Intake & Office Support Professional

***-** **** *****, ********, UNITED STATES, ***** •

***********@*****.*** • 347-***-****

MYLES MORTON

Intake Representative \Office Support

PROFESSIONAL SUMMARY

Core competencies include excellent customer service, as well as over 12 years with copy systems and mailroom. Ability to multi- task, excellent communication skills, basic computer skills, and superior experience in a customer environment. Technical knowledge to maintain and troubleshoot equipment within the department, ability to work with minimal supervision, ability to lift paper and packages weighing up to 55lbs. Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations. EMPLOYMENT HISTORY

OFFICE SUPPORT ASSISTANT May 2022 - Present

Voya Financial New York, NY

• Differed Compensation department for city of New York.

• Scan data and log it.

• Enter data entries for city workers retirement.

MAILROOM ASSOCIATE May 2018 - May 2022

Fidelis Care Queens, NY

• Perform various mail center activities; sorting, metering, folding, inserting, delivery, pickup, and etc.

• Maintained the highest level of customer care while demonstrating a friendly and cooperative attitude.

• Lift heavy boxes, boxes, and paper when needed; ability to lift 55lbs.

• Operating mailing copy for scanning equipment.

• Shipping and receiving; Scanning incoming mail recipients.

• Create files and ship files; entering information to daily spreadsheets; provide backfill when needed.

• Handle time sensitive material like confidential and urgent packages.

• Keyboarding and Windows environment, PowerPoint, Excel. SITE REPRESENTATIVE-MAIL, COPY OPERATOR, CONCIERGE May 2017 - May 2018 Canon Solutions, America New York, NY

• Respond in-person to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

• Efficiently handle large call volume inquiries from customers/vendors; responding to email communications, answer inquiries and offer suggestions.

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all class of United States Postal Services mail.

• Execute superior customer satisfaction through the performance and maintenance of Canon reprographic equipment at several customer locations.

• Maintain routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

• Move furniture and/or contents; respond to emergencies and requests for minor repairs; set-up auditorium and conference room tables and chairs for meetings and events.

• Conduct inventory; Organize, monitor and restock supplies in pantries.

• Evaluate equipment issues and notify service department if unable to resolve. CUSTOMER SERVICE ASSOCIATE

Novitex New York, NY

• Provided digital Integrated Document Life Cycle (IDLC) end-end, cloud delivery approach for services ranging from communication, document management and/or production.

• Participated in cross-training activities, filing, inserting, metering, sorting, shipping outgoing delivery; file purges and extractions, while adhering to all safety procedures.

• Maintained conference room, pantry and/or repair and supply copy systems with paper, toner and additional upkeep as specified.

• Demonstrated flexibility and the highest level of customer care in a high capacity/demanding setting in a friendly and cooperative department.

CUSTOMER SERVICE/DRIVER

Affinity New York, NY

• Forecasted, coordinated, organized, planned and scheduled designated duties in order to meet production schedule and operational goals. Ensured maximum utilization of manpower and equipment.

• Reviewed/analyzed production quality, operational reports, and initiate changes as needed to ensure a high level of accountability to distribution operations.

• Adhered to policies/procedures in a fair and consistent manner. Promoted and reinforced safety and security awareness and compliance to state and federal guidelines and regulations. REGIONAL SITE ASSOCIATE/CUSTOMER SERVICE May 2008

Lloyd Staffing New York, NY

• Received dispatched instruction for customer service inquest for printer and/or copier maintenance.

• Maintained proficiency in computerized systems and other technologies as required; Accuracy and attention to detail; monitored and maintained inventory through audits.

• Strong teamwork and liability to work independently to excel in a fast paced environment where special care is given to meet customer needs, unique to daily operations.

• Maintained stockpile records, reports, verified and itemized inventories through the use of identification labeling. TCO OPERATOR May 2008

Access-A-Ride Long Island City, NY

• Processed route openings, insertions, extensions and other point’s facilities; Determined and examined securest directives.

• Utilized ADEPT system to access and retrieve scheduled information for accurate accountability and conformance with safety procedures to assure on-time scheduling.

• Maintained open communication with team, and provided suggestion/recommendation on issues affecting operational workforce needs; excellent customer relations through utilization of hospitality and gentility. DOCUMENT CONTROL ADMINISTRATOR/CUSTOMER SERVICE

Docuserve New York, NY

• Established and developed marketing strategies to reinforced business relationships with existing and establish new clients in an effort to improve customer satisfaction and increase efficiency telephone and email.

• Transposed electronic and paper authenticate to digital files or vice versa. Ensured confidentiality and security of data by keeping documents secure and destroying duplicates.

• Provided a high level of customer service, dealing directly with conflicts and resolving them to the satisfaction of all parties; exercised independent judgment, decision-making and problem solving abilities for productivity & quality service. EDUCATION

ASSOCIATE DEGREE IN LIBERAL ARTS 1991

Morrisville College Morrisville, NY

CERTIFICATION IN MS OFFICE SUITE/CUSTOMER SERVICE/DATA ENTRY Career & Educational Institute New York, NY

10 HOUR GENERAL INDUSTRY 1910 SAFETY & HEALTH TRAINING 2014 OSHA Certification New York, NY

SKILLS

Customer Service (Experienced), Copy Systems (Experienced), Mailroom (Expert), Multi-tasking (Experienced), Communication (Experienced), Computer Skills (Experienced), Troubleshooting, Outsourcing (Skillful), Facilities Management (Skillful), Document Imaging, Reprographics, Facsimile Operations, File Management (Experienced), Shipping Coordination (Experienced), Time Management (Expert), Customer Relations (Experienced), Inventory Control (Experienced), Record Keeping (Experienced). ADDITIONAL INFORMATION

COMPUTER/TECHNICAL SKILLS

Microsoft Outlook PowerPoint Scanning

Microsoft Office Suite, WordPerfect 8.1, Lotus 123, Kodak 2110, OCE 3075, Scanners, Team QC, Rib Stone Systems, I-Pro Systems; Administrative support; analytical thinker; and attention to detail.

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