Clerical Assistant-Part time
Resume:
CAROLYN MARESCA
Springfield, NJ ***** 201-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Experienced and dependable professional with 26+ years of customer service, office support, order management, and administrative experience in high-volume corporate environments. Strong background managing customer inquiries, maintaining accurate records, processing orders, handling confidential information, coordinating with internal departments, and resolving issues efficiently. Recently completed an Electronic Health Records Specialist program and preparing to transition into the healthcare field. Organized, detail-oriented, computer proficient, and able to learn new systems quickly.
PROFESSIONAL TRAINING
U.S. Career Institute
Electronic Health Records Specialist Program — Completed August 14, 2026
Relevant training includes electronic health records, patient information and demographics, medical terminology, HIPAA privacy and confidentiality, documentation, record management and retention, release of information, healthcare law, EHR security, access controls, electronic signatures, and medical record formats.
PROFESSIONAL EXPERIENCE
R&S Pro Contracting, Inc. DBA Abraham Roofing & Siding — Springfield, NJ
Clerical/Office Assistant, Part-Time October 2024–Present
• Provide clerical and administrative support in a busy office environment.
• Answer incoming calls, emails, and voicemail messages.
• Organize and maintain physical documents and digital files.
• Process accounts payable invoices and credits using QuickBooks.
• Print invoices and obtain required approvals.
• Create and maintain customer information in QuickBooks.
• Follow up with customers and assist with requests and questions.
• Manage multiple office responsibilities while maintaining accuracy and organization.
Wolters Kluwer Publishing Company — Maryland / Remote
Customer Service Representative, Contract December 2023–September 2024
• Managed day-to-day relationships with corporate, law firm, and small business customers.
• Delivered prompt and professional service through telephone and written communication.
• Managed the complete order process, including order entry, product allocation, returns, and customer account updates.
• Used SAP to process orders and maintain customer information.
• Assisted customers with billing and accounting inquiries, including balances, payment transfers, refunds, and payment confirmations.
• Managed high volumes of customer requests using Salesforce and other internal systems.
• Handled customer escalations and worked with internal departments to resolve complex issues.
• Developed and maintained positive relationships with customers, coworkers, and business partners.
• Quickly learned company products, procedures, systems, and industry requirements.
LVMH Watch and Jewelry — Springfield, NJ
Customer Care Specialist July 2006–September 2023
• Served as a primary customer contact for account executives, retail, wholesale, e-commerce, and consumers.
• Handled high-volume inbound and outbound calls, emails, and chats in an unscripted call center environment.
• Responded to customer questions and concerns while troubleshooting problems and determining appropriate solutions.
• Provided accurate information and conducted timely customer follow-up.
• Resolved customer issues with minimal supervision while meeting established quality and performance standards.
• Processed orders, returns, product allocations, and customer information using SAP.
• Worked with internal departments to resolve customer concerns and ensure a positive customer experience.
• Consistently demonstrated professionalism, patience, and strong attention to detail.
Movado Group Incorporated — Moonachie, NJ
Customer Service Representative January 1998–July 2006
• Provided customer service to national internal and external customers in a high-volume, fast-paced environment.
• Processed customer orders and maintained customer accounts.
• Provided proactive updates throughout the sales order cycle.
• Resolved missed shipments, backorders, defective replacements, short shipments, and merchandise tracing issues.
• Managed customer orders for company retail stores.
• Prepared and maintained documentation for system enhancements, procedures, testing, and implementation.
• Educated and trained new employees.
• Organized workflow to meet customer deadlines.
• Communicated customer information and important updates to team members and management.
Staples National Advantage — South Hackensack, NJ
Customer Service Representative November 1996–October 1997
• Assisted customers with delivery, order status, pricing, availability, and account questions.
• Processed customer orders and maintained customer accounts.
• Educated customers regarding corporate requirements and procedures.
• Maintained accurate customer call records.
• Communicated customer issues and updates to management and team members.
ADDITIONAL CUSTOMER SERVICE EXPERIENCE
Churchill Livingstone — Secaucus, NJ
Customer Service Representative, Temporary May 1996–September 1996
• Assisted customers with order requests and inquiries.
• Followed up on missed shipments, backorders, short shipments, defective replacements, and merchandise tracing.
Hoffman La Roche — Nutley, NJ
Customer Credit Assistant, Temporary March 1996–April 1996
• Assisted customers with account inquiries, including transfers, withdrawals, account closures, stop payments, check orders, and balances.
CORE SKILLS
• Electronic Health Records / EHR Fundamentals
• Medical Records & Documentation
• HIPAA Privacy & Confidentiality
• Release of Information
• Record Maintenance & Retention
• Patient Information & Demographics
• Medical Terminology
• Administrative & Clerical Support
• Customer Service & Relationship Management
• Telephone, Email & Written Communication
• Data Entry & Record Accuracy
• Order Processing & Management
• Problem Solving & Issue Resolution
• Microsoft Office / Excel / Word
• Outlook
• SAP
• Sales force
• QuickBooks
• AS/400 / IBM Computer Systems
• BPCS
• Ability to learn new computer systems quickly
• Strong attention to detail and organization
• Ability to multitask and prioritize
• Works effectively independently and as part of a team
EDUCATION
Jersey City University — Jersey City, NJ
Bachelor of Science, Business Management May 1995
AWARDS & RECOGNITION
Customer Recognition Awards — Recognized through letters and notes from internal and external customers for providing excellent customer service.
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