Compassionate Remote Customer Service Professional
Resume:
Millicent Burnside
**** ******** ****** ****** **
**********@******.***
ABOUT ME
Melle, is my preferred name, I come with a wealth of experience across customer service, healthcare, and administrative roles. My career spans industries such as medical insurance, dermatology, and business support, showcasing my adaptability and dedication. I successfully managed remote positions for Medica, Insurance, and Golden State dermatology while working with Support.com. I am able to meet diverse client needs in virtual environment. EDUCATION
Certificate Program - Pharmacy Technician • University at Buffalo EOC Buffalo, New York • 2009 Certificate Program - Modern Office Technology • Erie 1 BOCES Tonawanda, NewYork • 2001 Certificate Program - Medical Biller/Coder Office Asst. • Erie Community College Buffalo, New York • 1996
WORK EXPERIENCE
8/7/ 2023 - 4/13/2026
B2B Customer Service Representative
Wayfair• Remotely
Manage calls related to lost or damaged items. Maintained high metrics. 11\19\2021 - 8/1/2023
CSR• Scheduler/Insurance Account Receivable
Support.com • Remotely
Maintain high productivity and answered up to 88 calls per day, scheduled for 10 practitioners, verified insurance and maintained patient records. 7/01/2019 - 8/23/2021
Recreational Gym Supervisor
I was responsible for overseeing the daily gym activities including any functions held in the Rental. During my shift I also answered the phone took messages updated records and maintained custodial duties.
Tap Personnel Temp•
Receptionist
Buffalo, New York
03/2006 to 01/2007
Verified data integrity and accuracy. Copied, logged and scanned supporting documentation. Responded to customer requests via telephone and email. Analyzed departmental documents for appropriate distribution and filing.
CompuTemps•
Executive Secretary President Howard Office
Buffalo State College
Buffalo, New York
09/ 2004 to 04/ 2005
Handled all clerical tasks. Reception Maintained/updated Presidents calendar Arranged Conference Calls/meetings/ Luncheons.
CompuTemps•
Administrative Assistant to VP of Marketing
Rich Products
Buffalo, New York
06/2005 to 08 2005
All Clerical/ Secretarial tasks Reception Gather/Sort/Distribute Mail Light PowerPoint. CompuTemps•
Operator Clinical/Receptionist
UB Dental School
Buffalo, New York
01/2004 to 06/2004
Maintenance of Dental Files/Records Update Patient Records as needed Half Day Lobby Receptionist
Administrative Assistant•
Community Services for the Developmentally Disabled Buffalo, New York
03/2003 to 08/ 2003
Responded to customer requests via telephone and email. Verified data integrity and accuracy. Minutes Incident Reports for the Consumer Welfare meetings.
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