Tech-Savvy Customer Support and Operations Specialist

Garrett Newbold – *******.*.*******@*****.*** – +1-480-***-****

US citizen living in MX

Tech-Savvy Client Support Expert

Combining people skills, tech skills, creativity and a problem solving mindset to provide world class support.

● Technical Proficiencies: Shopify, Email Marketing, Wordpress, CRM, Software Development, Flutter/Dart, Troubleshooting

● Interpersonal Skills: Client & Partner Relations, Customer Service, Training, Education, Onboarding, Prospecting, English (Native), Spanish (C1 and improving daily)

● Video Editing/Writing + Graphic Design: Premiere Pro, CapCut, After Effects, Adobe Illustrator, Canva, Web Design, Copywriting, Scripting Founder Someone Inside (someoneinside.com / Instagram: _someone.inside_) January 2026 – Present

● Built and launched a mission-driven brand end-to-end: brand identity, Shopify storefront, creative direction, product design, web design, content, affiliate system and supply chain.

● Building relationships with key influencers in the niche to promote our products. Email Marketing/Tech Support Specialist Sendlane (Email Marketing Platform) May 2021 – August 2023

● Assisted hundreds of business accounts succeed in email marketing via technical implementation plus marketing strategization and education.

● Analyzed email metrics then provided recommendations to improve deliverability, click-through rates, and sales.

● Resolved technical problems for clientele, troubleshooting a wide range of issues from platform bugs to external factors often involving 3rd-party integrations.

● Proactively identified team workflow inefficiencies and found solutions; improved team performance by educating coworkers and presenting case studies in meetings.

● Maintained a perfect customer satisfaction score across thousands of interactions for 18+ months.

Tutor/Developer/Designer Elefluent (elefluent.com / Instagram: elefluent) October 2023 – Present

● Assisting English and Spanish learners to improve via private lessons.

● Designing and presenting innovative English and Spanish lessons.

● Designed and built a mobile application (using Flutter) for language learners integrating multiple APIs; a system for cementing the language by using native level podcasts.

● Designed and created educational material for Spanish learners on social media in the forms of reels and graphics.

Freelance Video Creator + Marketer

November 2024 – Present

● Conceptualized, scripted and edited engaging reels for multiple pages in the vegan niche including VegVisits.

● Provided marketing consultation/implementation to small businesses: eIOU, Khong Vegan, and Tim Schaufert, identifying growth opportunities and improving strategy. Various Customer Service Roles Multiple

March 2015 – March 2020

● Excelled in multiple client facing roles, becoming a master in communication, understanding clientele, creating value from that understanding, de-escalation, persuasion and collaboration.

● Personal training, luxury client liaison, waiting tables, appointment setting, and retail.

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