clerical position with any company to utilize my written and verbal skills. Work Experience
Optometric Technician
National Vision, Inc.-Rancho Palos Verdes, CA
July 2025 to Present
• Preparing patients for their eye exam
• Assisting optometrist doctors to perform vision tests which includes visual acuity, color vision, and stereopsis (depth perception)
• Operating diagnostic equipment such as Visual Field Screening, Retinal Imaging, Auto Refractor/Auto Keratometer, Non Contact Tonometer (NCT), and Auto Lensometer Receptionist
National Vision, Inc.-Rancho Palos Verdes, CA
March 2017 to July 2025
• Answer phones
• Schedule appointments
• Greeting patients and checking them in for their appointments
• Looking up insurance when needed
• Filing charts
• Maintaining a clean work environment
• Maintained office records
• Make copies and scanned documents
• Answer customer’s questions
• Informing patients that their orders have come in and ready for pick up.
• Dispensing orders when necessary
Data Entry Clerk
Union Supply-Rancho Dominguez, CA
December 2016 to December 2016
• Entering catalog mail orders from customers into the computer
• Answering phone calls and entering in catalog order for customers and entering items into the computer Data Entry Clerk
Union Supply-Rancho Dominguez, CA
December 2016 to December 2016
Entering catalog orders into the computer for customers that the company received through the mail. Answering phones and taking phone orders from customers and entering it into the computer. Always giving great customer service.
Administrative Assistant
Cross America Financial-Gardena, CA
October 2016 to November 2016
• Checking voicemails
• Checking medical insurance eligibility for patients
• Sending medical insurance eligibility to correct personal
• Organizing paperwork
Administrative Assistant
Cross America Financial-Gardena, CA
October 2016 to November 2016
Temp Position
• Checking voicemails
• Checking medical insurance eligibility for patients
• Sending medical insurance eligibility to correct personal
• Organizing paperwork
Receptionist
South Shores Pet Clinic-San Pedro, CA
August 2015 to June 2016
• Answering phones
• Scheduling appointments
• Checking in clients with their pets which includes weighing the pet.
• Checking out clients which includes collecting forms of payments when necessary
• Filing charts alphabetically
• Maintaining a clean clinic where all exam rooms are cleaned and stocked with proper items and the lobby and other areas are cleaned and stocked as well
• Always giving great customer service
Cashier
Albertsons-San Pedro, CA
October 2002 to July 2015
o Scanning merchandise and any coupons
o Answering questions
o Collecting payment in the form of cash, checks, debit, and credit cards o Providing correct change
Cashier
Albertsons-San Pedro, CA
2002 to 2015
Scanning merchandise and any coupons
Answering questions
Collecting payment in the form of cash, checks, debit, and credit cards
Providing correct change
Courtesy Clerk/ Floral Assistant
Respond to all customer requests, including answering questions, directing customers to product locations and providing carry-out service
Answer and direct phone calls to the appropriate personnel
Maintain a clean and presentable store, which includes returning items and store property to the appropriate location
Assist in creating floral and balloon arrangements. Responsible for handling floral department duties during floral supervisor absence
Received customer recognition cards for a positive, friendly attitude and excellent service Education
Los Angeles Harbor College-Wilmington, CA
2002 to 2005
Mary Star of the Sea High School-San Pedro, CA
1999 to 2002
Skills
• Sales
• Microsoft Outlook
• Grammar Experience
• Microsoft Word
• Climbing
• Patient interaction
• Attention to detail
• Microsoft Office
• EMR systems
• Call center experience
• HIPAA
• Outdoor work
• Maintaining patient confidentiality
• Phone communication
• Proofreading
• Multitasking
• Computer operation
• Customer service
• Front Desk
• Administrative Experience
• Writing skills
• Organizational skills
• Medical Scheduling
• Microsoft Excel
• Achieving HIPAA compliance
• Phone etiquette
• Communication skills
• Technical Proficiency
• OEM
• Electronic health records (EHR) management
• Clerical Experience
• Word processing
• Insurance verification
Languages
• English
Certifications and Licenses
Driver's License
Additional Information
SKILLS Microsoft Word
Microsoft Office Excel
Clerical Skills
Customer Service
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