Healthcare Billing & Coding Transition Resume

Kyana L. King

**** ****** ****** • Norfolk, VA **509

757-***-**** • **********@*****.***

Objective

Detail-oriented professional with 10+ years of experience in billing, collections, and customer service, seeking to transition into healthcare billing and coding. Skilled in data entry, payment reconciliation, account management, and compliance. Adept at maintaining accurate records and ensuring regulatory adherence. Currently looking into healthcare billing and coding training to support a successful transition into the medical field.

Professional Experience

Capital One – Senior Risk Coordinator (Remote)

Virginia Beach, VA May 2018 – Dec 2024

Managed delinquent accounts by negotiating payment plans and implementing recovery strategies.

Investigated and resolved billing disputes, payment discrepancies, and customer concerns.

Maintained detailed documentation and case records in compliance with HIPAA and auditing requirements.

Reconciled and updated customer accounts to ensure billing accuracy and payment tracking.

Portfolio Recovery Associates – Account Manager

Norfolk, VA Apr 2013 – May 2018

Negotiated repayment solutions and managed high-volume debt recovery efforts.

Ensured compliance with federal, state, and company regulations.

Delivered compassionate customer service during sensitive financial conversations.

Mentored team members and provided performance feedback to leadership.

NCO Group – Collector / Team Lead (Remote)

Virginia Beach, VA Jul 2010 – Feb 2013

Handled high-volume collections calls, resolving disputes and arranging payment plans.

Supervised a team to meet performance goals while ensuring compliance with regulations.

Maintained accurate records and documentation for auditing and reporting purposes.

Cendant Corporation – Sales Representative

Virginia Beach, VA Nov 2006 – Jun 2010

Prospected, negotiated, and closed contracts while maintaining strong client relationships.

Managed CRM records and collaborated with marketing to align sales strategies.

Harris Publishing – Data Entry Specialist (Remote)

Norfolk, VA Jun 2003 – Nov 2006

Accurately entered and updated customer information in CRM systems.

Reviewed and corrected data inconsistencies to ensure accuracy and integrity.

Managed digital records and reporting while safeguarding confidential information.

Skills

Billing & Collections

Payment Reconciliation

Healthcare Documentation Standards

HIPAA & FDCPA Compliance

Data Entry & CRM Systems

Customer Service & Dispute Resolution

Process Improvement

Microsoft Office Suite (Word, Excel, Outlook)

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