IT Consultant & Technology Implementation Leader

Nicholas DiLello

Rohnert Park, CA

707-***-**** • ********.*******@*****.*** • linkedin.com/nick-dilello-26527113 IT Consultant & Technology Leader

Driving complex technology implementations and consulting engagements across healthcare, enterprise, and multi-site environments

Consulting-minded IT leader with 15+ years driving complex technology implementations, system rollouts, and cross- functional initiatives for healthcare organizations, enterprise clients, and multi-site operations. Known for taking ownership of ambiguous, high-stakes problems from EHR rollouts to secure data transmission solutions and translating business needs into scalable technical outcomes. Builds trusted relationships with executives, clinical staff, and end users to align technology strategy with operational goals, while mentoring teams and standardizing processes that scale across an organization.

Technology Consulting & Advisory / Complex Implementation Leadership / Client & Stakeholder Management Cross-Functional Team Leadership / Process Design & Documentation / Regulatory Compliance (HIPAA, DOD, OSHPD)

TECHNICAL PROFICIENCIES

Platforms: Android, Mac OS, Microsoft Windows.

Tools: Anti-virus software, Box, Carbonite, Epic, Dragon, Dropbox, HarmoniMD, LogMeIn, Microsoft Office Suite, OnBase, OneTouch+, RxConnect, server administration software, TeamViewer, ConnectWise, DUO, nAble (nCentral), IT Glue, Action1, Cisco, HP, and Dell.

Hardware: Cable, cameras, card writers, code readers, copiers, CPUs, desktops, DSL, Ethernet, fingerprint readers, firewalls, hard drives, label makers, laptops, phones, mainboards, modems, monitors, network drives, power supplies, printers, RAM, RFID readers, scanners, servers, smartphones, SOHO switches, storage, tablets, video cards, WiFi, battery backup, laser welders, digital microscopes. PROFESSIONAL EXPERIENCE

IT Engineer 5/2020 – 12/2025 KLH Consulting, Santa Rosa, CA Technical Scope: Mac and PC desktops and laptops, server-side support, Cisco switches, Microsoft Office 365, networking, phone systems, badging systems, DUO Security. Serve as lead on-site consultant for KLH Consulting's clients, driving technology strategy, systems integration, and security initiatives across multiple client sites. Partner directly with client stakeholders to assess needs, manage infrastructure and user accounts in AD and Office 365, and lead hardware deployment projects from planning through execution.

Key Achievements:

• Led a multiple full-scale software rollouts for primary client site, driving integration with existing cloud platforms and infrastructure while maintaining uninterrupted client operations.

• Designed and implemented a secure, DOD-compliant file transfer solution for large client data sets, replacing informal processes and accelerating information sharing across client teams.

• Standardized IT process documentation across client engagements, improving continuity and reducing reliance on institutional knowledge.

• Owned end-to-end infrastructure oversight for an assigned client site, including server room environmental monitoring, delivering weekly status reporting directly to ownership. IT Manager 9/2016 – 5/2020 Sonoma Specialty Hospital, Sebastopol, CA Technical Scope: Android tablets, DHCP, FortiNet VPN, HarmoniMD, Mac and PC desktops and laptops, Microsoft Office 365, networking, phone systems, RxConnect.

Directed hospital-wide IT operations and served as a critical technology advisor to hospital leadership and clinical staff. Led infrastructure management across all departments and drove adoption of new clinical technology, training staff organization-wide on security and privacy best practices. Key Achievements:

• Founded and led an informatics program to formalize collaboration between IT and clinical leadership, driving alignment on technology priorities across the organization.

• Directed a hospital-wide implementation of an electronic health records (EHR) system, managing integration with the RxConnect prescription platform and securing the Android tablet fleet used across clinical care.

• Architected a HIPAA-compliant secure file-transfer solution for large patient data files, replacing manual processes and speeding up patient care coordination.

• Led a hospital-wide rollout of Dragon dictation software, improving transcription speed and accuracy while lowering costs.

• Managed OSHPD regulatory compliance reporting, serving as the hospital's point of contact for state audits.

Deployment Project Lead 6/2014 – 9/2016 Sutter Hospital, Sacramento, CA Technical Scope: Badge readers, desktops, Epic, Ergotron mounts, Fujitsu scanners, laptops, monitors, OnBase, OneTouch+, printers, RFID readers, Zebra label makers. Led a multi-site hardware deployment initiative for a newly opened hospital system, managing a team of deployment technicians and partnering with clinical specialists, office managers, and network engineers to deliver connected technology solutions across departments.

Key Achievements:

• Served as primary technical point of contact for physicians and medical staff during hospital launch, managing escalations across hardware, software, and user accounts to prevent disruption to patient care.

• Designed department-specific technology solutions — including custom wall mounts and mobile workstations — to meet the unique operational demands of a healthcare setting.

• Directed technology installation projects across multiple regional locations, tailoring solutions to the specialized needs of neurology, orthopedics, and breast care departments. IT Manager 11/2012 – 6/2014 Tech 1 Dental, Remote Position Technical Scope: Tech1 Dental intraoral camera setup and configuration. Delivered contracted IT consulting and helpdesk support to a nationwide network of dental practices, managing the full lifecycle of intraoral camera equipment while partnering with software engineers to resolve technical issues. Key Achievement:

• Led the rollout of intraoral camera systems across the client network, improving service efficiency and accuracy for dental providers nationwide.

Nearly 10 years of additional consulting and IT leadership experience, delivering hardware and software implementation, setup, and maintenance for organizations spanning schools, media companies, and legal offices. EDUCATION

Hospital and Admissions 100/200 Training, Epic Training HIPAA Certification

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