Technical Project Management Program and Portfolio Management Heal

BILL WITRY

Ocean Shores, WA 480-***-**** *********@*****.***

TECHNICAL PROJECT MANAGER MEDICAID MMIS AGILE DELIVERY WATERFALL DELIVERY

PROFESSIONAL SUMMARY

Technical Project Manager and Agile delivery leader with 20+ years of experience delivering complex information systems, healthcare technology, specialty pharmacy, Microsoft CRM, Medicaid, and enterprise modernization initiatives. Combines strong technical project management expertise with people-first leadership, relationship-building, conflict resolution, sound judgment, ethical decision-making, critical thinking, creativity, and clear executive communication. Skilled at leading concurrent projects, releases, and Program Increments across Product, Engineering, business, client, and stakeholder teams while building trust, resolving competing priorities, and creating alignment around shared goals. Expertise includes project planning, scope and schedule management, resource forecasting, labor and cost tracking, RAID management, SDLC, release management, defect and incident remediation, executive reporting, and production implementation. Uses data-driven storytelling and inspirational leadership to communicate complex issues, influence decisions, and maintain team engagement through challenging delivery environments. Demonstrated results include reducing a critical Medicaid defect backlog from 66 to 26 in one year and improving Agile team velocity by 16% year over year.

CORE SKILLS

Technical Project Management Program and Portfolio Management Healthcare Payer Medicaid Medicare MMIS Specialty Pharmacy Enterprise Modernization Agile and Scrum Waterfall Hybrid SDLC Program Increment Planning Release and Deployment Management RAID Management Root-Cause Analysis Defect and Incident Management Vendor and Stakeholder Management Requirements and Backlog Management Resource Forecasting Executive Reporting

Technology: Microsoft Dynamics 365 CE/CRM Microsoft Azure Azure DevOps Jira ServiceNow PPM Power Apps Power Automate Azure SQL Power BI Cognos SQL

PROFESSIONAL EXPERIENCE

Gainwell Technologies

Project Manager Advisor Sep 2025 - Sep 2026

Increased delivery predictability across concurrent Medicaid releases and Program Increments by aligning scope, schedules, environments, dependencies, testing, approvals, and stakeholder commitments.

Applied relationship-building, people-first leadership, sound judgment, and critical thinking to maintain offshore development stability while coordinating user stories, defect resolution, hot-fix planning, test readiness, and deployment activities across critical Provider Enrollment, Provider Management, Provider Portal, and other Medicaid modules.

Reduced a critical Medicaid defect backlog from 66 to 26 open defects in one year by driving prioritization, issue reclassification, ownership alignment, and focused cross-functional remediation.

Improved provider enrollment and provider management efficiency, data synchronization, integration, batch-processing, configuration, and performance capabilities by coordinating technical investigations from incident triage through verified corrective action.

Improved executive decision-making by translating technical findings into concise status reports, delivery plans, decision logs, risk assessments, and actionable next steps.

Strengthened resource and financial oversight by managing forecasts, labor-hour projections, and internal costs to support staffing, prioritization, and delivery decisions.

Prime Therapeutics

Scrum Master / Acting Product Owner Mar 2020 - Apr 2025

Led Agile technology delivery for specialty pharmacy sales operations, aligning business, engineering, data, and operational teams to implement Microsoft Dynamics 365 CRM capabilities and process improvements.

Served as Scrum Master and Acting Product Owner across requirements, scope prioritization, product road maps, backlog management, user stories, acceptance criteria, sprint planning, testing, demonstrations, and releases.

Improved Agile team velocity by 16% year over year by implementing Jira and Azure DevOps delivery metrics, strengthening forecasting, transparency, and executive reporting.

Led migration of on-prem Microsoft Dynamics CRM to a cloud environment using consultant management, coordinating planning, implementation, validation, operational readiness, and transition activities.

Improved delivery across multiple competing priorities by resolving impediments, coordinating cross-team dependencies, and maintaining alignment between business outcomes and technical execution.

Increased stakeholder engagement and solution quality through sprint reviews, product demonstrations, feedback loops, retrospectives, and continuous refinement of priorities and requirements.

DXC Technology / Hewlett-Packard

IT Project Manager Mar 2012 - Mar 2020

Delivered complex Medicaid and healthcare technology initiatives from planning through production, aligning business, technical, vendor, government, and client teams to achieve scope, schedule, quality, regulatory, and operational objectives.

Led Agile delivery of analytics and performance-measurement capabilities for Ohio Medicaid’s value-based provider program, contributing to improved quality measures and $78.1 million in net program savings.

Led large-scale data warehouse modernization, data migration, system transformation, and federal healthcare compliance initiatives that improved scalability, data capabilities, operational readiness, and regulatory alignment.

Improved delivery predictability across concurrent initiatives by establishing integrated project plans, milestones, dependencies, governance, RAID processes, and clear accountability for decisions and deliverables.

Enabled successful implementations in CMS-regulated environments by coordinating requirements, testing, implementation readiness, stakeholder approvals, operational transition, and production deployment.

Strengthened PMO governance and portfolio visibility by supporting implementation of ServiceNow Project Portfolio Management and aligning project processes with organizational standards.

Reduced delivery risk by applying Agile, Waterfall; identifying technical and operational barriers; developing mitigation plans; and driving timely stakeholder decisions.

Improved executive decision-making by translating complex technical issues, risks, and dependencies into clear business impacts, recommendations, status reports, and actionable next steps.

CERTIFICATIONS AND ASSOCIATIONS

Professional Scrum Master I (PSM I) Scrum.org

Member of PMI Portland Chapter and Portland Agile Practitioners (PDX)

EDUCATION

Bachelor of Science in Business Information Systems University of Phoenix

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