Hotel & Resort Operations Revenue Leadership
Resume:
PETER GHALY
Hotel & Resort Operations Leadership Revenue, Profitability, Guest Experience & Quality **********@*******.*** • +20-102-***-**** • linkedin.com/in/peterhazem Cairo, Egypt • Open to Worldwide Relocation (Single Status) • Immediately Available CORE EXPERTISE
Revenue & Yield Management • Profitability & Commercial P&L Leadership • Guest Experience & Loyalty • Quality Assurance (ISO 9001, ISO 22000, Forbes Travel Guide, LQA) • Sustainability • E-commerce & Digital Distribution • Sales, Marketing & Business Development • Events & MICE • Wellness • Leisure & Recreation Dear Hiring Manager
I am a senior hospitality professional with over 15 years of international leadership experience across nine countries; Maldives, UAE, Saudi Arabia, Egypt, Tanzania, Thailand, Cambodia, Laos, and Nigeria, spanning Resort Manager, Director of Operations, Rooms Division Manager, and Assistant Resort Manager roles, with full or partial P&L and departmental accountability at each level. I am writing to express my interest in this role, where commercial ownership, quality command, and guest-centric leadership come together. My strength lies in combining hands-on commercial and quality ownership with the interpersonal, guest-facing skills because across my career I have personally built and operated the revenue, quality, guest experience, and commercial infrastructure behind these functions, often from zero, rather than simply overseeing them from a distance.
Revenue, Yield & Profitability. At Kendwa Rocks Zanzibar, I delivered ADR +15% and RevPAR +28.8% within a single season through room category realignment, demand-based yielding, and a full channel management overhaul, while quadrupling direct booking volume by resolving longstanding rate parity violations and reducing commission dependency. At Pawapi Resort in Thailand, holding full P&L responsibility as Resort Manager, I rebuilt the entire revenue and distribution infrastructure and improved net profitability by up to 15%, with occupancy gains of up to 12% delivered elsewhere in my portfolio through the same discipline. At Full Moon Island Resort in Cambodia, I built the complete revenue framework from zero pre-opening; segmentation, rate categories, channel mix, and OTA connectivity, so the property launched commercially ready from day one. I benchmark performance against STR reports and track RevPAR, ADR, TRevPAR, GOPPAR, RGI, and MPI to translate market data into pricing and distribution decisions, supported by RateGain and OTA Insight for real-time competitive rate intelligence and Opera PMS and Power BI for ownership-level reporting. I treat revenue management as a commercial discipline integrated with operations and ownership reporting, not an isolated system function. Guest Experience & Quality Assurance. At Hyatt Regency Cairo, I served as primary liaison between guests and every operating department, personally managing VIP, Globalist, Explorist, and Discoverist World of Hyatt experiences; architecting pre-arrival and post-departure communication protocols across the full guest journey and its touchpoints, and using strong communication skills to convert escalated complaints into loyalty-building outcomes guests referenced directly in reviews. I track and improve NPS, GSS, and guest retention rate as core performance indicators, and have consistently elevated online reputation, ranking, and rating across TripAdvisor, Google, and OTA platforms; supported by hands-on use of Medallia, ReviewPro, and Revinate. In parallel, I played an active role in the simultaneous rollout of ISO 9001:2015 Quality Management Systems, ISO 22000:2018 Food Safety Management Systems, and Forbes Travel Guide standards across Front Office, F&B, Guest Services, and Supplier Management; conducting gap analyses, tracking non-conformances through to corrective action closure, and training staff on HACCP principles, while supporting the property's Green Star sustainability certification preparation. I have served an exclusive Royal Family clientele in Saudi Arabia and earned Associate of the Month recognition at Lily Beach Maldives for guest experience delivery. E-commerce & Distribution. I have built complete e-commerce infrastructure from the ground up, including establishing accounts across major international OTAs (Booking.com, Expedia, Agoda, Airbnb) as well as key local and regional OTA platforms specific to each market, configuring channel connectivity and mapping through SiteMinder and Cloudbeds, enabling metasearch visibility, and optimizing platform content for search ranking and conversion, as I did at Full Moon Island Resort prior to opening. I have diagnosed and resolved OTA search-indexing issues suppressing digital visibility, removed fraudulent listings to protect rate integrity, and managed SEO/SEM performance to grow direct traffic and reduce commission dependency.
