SUMMARY Detail-oriented Data Entry Clerk/Specialist with over 15 years of experience in customer support and database administration. Proven ability to manage high volumes of daily inquiries, maintain complex databases like NetSuite and Smartsheet, and process invoicing operations efficiently. Skilled in electronic data management, data entry (60+ WPM), and administrative support. Eager to leverage meticulous attention to detail and a commitment to accuracy to enhance data integrity and streamline workflows for Recruit Monitor. WORK EXPERIENCE
Customer Support Coordinator
Elsevier, Inc.
04/2010 – 05/2026 Newton
Addressed approximately 90 customer emails daily, ensuring prompt and accurate resolution of inquiries.
Administered NetSuite and Smartsheet databases for a client portfolio exceeding 1,200 customers.
Processed invoicing operations utilizing NetSuite and Oracle E-Business Suite.
Managed conference application submissions through HQ program, thereby expediting event registration workflows.
Support Staff
Highland Hospital
05/1991 – 04/1997 Rochester
Organized and maintained patient discharge charts, ensuring comprehensive and accurate medical records.
Identified documentation deficiencies to uphold compliance and quality assurance standards.
Supported medical staff by performing administrative duties, applying expertise in medical terminology.
EDUCATION
Monroe Community College
Associate Degree, Medical Record Technology
Rochester
SKILLS Electronic Data Management Data Entry & Keying (60+ WPM) Database Maintenance Microsoft Excel
Microsoft Outlook Microsoft Teams
NetSuite Oracle E-Business Suite
Smartsheet Attention to Detail
Medical Terminology Administrative Support
BARBARA YORK, Data Entry Specialist
585-***-****, *************@*****.***, LinkedIn,