Project Management & Customer Service Leader

Jahi Malary

Randolph, MA ***** - 857-***-**** *************@*****.***

Professional Summary

Dynamic professional with a proven track record at Boston Medical Center, excelling in project

management and customer service. Successfully led teams to enhance patient care and streamline

operations, achieving significant improvements in service quality.

Skills

Customer service, Project management, Data analysis Sales strategies, Fluent in French – Native

or Bilingual, Fluent in Spanish – Professional Work

Work History

Door Dash, Boston Ma, - Food Deliver 06/2018 - PRESENT

● Demonstrated self-motivation and accountability in all tasks undertaken.

● Thrived in dynamic, high-pressure environments to ensure operational efficiency.

● Demonstrated ability to operate autonomously while contributing effectively within team

settings.

Commonwealth Massachusetts, - Claims Representative 06/2017 – 06/2018

● Monitored and processed claims with precision, state regulations and policies.

● Analyzed documentation meticulously to uphold accuracy standards

● Guided claimants through each step of the claims process, and offering clarity

Boston Medical Center Boston Ma.- Manager 05/2015 – 05/2017

● Developed and implemented strategic initiatives to improve departmental performance

and service quality.

● Guided junior staff to cultivate professional development and strengthen team

collaboration

Education

Salem State University, Salem Ma -Bachelor of Science Business Administration

Concentration in Management

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