Inside Sales & Customer Service Account Manager

PROFILE:

Account Manager / Customer Services with 10 years’ experience in manufacturing industry with the goal of effectively maintaining customer satisfaction by establishing rapport with customers and others who are in a position to help meet customer needs. Proven success in working with the sales force to develop and achieve company goals. Solid track record in meeting and exceeding customer’s needs. Forgoes strong relationships with industry partners through excellent work ethic and communication skills.

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Key Strengths and Qualifications:

Client Relationship Management

Excellent Customer Service and Selling Skills

Strives for customer satisfaction

Fast and accurate typing speed

Correspondence creation, editing and tracking

Advanced proficiency with Microsoft Office, Excel and Visual CRM

Excellent written and oral communication skills

Punctual, fast learner, and work well with others

Computer literate, attentive to detail

Performs well under pressure demonstrated by consistently meeting deadlines

Exceptional work ethic and focus

PROFESSIONAL EXPERIENCE:

Weishaupt Corporation 2019 – Present

Inside Sales Associate

Prepared quotations for products, spare parts, and service for customers including representatives, OEMs, contractors and Weishaupt subsidiaries

Processed burner, spare parts, and service orders received from customers within the CRM system

Provided excellent customer service face-to-face, by phone, and by email

Supported customers by providing technical information such as manuals, wiring diagrams, CAD drawings, spare parts lists, and other technical documentation

Maintained and built good relations with customers, and further build company reputation/brand in the industry with support from other sales personnel

Kept up to date the knowledge of Weishaupt products by studying new product documentation and participating in both internal and external educational opportunities

Richard-Wilcox Canada Inc. 2015 – 2019

Inside Sales Associate

First point of contact for customers and dealers, establishing an ongoing rapport and developing longstanding relationships

Created Quotes and RFP’s in collaboration with Engineering and Regional Sales Managers

Processed warranty claims for defective or returned materials

Supported Marketing and Sales efforts, such as Trade Shows and sales meetings, with occasional travel requirements

Plan loads of product for North American shipping, in conjunction with the Shipping team

In a timely and efficient manner completes documentation for cross border shipping requirements

Coordinated trade shows and customer training, as necessary

Blue Giant 2006 – 2015

Account Manager / Team Leader

Managed records and data entry of all sales activities for global sales force (market penetration, target customers, in-depth understanding of product rollouts)

Reviewed & prepared Dealer quotes based on specifications given by customer

Provided customer service and sales support to existing and new customer base

Responsibilities include sales order entry and processing, quotes entries and follow-ups

Liaise closely with, and support traveling sales staff

Coordinated logistic requirements including freight rates, consolidation from various manufacturing points, and documentation; expedite and track orders as required

Sun Chemical 2003 – 2006

Customer Service Representative

Handling inbound calls and other communications from internal and external customers

Handled orders, rebates, complaints and returns, billing and inventory management

Actively involved in strategic deals with Field sales and interacted with finance, procurement and supply chain regarding escalated consignment billing concerns

Worked with customers to determine needs, provide product information and confirm requirements

Data entry of all orders

Royal Building Products 2001 – 2003

Customer Service Representative

Consistently provided exceptional customer service over the phone to customers world wide

Dealt professionally and effectively with customer inquiries and concerns

Timely and accurately processed customer orders, requests etc. over the phone

Communicated product knowledge to all customers

Tracking of all products until they were received at their destination

Ability to learn, sell and support any technology

Sherine Ramcharan

43 Thorpe Cres Brampton, Ont L7A 1P8 C 416-***-**** **************@*****.***

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