Finance & Operations Virtual Assistant (Accounting Support)

ELAINE CAPULONG

FINANCE & OPERATIONS VIRTUAL ASSISTANT ACCOUNTING SUPPORT RECONCILIATION EXCEL

+63-932-***-**** ************@*****.*** Philippines PROFESSIONAL SUMMARY

Finance and Operations professional with 11+ years of experience supporting financial processing, loan administration, reconciliation, records management, reporting, document verification, and customer service. Experienced in high-volume financial workflows, reviewing supporting documents, identifying discrepancies, maintaining accurate records, and supporting operational reporting. Strong Excel and Microsoft Office skills with experience using Google Workspace and in-house accounting systems. Seeking remote Finance, Bookkeeping, Accounting Support, or Finance Administration opportunities. CORE COMPETENCIES

Finance & Accounting Support Financial Data Management Reconciliation Payment Posting Financial Reporting Document Verification Loan Processing Records Management Discrepancy Investigation Data Entry & Validation Excel & Google Sheets Quality Control PROFESSIONAL EXPERIENCE

HOME DEVELOPMENT MUTUAL FUND (HDMF / PAG-IBIG FUND) Financial, Loan Processing & Administrative Operations 2015 – Present Philippines

• Process and review high-volume loan applications and financial records, ensuring completeness, accuracy, and compliance with established procedures.

• Manage end-to-end loan processing activities, including application review, document verification, balance calculation, payment posting, and claim offsetting.

• Perform records reconciliation and data cleanup during system transition from a legacy platform to a new system, identifying discrepancies and maintaining data integrity.

• Review financial and supporting documents to verify accuracy, completeness, and consistency of records.

• Investigate discrepancies in financial and account records and coordinate with relevant stakeholders to resolve issues.

• Prepare collection and operational reports to support financial and administrative operations.

• Maintain organized and accurate financial and administrative records for efficient retrieval and processing.

• Use Microsoft Excel and internal accounting systems to manage, analyze, update, validate, and maintain financial and administrative data.

• Provide customer service and administrative support by responding to inquiries, documenting concerns, coordinating follow-ups, and tracking issues through resolution.

• Handle high-volume data processing while maintaining attention to detail, accuracy, and established procedures. TECHNICAL SKILLS

Microsoft Office: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Google Workspace: Google Docs, Google Sheets, Google Drive, Gmail Finance & Operations: In-house Accounting Systems, Financial Data Processing, Reconciliation, Payment Posting, Financial Reporting, Loan Processing, Records Management

Administrative: Email Management, Data Entry, Database Management, Document Management, Internet Research, Data Validation, Quality Control

EDUCATION

MASTER OF SCIENCE IN MATHEMATICS

Eulogio “Amang” Rodriguez Institute of Science and Technology BACHELOR OF SCIENCE IN MATHEMATICS — Minor in Computer Science Universidad de Manila

PROFESSIONAL STRENGTHS

Strong analytical and numerical skills • Exceptional attention to detail • High-volume data processing • Financial and administrative accuracy • Strong documentation and records management • Stakeholder communication and follow-through • Problem and discrepancy investigation • Fast learner and adaptable to new systems • Organized and process-oriented • Reliable handling of sensitive financial information

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