Sales, Marketing & Business Development. At Pawapi Resort, I conceived and executed a 360 digital marketing strategy that quadrupled direct bookings, doubled social media following, and elevated organic search and OTA rankings to top-tier regional positions; the direct-channel shift a primary driver of the property's profitability improvement. My commercial background spans business development, partnership building, and contracting; sourcing, negotiating, and closing agreements across every major sales segment: transient, corporate, leisure, group, wholesale, OTA, FIT, and GIT. I have built B2B, DMC, Peter Ghaly • Page 2 of 2
and corporate account relationships at Precious Palm Royal Hotel (Nigeria) and Arawan Riverside Hotel (Laos), and represented properties commercially through communication and public relations activity, including engagement at travel and hospitality trade shows, industry conferences, and exhibitions to generate market visibility and new business. Events, Wellness & Leisure Programming. At LUX* South Ari Atoll in the Maldives, I led the resort's full entertainment and events calendar and personally planned and delivered luxury weddings, proposals, and celebrations end to end; F&B pairing, décor, entertainment, and guest communications; alongside signature concepts such as stargazing dinners and underwater dining setups, working directly with LUX* Senior Leadership on flagship brand events. At Sandies Baobab Resort in Zanzibar, I built the entire Recreation and Entertainment Department from pre-opening, recruiting and training a 15- member team to post-opening operational excellence — performance that earned a contract extension beyond the original scope. My RYT-200, ISSA, and AFAA wellness certifications inform how I design guest wellness and leisure programming, giving me a practitioner's rather than purely administrative view of spa, recreation, and well-being operations. Credentials & Platforms. I hold a Cornell University (eCornell) Hospitality Management Certificate, ISO 9001 and ISO 22000 certifications, PMI credentials in Quality Management for Operational Excellence and Customer Service Leadership, an AUC Professional Conference & Event Management certificate, and Google Digital Garage and Semrush Academy certifications, alongside RYT-200, ISSA, and AFAA wellness credentials. I am proficient across Opera PMS, SiteMinder, Cloudbeds, RateGain, OTA Insight, Power BI, Google Analytics, Semrush, HubSpot, Salesforce, Mailchimp, Medallia, ReviewPro, Revinate, and HotSOS — the systems behind revenue, distribution, and guest-experience performance at the ownership-reporting level.
I am immediately available and open to relocation worldwide on a single-status basis, which simplifies visa and accommodation logistics for employers, and I hold valid Egyptian and Thai driving licenses. I would welcome the opportunity to discuss how this combination of commercial ownership, quality command, and guest-experience leadership can drive measurable performance for your property.
Thank you,
Sincerely,
Peter Ghaly
Hotel & Resort Operations Leadership Revenue, Profitability, Guest Experience & Quality
+20-102-***-**** • **********@*******.*** • linkedin.com/in/peterhazem PETER GHALY
Hotel & Resort Operation Executive Rooms Division Guest Experience Commercial & Revenue Leadership
**********@*******.*** • +20-102-***-**** • https://www.linkedin.com/in/peterhazem Cairo, Egypt • Nationality: Egyptian • Open to Relocation Worldwide • Immediately Available International Experience: Egypt • UAE • Saudi Arabia • Maldives • Thailand • Laos • Tanzania • Cambodia • Nigeria — 9 countries across Africa, Asia & the Middle East 15+
Years International
Experience
+28.8%
RevPAR Growth
+15%
Net Profitability
Improved
2
GOP Growth
4
Direct Bookings
Quadrupled
100+
Staff Led Across
Departments
PROPERTY PORTFOLIO: Luxury Resorts • Boutique Island Resorts • City Hotels • Branded International Hotels • Independent / Owner-Operated Properties • Remote Destination Resorts • Pre-Opening Properties PROFESSIONAL SUMMARY
Proven hospitality leader with 15+ years of full-scope resort and hotel operations experience across Africa, Asia, and the Middle East. Demonstrated success leading pre-opening projects, turnaround assignments, and luxury 5-star operations across independent boutique resorts, city hotels, and international branded properties. Combines strategic commercial acumen — revenue management, OTA distribution, digital marketing — with hands-on multi-department operational leadership of 100+ staff. Cornell-certified. Green Star, ISO 9001 & ISO 22000 implementation experience. Immediately available for General Manager, EAM, Resident Manager, Hotel / Resort Operations Manager, and Rooms Division Manager roles worldwide. CORE COMPETENCIES
Hotel & Resort Full-Scope Operations
Management
Pre-Opening Planning & Project Execution
Revenue Management (ADR, RevPAR, TRevPAR,
GOPPAR)
P&L Management & Cost Control
Turnaround & Performance Optimization Team Leadership, Recruitment & Development (100+ Staff)
OTA Distribution & E-commerce Strategy ISO 9001 / ISO 22000 / Forbes Service Standards
Demand Forecasting, Data Analysis & Rate
Intelligence
Lodge, Camp & Remote Island Resort Operations
Guest Experience, Relations & Reputation
Management
Multi-department & Cross-functional Oversight
PROFESSIONAL EXPERIENCE
Hotel Operations Manager Precious Palm Royal Hotel 4 2025 – 2026 130 Rooms Benin City, Nigeria Reported to Nosagie Holdings Group GM / Owner Independently-Owned Staff Managed: 100+ Financial Scope: Budget & Revenue Management, GOP Responsibility, Owner Reporting, Forecasting & Business Planning
– Directed daily multi-department operations (Front Office, F&B, Housekeeping, Maintenance, Security) across a team of 100+ staff, ensuring service consistency and measurable guest satisfaction KPIs.
