Remote Operations & Data Entry Specialist

THOMAS GEORGE

North Brunswick, NJ ***** • 848-***-**** • **************@*****.***

REMOTE OPERATIONS • DATA ENTRY • CUSTOMER SUPPORT • ADMINISTRATIVE SUPPORT

PROFESSIONAL SUMMARY

Experienced business professional with 20+ years supporting customers, managing accounts, coordinating teams, maintaining records, handling contracts, and improving day-to-day processes. Strong attention to detail, organization, communication, follow-through, and customer service. Experienced working across departments, tracking information accurately, resolving issues, and supporting business operations. Seeking a remote work-from-home position in data entry, operations, customer support, order/administrative processing, or related business support.

CORE SKILLS

• Data Entry & Information Management • Administrative & Operations Support • Customer Service & Customer Support • Order / Account / Case Tracking • CRM & Salesforce Administration • Document & Contract Administration • Data Accuracy & Quality Checking • Email & Phone Communication • Issue Resolution & Follow-Up • Cross-Functional Coordination • Process Improvement & Workflow Support • Microsoft Office & Business Systems

PROFESSIONAL EXPERIENCE

Strategic Alliance Manager & Client Partner ACI Infotech, New Jersey 2017–Present

• Coordinate client accounts, projects, partner activities, and internal stakeholders to ensure commitments are completed accurately and on time.

• Maintain customer information, opportunity details, contracts, communications, and follow-up activities throughout the account lifecycle.

• Track multiple projects and client requirements while coordinating with delivery teams and external partners.

• Support projects involving mobile applications, data visualization, data transformation, testing, and web applications.

Territory Account Manager / Sales Representative ADT Security Services, New Jersey 2015–2017

• Managed existing customer accounts and supported new business opportunities across Central New Jersey.

• Handled contract management and administration, customer follow-up, issue resolution, and territory coordination.

• Maintained regular customer communication and researched account information to support business decisions.

• Acted as a liaison between headquarters and the local territory.

Assistant Regional Manager Business Standard Ltd., Mumbai 2011–2014

• Managed customer accounts and coordinated sales, circulation, and web teams.

• Maintained account information, followed up with clients, and supported advertising and subscription operations.

• Prepared and coordinated marketing initiatives and business communications.

• Supervised sales staff and monitored activities to improve productivity and service.

Sub-Broker (Insurance) India Infoline Ltd., Mumbai 2009–2011

• Tracked and maintained customer cases with careful attention to accurate information and timely follow-up.

• Provided policy quotes, answered questions, and coordinated information among clients, agents, and underwriters.

• Maintained customer records and provided ongoing support through the insurance process.

Area Manager Bharti AXA Insurance Co. Ltd., Mumbai 2007–2008

• Managed daily operations for a sales team and monitored quality, consistency, and performance.

• Coordinated with brokers and internal stakeholders on business activities and processes.

• Conducted training and maintained performance and quality standards.

Sales Manager ICICI Prudential Life Insurance Co. Ltd., Mumbai 2003–2007

• Managed a team and monitored customer and partner activities.

• Improved the lead assignment process to increase workflow efficiency and follow-up.

• Maintained monitoring systems for partner activities and customer relationships.

• Conducted training and supported continuous process improvement.

EDUCATION

Master of Management Studies (Marketing), Mumbai University

Bachelor of Commerce, Mumbai University

ADDITIONAL INFORMATION

20+ years of experience in customer-facing, account, administrative, coordination, and operational environments. Experienced collaborating with internal teams, external partners, customers, and senior stakeholders.

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