Social Work Program Specialist and Team Leader

Robyn Heckman

*** ** *** ****, ****** City, MO **155 • Home: 913-***-**** • **********@*****.***

Professional Summary

Demonstrated leadership abilities with a background in program management, team supervision, and development of strategic planning. Skilled in cultivating collaborative relationships with community stakeholders, delivering training and mentorship to staff, and overseeing program operations to ensure compliance with regulatory standards. Strong background in crisis intervention, mental health support, and resource coordination. Committed to fostering a supportive and empathetic environment, leveraging evidence-based practices to enhance client well-being and promote positive social change. Seeking to leverage extensive social work and leadership expertise to contribute to your organization and advance impactful, client-centered services.

Skills

Strong verbal communication

Customer-oriented

Family Engagement

Interpersonal and written communication

Results Driven

Data Analysis

Team leader

Project management and implementation

insurance biller/reimbursement knowledge

Extremely organized

Expert Medical Terminology

Self-motivated

Case management

Work History

Program Specialist, Social Work 10/2021-current

Sunflower Health plan/Centene, Lenexa, KS

Conduct home visits and or phone calls to patients to conduct screening and risk assessment interventions per program guidelines. I am responsible for conducting comprehensive assessments, developing individualized treatment plans, and coordinating with multidisciplinary teams to ensure the best outcomes for my clients. Working closely with elderly and disabled population. Assist members with placement and both food and housing insecurities. Provided in home services including, life skills, behavior management and coping skills.

Patient Financial Counselor, 12/2020- 10/2021

University of Kansas Health System-Lenexa, KS

Responsible for providing financial assistance to all patients/ families throughout the health system. Maintains productivity, quality, and customer service requirements according to department policy and procedure. Complies with Medicare/Medicaid rules and regulations. Screens patients with financial needs and assists them in finding payment resolution for their accounts. Includes negotiating settlements, insurance, public assistance, payment arrangements, charity, or bad debt. Updates patient account information and patient demographic information appropriately. Ability to interpret the patients H&P to determine disability. Negotiates settlements or makes payment arrangements. If unable to make payments, then screens for partial or full charity, this includes completing the financial assessment application and obtaining all necessary documents. If the patient is uncooperative at any part of the screening process, their account(s) will be recommended for collections and ultimately bad debt.

Senior intake Coordinator, 03/2015 to 12/2020

BriovaRx Infusion – Lenexa, KS

Demonstrates effective communication skills by providing excellent customer service to our clients on the direct referral team. Knowledgeable and proficient with obtaining insurance benefits, analyzing for re-imbursement for Factor deficiency types while maximizing re-imbursement potential Performed research on old claims and exposed billing errors that resulted in recovering reimbursement Traveled to other site locations, providing instruction and training to current staff on maximizing efficiency and accuracy and the on boarding of new staff. Trained ad supported employees with new platforms and programs. Maintains positive and professional relationship with Pharmacists, Physicians, Case Managers, payers and patients leading to lasting relationships As a self-starter, I am comfortable being in professional and social situations meeting new clients and physicians and in my ability to inform them about out Hemophilia services Possess the ability to work independently, by being solely responsible as a member of the Hemophilia team, maintaining positive relationships with all providers, ensuring provider and patient satisfaction while assisting in the consistent growth financially for the Hemophilia Team. Entered new referrals for patients, reviewed insurance, and scheduled shipments. Created better process workflows that increased productivity and efficiency.

Office Manager, 10/2014 to 07/2015

McGarvey Chiropractic – Kansas City, MO

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Obtained and met monthly patient and financial quotas Created reports and presentations. Received, screened and routed incoming calls. Met challenging quotas for productivity and accuracy of work. Prepared vendor invoices and processed incoming payments. Maintained computer and physical filing systems, while building a new computer information system for billing Leveraged advanced skills and training to support operational needs of multiple departments. I scheduled patients for appointments for this solo physician practice, verified insurance and eligibility, and maintained patient and financial records and reports Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Patient Financial Counselor 08/2011-2014

St. John Hospital-LV, KS

Check in patients and handle all billing, prior authorizations for services. Assisted patients with financial paperwork and other assistance programs to help with their bills. Perform variety of clerical duties including, filing, faxing, and operating standard office equipment. Investigated applicants to determine eligibility for use of local social programs and resources. Six years’ experience as a department lead, managing various duties and projects.

Education -Bachelor of Science: Human Services, 2018 Colorado Technical University - Colorado Springs, CO. Working on my Masters in SW

References-

Amanda Schatzer- supervisor KU Medical Center:913-***-****

Jacob Stolz-Pharmacy Director-Optum:316-***-****

Kelly White-General Manager:816-***-****

Savannah Lawson-Co worker:620-***-****

Contact this candidate