Associate Manager Candidate (Marketing & Sales)
Resume:
Tkeyah Wilkins
Memphis, TN *****
******@******.***
Work Experience
Marketing and Sales Intern
Dream Innovation-Memphis, TN
January 2026 to March 2026
• Assisted marketing team in developing and implementing strategic marketing campaigns to increase brand awareness
• Created engaging content for social media platforms, resulting in a XX% increase in followers and engagement
• Supported sales team by generating leads, qualifying prospects, and scheduling appointments with potential clients
• Collaborated with cross-functional teams to develop sales collateral such as brochures, presentations, and case studies
• Assisted in the planning and execution of trade shows, conferences, and promotional events to generate leads and build customer relationships
• Monitored online reviews and feedback on social media platforms to identify areas of improvement for products or services
• Assisted in the development of sales scripts that improved consistency in messaging during cold calls or client meetings
• Participated actively in brainstorming sessions contributing innovative ideas that led to successful marketing campaigns
• Provided support in analyzing sales data and trends to identify opportunities for revenue growth Cashier/Customer Service
Circle K-Memphis, TN
January 2024 to November 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Developed rapport with regular customers by remembering their preferences and providing personalized service
Security Guard
Clarion Security LLC-Memphis, TN
January 2023 to September 2023
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Maintained accurate logs of all incidents, accidents, and daily activities
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures
• Received commendation for outstanding performance during a high-risk situation involving an intruder
• Maintained a safe environment during large-scale events attended by XX+ attendees
• Developed strong relationships with local law enforcement agencies facilitating quick response times during critical incidents
• Served as a key point of contact for building management regarding security-related matters
• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
Security Guard
CENTRAL DEFENSE SECURITY-Memphis, TN
February 2019 to November 2019
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Successfully prevented XX theft incidents through vigilant monitoring techniques
• Received commendation for outstanding performance during a high-risk situation involving an intruder Education
High school diploma
Mitchell High School-Memphis, TN
January 2011 to May 2011
Skills
Closing sales Sales English Customer service Communication skills Negotiation
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