Customer Service Representative and Crew Member

Location:

Salary:

17.45-18.50

Posted:

September 27, 2026

Chicago IL, *****

*******************@*****.***

Latonya Montgomery

Motivated and dependable customer service professional with experience in the food service, utility, retail,

and warehouse industries. Recognized as a quick learner with excellent customer service skills, strong

reliability, and a consistent record of punctuality. Open availability and eager to contribute to a positive,

team-oriented work environment.

EXPERIENCE

Amazon Grocery Store, Chicago IL — Team Member

November 2025 - Store Closure

e Greeted customers, answered questions, and operated cash registers or self-checkout lanes.

¢ = =Worked collaboratively with team members to ensure efficient daily operations.

ComEd, Chicago, IL. — Customer Service Representative

July 2025 - October 2025

Customer Support: Answered inquiries regarding electric bills, power outages, and account

updates via phone, email, or chat.

e Handled requests for new service setup, transfers, and service disconnections.

e@ Maintained professionalism while handling customer inquiries and demonstrated strong

communication and problem-solving skills.

Taco Bell, Chicago, IL — Crew Member

April 2025 - June 2025

e Delivered friendly customer service in a fast-paced environment.

e Assisted with cleaning and daily restaurant operations.

Uncle Remus, Chicago, IL — Crew Member

April 2024 - September 2024

e Provided excellent customer service and processed customer orders.

e Prepared food and maintained cleanliness throughout the restaurant.

e Worked efficiently as part of a team during busy shifts.

EDUCATION

Austin High School, Chicago IL. — High School Diploma

August 2021 - June 2026- Chicago, IL.

SKILLS

Customer Service/ Strong Communication Skills

e Problem Solving/ Adaptability and conflict resolution