Experienced Help Desk Support Analyst

CHRISTOFER TINNERMON, Help Desk Support Analyst

Ruther Glen, 22546, US, 804-***-****, ********@*****.***,

SUMMARY Detail-oriented Help Desk Support Analyst with over 30 years of experience in IT support, systems administration, and network services. Proven ability to manage helpdesk operations, troubleshoot technical issues across Microsoft and Linux platforms, and conduct comprehensive user support. Skilled in Active Directory, MS Office, and network protocols, with a strong emphasis on documentation and communication. Eager to leverage extensive experience to enhance technical support services and operational efficiency for Liberty Personnel Services, Inc.

WORK EXPERIENCE

06/2023 — Present

Associate Ruther Glen

Amazon

• Support various warehouse duties at DVA3

06/2002 - 02/2023

Senior Engineer Richmond

Data Systems Plus Corporation

•Delivered quality networking services and comprehensive support to diverse businesses.

•Navigated both Microsoft and Linux platforms to optimize operational efficiency.

07/2008 — Present

Systems Administrator I Customer Service Washington DC Alignment Strategies

•Administered all WAN and IP phone systems for the organization.

•Conducted desktop support for users nationwide.

•Managed and prioritized customer support tickets effectively.

•Oversaw daily server maintenance and troubleshooting.

01/2007 - 07/2008

IT Manager (Consultant) Louisa, VA

Tri-Dim Filter

•Directed all IT resource planning, budgeting, and operational initiatives.

•Implemented strategic IT development and expansion projects.

•Established and staffed a comprehensive IT department.

06/2005 - 11/2006

Systems Engineer (Consultant) Arlington, VA

Health Management Corporation

•Coordinated scheduling for helpdesk staff and support technicians.

•Administered backup operations across all sites.

•Participated in the daily maintenance of the Cisco VOIP system.

08/2003 - 07/2005

IT Support Manager (Consultant) Alexandria, VA

Management Sciences for Health, Inc.

•Oversaw daily IT operations for a medical non-profit organization.

•Supervised multi-tiered staff, including on-site technicians and engineers.

•Established a standardized help desk program to enhance service delivery.

09/1997 - 03/2003

Manager and Senior Engineer Silver Spring

Networking Technologies & Support, Inc.

•Supervised the technical staff responsible for the operation and maintenance of computer workstations.

•Enhanced service efficiency by more than 50 percent through process improvements.

09/1999 - 06/2001

Lead Engineer/Desktop Services (Consultant under NTS) Centreville, VA

Teleglobe Communications

•Managed a helpdesk/call center, catering to over 2000 users.

•Implemented IT IL directives to enhance service management and operational efficiency.

04/1997 - 11/1998

Senior Network Technician Falls Church, VA

MRJ Technologies Solutions

•Evaluated hardware and software requirements for various clients.

•Provided in-house training and support for user teams.

01/1991 - 08/1997

Operations Coordinator Washington, DC

Swidler & Berlin, Chartered

•Installed and configured hardware and software for Novell NetWare servers.

•Led the project to convert the cable plant from token ring to Ethernet topology.

EDUCATION

05/2004 - 12/2007

Howard University

BS, Computer Information

Washington, USA

08/1982 - 06/1994

Hagerstown Junior College

Computer Sciences, Computer Information Specialist

Hagerstown, USA

08/1969 - 05/1972

Owosso University

Bachelor of Science, Business Management

Owosso, USA

08/1969 - 06/1972

IKON

McLean, USA

Bachelors Business Management, Microsoft Windows 10 and TCP/IP

• Certification programs completed.

SKILLS

Microsoft

NetWare

Desktop Support

Hardware Support

Software Support

Helpdesk

Windows 10

Windows 11

Windows Server 2016

Windows Server 2019

TCP/Ip

HTTP

SNMP

VPN

Microsoft Project

Microsoft Word Suite (versions 97 thru 2021)

Customer Service

Strong Communication Skills

Quick-thinking

Teamwork

Self-motivated

Fast-paced Work

Leadership

IT IL Management

Planning Skills

Problem Solving

Communication

Active Directory

Office 365 Management

Flexibility

User Support

Interpersonal Skills

Resource Management

SLA Management

Service Monitoring

Connectwise, Desk365, Ticketing Program

Kaseya BMS

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