Bilingual Customer Support & Client Services Professional

MARIA DEL CARMEN

A N D I N O R I V E R A

BILINGUAL CUSTOMER SERVICE & CLIENT SUPPORT PROFESSIONAL

Melissa, TX 75454 786-***-**** **********@*****.***

PEOPLE • SERVICE

SOLUTIONS • POSITIVE IMPACT

CORE SKILLS

• Bilingual Communication (Spanish & English)

• Customer Service & Client Support

• Appointment Scheduling

• Inbound Call Support

• Data Entry & Recordkeeping

• Microsoft Word, Excel & PowerPoint

• Travel Planning & Reservations

• Life & Health Insurance Knowledge

• Problem Solving

• Client Relationship Management

• Time Management & Team Collaboration

LANGUAGES

• Spanish — Native

• English — Bilingual

EDUCATION

Bachelor’s Degree

Hospitality Management

Universidad de San Pedro Sula

Honduras 2006

CREDENTIALS

• Life & Health Insurance License

• International Airline Ticketing

• Sabre System Course

• Event Planning, Marketing & Management

• Fundamentals of Digital Marketing — Google Digital Garage

PROFESSIONAL PROFILE

Bilingual customer service professional with more than eight years of experience helping customers feel heard, supported, and confident in the next step. Background spans customer service, travel, insurance, real estate, and small-business ownership. Comfortable handling inquiries, scheduling appointments, maintaining accurate records, resolving concerns, and communicating in both English and Spanish. Brings a calm, organized approach and a genuine interest in making every customer interaction a positive one.

PROFESSIONAL EXPERIENCE

Home Baker / Small Business Owner Nov 2025 – Present

The Doodle Baker — Melissa, TX

• Work directly with customers to turn ideas into personalized cookie designs for birthdays, weddings, and special events.

• Manage inquiries, custom orders, inventory, production schedules, and delivery timelines from start to finish.

• Build repeat business through responsive communication, attention to detail, and dependable service.

Independent Insurance Agent Mar 2025 – Jun 2025

HGI — Pembroke Pines, FL

• Helped clients understand Life and Health insurance options and identify coverage suited to their needs.

• Maintained accurate client and transaction records while staying current on industry requirements through continuing education.

• Built relationships through referrals, networking, outreach, and follow-up communication.

Customer Service Representative Jul 2021 – Dec 2021

Weight Watchers — Pembroke Pines, FL

• Supported members with questions, program information, orders, returns, exchanges, and account updates.

• Handled concerns with empathy and professionalism while keeping customer information accurate and current.

• Explained available programs and resources to help members stay informed and engaged.

Home Baker / Self-Employed Mar 2016 – Jul 2021

MC Sweet Treats

• Managed customer orders, product planning, ingredients, and day-to-day production for a home-based baking business.

• Stayed connected with customer preferences and industry trends to keep products fresh and relevant.

Customer Service Agent Jun 2013 – Sep 2014

Office Sense — Honduras

• Handled inbound calls, answered customer questions, and scheduled and confirmed appointments.

• Resolved concerns using established procedures, good judgment, and a friendly, solutions-focused approach.

Real Estate Agent Jun 2011 – Jul 2013

Inmohogar — Honduras

• Coordinated property showings and appointments, communicated offers, and supported buyers and sellers through the process.

Sales Agent / Airline Ticket Counter Agent Mar 2007 – Jun 2011

Aeromexico — Honduras

• Assisted travelers with ticket sales, reservations, check-in, passenger support, and general travel questions.

• Used airline reservation systems to support accurate bookings and deliver efficient service in a fast-paced environment.

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