Network Security Engineer

Mohammed Mostafa Mohammed

Cairo, Egypt +20-111******* *****************@*****.***

PROFESSIONAL SUMMARY

Dynamic IT professional with over 19 years of expertise in managing and optimizing complex enterprise systems. Proven specialist in ensuring system integrity, high availability, and peak performance. Highly skilled in diverse operating environments including Linux, UNIX (Sun Solaris, AIX), and Windows Server, with a robust background in network security, data backup, and virtualization. Adept at rapid problem diagnosis, incident resolution, and fostering efficient technical support operations for mission-critical infrastructure. CORE COMPETENCIES

System Administration: Server Health Checks, OS Patching & Upgrades, Configure/Add New Services, Administrative Tools & Utilities

Networking & Security: Cyberoam Administration, FortiGate Administration, Kaspersky Endpoint Security (Antivirus), CCNA

Storage & Virtualization: NetBackup Administration, Seagate NAS Storage, SUN ZFS SAN Storage, Oracle Virtual Machine (OVM)

Technical Support: IT Hardware Support, End-User Training, Mobile Device Support, Ticketing Systems, Remote Control Utilities

Microsoft Technologies: Microsoft Intune (MDM/MAM), Active Directory, Group Policy, Windows Server Administration

Mac & iPhone (IOS): MacBook, iMac, Mac Mini, Mac Pro troubleshooting, upgrades, System preferences and configuration Enrolling iPhones/iPads into company MDM (Intune) Soft Skills: Communication, Teamwork, Problem Solving & Decision Making, Public Speaking, Customer Service, Time Management

PROFESSIONAL EXPERIENCE

Senior Technical Support Engineer

Acrow Misr (ABP, AICS – UAE and KSA Branches) 2015 – 2026

• Provided advanced technical support for microcomputers, workstations, servers, and hardware platforms including printers, photocopiers, scanners, structured cabling, switches, and routers.

• Diagnosed and resolved hardware/software incidents including PC configuration, memory management, and operating system issues.

• Managed Microsoft Intune (MDM/MAM) to control device access, enforce security policies, manage app deployments, and ensure compliance across Windows, iOS, Android, and macOS devices.

• Secured company data on corporate and BYOD devices; supported remote work environments and integrated with Conditional Access security tools.

• Coordinated with IT suppliers to ensure optimal service delivery and SLA compliance.

• Collaborated with network teams on infrastructure standards and best practices.

• Managed ticketing systems, tracked incidents, and ensured timely resolution within agreed SLAs.

• Assisted in IT infrastructure development projects and contributed to team success initiatives. Technical Support Engineer

Acrow Misr (ABP, AICS – UAE and KSA Branches) 2010 – 2015

• Responded to all escalations in a timely manner in line with the Incident Handling Policy.

• Documented all troubleshooting steps and incident management actions within the electronic incident management system.

• Maintained inventory records and responded to service requests as defined in the call tracking software.

1st Line Support Engineer

Acrow Misr 2007 – 2010

• Provided professional, accurate, and efficient IT hardware support to all employees.

• Diagnosed incidents using administration tools and remote-control utilities to troubleshoot PC, OS, and system issues.

• Delivered end-user training and mentored new Desktop Technicians to minimize operational interruptions.

• Managed mobile device support and assisted users with general computer software problems. Programmer – C# / SQL Server

Acrow Misr 2006 – 2007

• Developed software applications on Windows platform using C# and SQL Server. EDUCATION

BSc in Computer Science

Modern Academy in Maadi 2005 Major: Computer Science CERTIFICATIONS & TRAINING

• MCP – Microsoft Certified Professional (2006)

• MCAD – Microsoft Certified Application Developer (2006)

• MCSD – Microsoft Certified Solution Developer (2006)

• PMP – Project Management Professional (2011)

• CCNA – Cisco Certified Network Associate (2019–2020)

• Red Hat Linux Essentials – RH033 (2011)

• NetBackup Administration (On-the-Job Training, 2014)

• Sun Solaris UNIX 10 & 11 (2015)

• Managing SUN ZFS Storage – SAN Storage (On-the-Job Training, 2015)

• AIX Administration (On-the-Job Training, 2017)

SOFT SKILLS TRAINING (Dale Carnegie)

Communication Skills • High Performance Teams (Teamwork) Problem Solving & Decision Making • Successful Public Speaking • World Class Customer Service • Marketing & Advertising • Time Management

INTERESTS & ACTIVITIES

Chess • Reading • Walking • Workout • Professional Driving

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