Customer Service & Operations Supervisor

LOME BERNAL

Edmonton, Alberta 780-***-**** ************@*****.*** linkedin.com/in/lome-bernal-30956536 PROFESSIONAL SUMMARY

Dedicated Customer Service Professional with seven years of experience in fast-paced retail, product demonstration, and administrative roles. Proven expertise in client engagement, order processing, inquiry resolution, cash handling with high accuracy, data entry, records management, and team coordination. Skilled at providing prompt, courteous support to diverse clients, achieving sales targets through effective communication, and maintaining compliance in high-volume environments. Eager to contribute excellent service and operational efficiency as a Customer Service Representative at Western Dispatch, supporting urgent logistics and delivery needs.

SKILLS

● Excellent Customer Service & Client Communication

● Order Entry, Inquiries & Confirmations

● Cash Handling & Transaction Accuracy (99.9%)

● Conflict Resolution & Problem-Solving

● Administrative Support: Data Entry, Reports, Records Management

● Microsoft Office Suite & Google Workspace Proficiency

● POS Systems & Administrative Tools

● Team Supervision, Coaching & Coordination

● Fast-Paced Environment & Time Management

● Food Safety & Compliance (transferable to operational standards) PROFESSIONAL EXPERIENCE

Shift Supervisor / Product Demonstrator

CDS (Club Demonstration Services) – Costco, Edmonton, AB 7/2024 – Present

● Delivered outstanding customer service by engaging clients, providing detailed product/order information, and promoting items, consistently achieving 85-90% sales increases through effective communication and upselling.

● Coordinated daily operations, coached team members on client interaction, safety protocols, and compliance, improving team performance and reducing onboarding time.

● Handled cash transactions, prepared daily reports, and ensured accurate financial/operational documentation with 100% adherence to policies.

● Resolved client inquiries and concerns promptly and courteously in a high-traffic setting, maintaining positive relationships and supporting smooth service flow.

● Maintained compliance with safety and sanitation standards, leading setup, cleaning, and closing procedures with zero incidents.

Record Clerk

Consentia Inc., Edmonton, AB 9/2023 – 1/2024

● Processed high-volume data entry, document preparation, scanning/digitization, and quality checks for sensitive records, achieving 99% accuracy and reducing errors by 25-30%.

● Supported administrative workflows through sorting, indexing, verification, and secure handling of information—skills transferable to order entry, tracking, and client record management. Customer Service / Key Holder

Dollar Store, Edmonton, AB 10/2021 – 7/2022

● Provided in-person and phone customer service, offering product information, availability details, and recommendations to enhance satisfaction and drive sales

● Processed transactions, exchanges, and returns via POS; balanced daily cash with 99.9% accuracy and managed open/close procedures

● Resolved customer issues efficiently, contributing to positive experiences in a busy retail environment

Additional Relevant Experience:

Cashier / Food Counter Attendant

Tim Hortons, Edmonton, AB 2016–2020

● Handled high-volume customer interactions, order processing, cash, and quick service in a fast-paced setting

Administrative Clerk (Practicum), Alberta Provincial Court Edmonton, AB 2021

● Supported administrative tasks and public inquiries EDUCATION & CERTIFICATIONS

Administrative Professional Diploma (1 year), Campbell College 2022 Computerized Accounting Certificate, Academy of Learning College 2017 Costco Food Safety Certificate, CDS, 2026 (most recent) Additional:

First Aid & CPR, WHMIS 2015, Fire Extinguisher Training 2024 VOLUNTEER EXPERIENCE

Hope Mission 2026

Cross Country Tour Participant, Elevate Aviation 2024 Campaign Manager, Canada's Election 2017–2023

(Supported public outreach and coordination)

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