Program Assistant and Facilities Support
Resume:
Grace E. Kelley
Boston, MA 02134
EMPLOYMENT:
(September 2021-Present) Adelaide of Newton Centre, Newton, MA, Program Assistant Adelaide of Newton Centre is a state of the art Mind and Memory Care facility based in the heart of Newton Centre. Responsibilities include assisting the program director with implementing and organizing creative, challenging as well as engaging programs for residents from yoga, to bingo to artistic endeavors as well. Every resident is unique offering a talent of their own that compliments and enhances the activity of choice. Also, created one on one, small and large group activities that included an all inclusive structured team environment. Reported to the Director for all scheduling needs, training necessities, supplies as well as resident interests and necessities.
(December 2019-2022) Harvard University, Cambridge, MA, Athletic Department Responsibilities include overseeing multiple athletic facilities from indoor pools to tennis courts to fitness centers on Harvard University’s campus, adhering to a strict COVID protocol, managing incoming and outgoing members, securing students in facility, assisting members when necessary as well as operating a computer system for all members. Also, communicated with Director and Assistant Director all scheduling necessities, mechanical problems, membership issues and adhering to all university policies.
(September 2018-February 2023) Starbucks, Needham, MA, Barista/Shift Manager Dealt with high level of customer service while making complicated beverages, preparing pastries, sandwiches, and coffee while adhering to COVID protocol. Also, participated in the opening procedures of a café as well as the closing of café. Responsible for cash handling process operating complex POS explaining beverages as well as curtailing food and beverage to a customer’s palate. Moreover, assisted in cleaning, sanitizing, stocking, and disposing of all trash when necessary. Received the award of Partner of the Quarter in November of 2019.
(June 2011-2016) Target, Watertown, MA, Customer Service, Logistics Responsibilities include but not limited to dealing with many customers, many different products, shelving products, tracking products flowing in and out of the store. Provided team support to other team members. Assisted guests in the store. Dealt with cash register and large financial transactions along with a variety customers and products from food to various clothes and household items.
(July 2005 – June 2009) YMCA, Brighton, MA, Membership Representative Responsibilities include new memberships, terminations, placing memberships on hold, greeting members, swiping identification cards for members, MFA memberships, course registrations and worked with the highly sophisticated (AS400) computer on a daily basis. dealt with Membership Director in all facets of this positions well as adhering to all ymca policies and guidelines.
(November 2003 – April 2004) Harvard University, Graduate School of Arts and Science, Admissions Office, Writer
Responsibilities included, but not limited to responding to applicant questions, materials, deadlines, writing samples, and the application procedures thru letters as well as general assistance during hectic admissions season throughout the university ranging from the subject of landscaping to comparative literature. Temporary position.
(April 2003 – November 2003) Wholefoods Market, Brighton, MA, Customer Service Associate Dealt with high volume of customers while performing duties as a Cashier, assisting other customers as well as working as a team with other associates in a Fortune 100 supermarket. This is a chain which is located across the country. Once a family owned a market named Bread & Circus with five stores, it has undergone many changes throughout the years.
(1995 – 2002) John and Kimberly Benzan, ESQ., Wellesley, MA, Child Care Attendant
Responsibilities included assisting two lawyers with the care of two children. The days were composed of reading, painting, coloring, writing, games, music, athletics, teaching, discipline, and care. The children were four and six. I have spent six years assisting, teaching, playing, and planning schedules for a thoroughly educational experience. We started with Sesame Street and made our way to Sagwa, Arthur, and on.
(1991 – 1995) Bread & Circus, Brookline, MA
Customer Service Associate. Responsible for sales and distribution of products, assisting managers as well as customers with information about organic lifestyles. The store was a small Natural food store owned by a family; however it was sold and transformed into a chain of wholefood supermarkets.
(June – September 1993) Lydon for Mayor Campaign, Boston, MA Scheduling Coordinator for a Mayoral Candidate
Responsible for the planning of events, transportation arrangements, political brochures, writing and printing of a daily itinerary, served as Associate Producer for political advertisements, and played a variety of roles to assure the success of a small campaign.
(February 1990 – March 1995) Harvard Medical School, Boston, MA Conference Assistant for Minority Faculty Development Performed a multitude of duties for conferences, including writing biographical sketches for high school and college students, organizing transportation, distributing public relations “Future of Minority Biomedical Education” and “Biomedical Science Careers.”
(February 1990 – March 1994) Harvard Medical School, Boston, MA Faculty Assistant/Office for Faculty Affairs/Development Coordinated and prepared documents for search and evaluation committees, wrote correspondence for committees, gathered and prepared confidential documents for professional appointments, facilitated communication between committees and office. Maintained reports on activities of 75 – 100 committees on a weekly basis, answered telephone queries from newly appointed professorial appointments, conducted library research, scheduled appointments and completed billing procedures for committees and office.
(June 1988 – September 1990) The Christian Science Monitor Broadcast Services, Boston, MA, Production Assistant
Participated in the production of “One Norway Street,” a daily feature television program. Included scheduling interviews with guests, consulting with publicists, researching program topics, writing scripts, assisting producers and operating the teleprompter.
(June – September 1988) Cascina Bidella, Pavia, Italy English Instructor
Developed and implemented an effective teaching method for Italian children. Provided individual instruction to children between the ages of 10 and 13.
(June 1986 – 1990) WGBH-TV “The Ten O’Clock News,” Allston, MA News Assistant
Responsible for daily research, incoming news stories, transcribing interviews and assisting in edit suites. Assisted producers with international news feeds, accompanying guests into studio, and gathering information from wire services (AP, UPI.) Participated in the production of videotaped interviews, press conferences and feature presentations. EDUCATION: University of Massachusetts
Bachelor of Arts in English
Northeastern University
Studies in Journalism, 1986 – 1990
Harvard University
Advanced Journalism Workshop, 1991
PERSONAL: Boston Marathon, Cape Cod Marathon, Tennis, Writing, Golf, Swimming and Biking. Volunteer at the WGBH Educational Foundation.
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