Customer Experience Coordinator Candidate
Resume:
e CONTACT
*************@*****.***
** ******* ******, ******** *,
St. Andrew, Jamaica.
oe EDUCATION
GAYNSTEAD HIGH SCHOOL.
+ English Language
* English Literature
one
+ Food and Nutrition
+ EQMT
* Spanish
* Biology
+ Chemistry
* City and Guilds Mathematics
* City and Guilds English Language
* City and Guilds Customer Service
3 SKILLS
* Customer Service and Client Support
* Professional Phone & Written
Communication
Social Media & Digital Communication
Video Editing & Digital Content
Problem-Solving and Good Judgement
Data Entry and Record Keeping
Organization and Time Management
Attention to Detail and Accuracy
Computer & Di
Ashantie Brown
Customer service representative
y
SUMMARY
Customer Care Representative with experience in customer service,
professional communication, problem-solving, documentation, and
working with digital systems. Strong verbal and written communication
skills with good judgment, attention to detail, and the ability to understand
customer needs and respond appropriately. Comfortable with social media
and digital content, with an interest in social media management and
video editing
© exrerience
CUSTOMER CARE REPRESENTATIVE — JUNE 2026-PRESENT
ALORICA - Kingston, Jamaica
+ Provide professional and friendly customer service while addressing
questions and concerns.
+ Communicate clearly and professionally and listen carefully to understand
customer needs.
Use good judgment and practical problem-solving when handling different
customer situations.
Use computer systems and digital tools while assisting customers and
documenting information.
Maintain patience, professionalism, and accuracy in a fast-paced
environment.
CUSTOMER SERVICE REPRESENTATIVE — 2024-2026
SAGILITY JAMAICA LTD. — Kingston, Jamaica
+ Handled inbound provider calls and outbound calls when required,
communicating clearly and professionally.
Verified information and followed required procedures before providing
assistance.
Researched provider, patient, benefit, and claim information across
multiple systems.
Analyzed customer issues, investigated problems, and identified
appropriate solutions.
Accurately documented calls, customer interactions, and actions taken.
Demonstrated empathy, patience, professionalism, and attention to
detail.
CASHIER — 2022
THE POD RESTAURANT — Kingston, Jamaica
Processed transactions accurately and maintained organized financial
records.
Balanced cash and ensured accuracy in daily reporting.
Assisted customers professionally, handled inquiries, and resolved issues
efficiently.
Developed strong attention to detail and multitasking skills in a fast-paced
environment.
Contact this candidate