Deputy IT Program Management & Service Delivery Leader

SEAN O. JOHNSON

Deputy Program Manager IT Program & Service Delivery Leader

**** ******* ***** **, ***** Marlboro, MD 20774 301-***-**** **********@*****.***

PROFESSIONAL SUMMARY

PMP-certified Deputy Program Manager and Systems Engineer with 20+ years of experience supporting federal IT programs across DoD and civilian agencies, including the Dept. of the Treasury, DTRA, U.S. Army, and the U.S. Census Bureau. Currently serving as Deputy PM on a Treasury HQ enterprise support contract, leading Monthly Program Management Reviews (PMRs) with a sustained 90% on-time completion rate across all deliverables and required government documentation. Track projects and tasks through JIRA and ServiceNow, contribute to CPARS reporting, and oversee ITSM service delivery, staffing, and security compliance across a multi-enclave environment. Skilled at bridging technical execution with program-level reporting — translating complex IT operations into clear status, risk, and schedule updates for government stakeholders. Active TS/SCI clearance, SAP briefed.

CORE COMPETENCIES

•Program Management Reviews (PMR) — monthly reporting & government stakeholder briefings, 90% on-time deliverable rate

•Project & Task Tracking — JIRA, ServiceNow

•CPARS Reporting & Contract Performance Documentation

•IT Service Management (ITSM) & Service Delivery

•Risk, Schedule & Resource Management

•Staff Supervision, Training & Performance Management

•Agile & Waterfall Project Methodologies

•Security & Compliance — NIST, STIG, RMF

•Stakeholder & Client Communication

•Systems Engineering Life Cycle (SELC)

•Enterprise IT Operations — Windows Server/Client, Azure AD, VMware, Splunk, SOC Support

CLEARANCE

TS/SCI (Active), SAP Briefed

PROFESSIONAL EXPERIENCE

RCG / CACI / OBXTEK — Dept. of Treasury HQ

Deputy Program Manager / Systems Engineer Sep 2016 – Dec 2020, Dec 2023 – Present

•Serve as Deputy Program Manager, leading Monthly Program Management Reviews (PMRs) with government stakeholders to report contract performance, risks, and schedule status — sustaining a 90% on-time completion rate across all deliverables and required government documentation.

•Track and manage projects and tasks across the contract using JIRA and ServiceNow, providing visibility into deliverable status and driving timely closure of service requests.

•Contribute to Contractor Performance Assessment Reporting System (CPARS) submissions for the past three calendar years, supporting accurate documentation of contract performance.

•Manage ITSM processes end-to-end to ensure efficient, compliant IT service delivery across Treasury enclaves.

•Oversee personnel matters for assigned staff, including interviewing, hiring, training, coaching, and performance management.

•Maintain IT configuration control over the life of the contract, including policies, procedures, and hardware/software standards.

•Provide Tier 3 technical support and specialized Legal IT support (case management applications, secure file handling, eDiscovery tools) for sensitive legal and financial systems.

•Support Security Operations Center (SOC) activities using Security Onion and Splunk; build dashboards and alerts, and investigate/respond to incidents across Treasury networks.

•Administer and troubleshoot Windows 10/11 and Server environments, Active Directory, GPO, SCOM, SCCM, DNS/DHCP/PKI/WSUS, and Azure AD/Azure AD Connect.

•Automate SOC detection, reporting, and system administration tasks via PowerShell scripting.

•Ensure compliance with NIST, STIG, and Treasury-specific security standards; remediate ACAS findings and manage POA&Ms.

•Maintain system resiliency via VMware vSphere, NetApp storage, Cohesity backups, and Bricata hash blocking.

Sotera Defense — TSC / DARPA

Systems Engineer Feb 2015 – Sep 2016

•Managed, resolved, and escalated production support issues from application alerts, calls, and tickets while maintaining a high standard of customer service.

•Managed the enterprise-wide change request (CR) process for the information assurance group, providing recommendations for client approval.

•Conducted continuous monitoring for compliance using ACAS and HBSS, publishing results to CMRS; applied the Risk Management Framework (RMF) to validate system security documentation.

•Built, configured, and maintained Windows servers and a VMware vSphere environment (vCenter, hosts, VMs, datastores).

•Performed system hardening for Certification and Accreditation and supported 24x7 on-call change implementation.

Wyle Technology / Ace Info — U.S. Census Bureau

Systems Engineer 3 Aug 2013 – Feb 2015

•Provided enterprise-wide network identity management, directory services, and server support for Census Bureau HQ, the National Processing Center, and Regional Offices.

•Built, maintained, and administered Windows 2008/2012 Servers, clustering, and VMware hosts/farms/guests.

•Maintained FISMA Standard Operating Procedures and analyzed FISMA audit results, briefing senior HHS leadership (including the CISO) on remediation status.

•Managed Group Policy, Active Directory (SYSVOL), backup/restore operations, and produced status reporting tied to detailed project plans.

Chenega Federal Systems — Army Space Program Office — Lorton, VA

Lead System Administrator / Information Management Officer Aug 2008 – Dec 2010

•Led a team of three administrators/helpdesk staff across day-to-day operations, system administration, information assurance, and backup management.

•Managed NIPRNet, SIPRNet, and JWICS networks end-to-end, including messaging, security services, GPO deployment, and remote access.

•Oversaw vulnerability audits, security patching, and Information Assurance support, applying corrective measures via Active Directory group policy.

•Served as Information Management Officer, advising the commander and coordinating with higher headquarters on IT security and reporting requirements.

Seta Inc. — Defense Threat Reduction Agency — Ft. Belvoir, VA

Information Assurance / System Administrator Jun 2005 – Aug 2008

•Supervised the DTRA Executive Support Team supporting the Director, Deputy Director, and other senior stakeholders.

•Led a team installing and configuring domain controllers, file servers, and print servers; managed the Windows 2000 to Windows Server 2003 migration.

•Managed FISMA performance dashboards and associated communications in collaboration with HHS staff.

TCS Inc. — Army Director of Information Management — Ft. Belvoir, VA

Desktop Support Lead / System Administrator Jul 2003 – Jun 2005

•Provided technical support and configuration management across 200–300 distributed servers and Windows processing environments.

•Delivered helpdesk and desktop support across five installations (Ft. Belvoir, Ft. Meade, Ft. McNair, Ft. Myer, Ft. Hamilton) via Active Directory and Remedy.

•Installed and configured Defense Messaging System, VPN, and CAC card access for classified and unclassified users.

Columbia Research Corporation — Pentagon / Crystal City / Pax River (NMCI) — Washington, DC

Computer Technician Jun 2002 – Jul 2003

•Staged, imaged, and deployed NMCI machines for Navy and Marine Corps personnel.

•Migrated legacy PC data to new systems and trained end users on new equipment through seminars.

EDUCATION & CERTIFICATIONS

•B.S., Computer Science — University of Maryland (Expected Fall 2026)

•Network Information Systems Certificate — TESST College of Technology

•PMP (Project Management Professional) Security+ CASP CEH CySA+ AWS Security Fundamentals Splunk Fundamentals CDNA

•Additional Training: VMware, NetApp ONTAP 9, ACAS, Splunk Infrastructure

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