– Developed and implemented targeted dynamic pricing strategies across all booking channels, achieving significant ADR and RevPAR improvement.
– Identified and removed unauthorized / fraudulent online listings, protecting brand integrity and rate parity across all distribution channels.
– Expanded hotel digital visibility by onboarding multiple OTA platforms and resolving Booking.com search indexing issues — resulting in substantially increased online exposure.
– Recruited, trained, and mentored department heads; instilled a culture of accountability and guest-first service delivery.
Assistant Resort Manager — Commercial & E-commerce Lead 2024 Full Moon Island Resort
Cambodia Pre-opening, project-based role — reported directly to Managing Director 18 Villas Independent, Family- Owned
– Oversaw all commercial strategy from ground-up: sales, marketing, revenue management, OTA onboarding, and channel distribution for a new island resort.
– Restructured room category segmentation to sharpen pricing differentiation and maximize revenue optimization across all channels.
– Established full online presence across key OTA and metasearch platforms; optimized listings, content, rate positioning, and channel connectivity.
– Managed concurrent resort operations while maintaining alignment between guest experience delivery and revenue objectives.
Rooms Division Manager & Revenue Manager Kendwa Rocks Zanzibar 4
2023
130 Rooms Zanzibar, Tanzania Independent, Family-Owned Reported to: …
– Led full restructuring of room categories within PMS and distribution channels — aligning inventory with market positioning and pricing strategy.
– Increased ADR by 15% and RevPAR by 28.8%; quadrupled direct bookings volume while maintaining strict rate parity across all channels.
– Strengthened rate integrity: resolved parity violations, eliminated B2B leakage, renegotiated contracts, and enforced OTA controls to prevent unauthorized discounting.
– Implemented SiteMinder and OTA Insight channel management best practices — improving distribution efficiency and revenue visibility.
– Supervised Front Office, Reservations, and Housekeeping departments, ensuring operational excellence and seamless inter-departmental coordination.
Guest Relations & Experience Hyatt Regency 5 2022 – 2023 250 Rooms Cairo, Egypt Reported to Director of Front of House Flagship luxury brand environment International Branded Chain (Hyatt Hotels Corporation)
– Managed VIP guest experiences as duty manager and primary guest liaison across Globalist, Explorist, and Discoverist World of Hyatt loyalty tiers.
– Supported ISO 9001, ISO 22000, and Forbes standards implementation — contributing to excellence outcomes in food safety, guest services, and supplier management.
– Handled complex VIP complaints with proactive service recovery, consistently exceeding guest expectations and protecting brand reputation.
– Supported preparation for Green Star sustainability certification. Resort Manager Pawapi Resort — Luxury Boutique Island Resort 2019 – 2021 Thailand Promoted from Sales & Marketing / Recreation Manager Reported directly to ownership 23 Villas & Bungalows Independent, Owner-Operated Staff Managed: 20+
– Managed full resort operations across all departments — Front Office, F&B, Housekeeping, Maintenance, and Recreation — leading a team of 20+ staff.
– Improved net profitability by up to 15% through dynamic pricing, yield management, and strict cost control measures.
– Quadrupled direct bookings and boosted online revenue through OTA optimization, SEO strategies, and targeted digital marketing campaigns.
– Elevated TripAdvisor, Google, and OTA rankings through strategic reputation management and personalized VIP service delivery.
– Planned and executed revenue and marketing strategies based on historical data analysis and demand forecasting.
EARLY CAREER PROGRESSION
Sales & Marketing Manager Arawan Riverside Hotel 4, Laos 2019 Recreation Manager (Pre & Post Opening) Sandies Baobab Beach Resort 4, Zanzibar, Tanzania
2018 – 2019
Events & Entertainment Manager LUX* South Ari Atoll, Maldives 5 2018 Leisure & Recreation / Front Office Lily Beach Resort Maldives 5 2017 – 2018 Fitness Trainer / Spa Hyatt Regency Dubai 5, UAE 2017 Sports & Events Animator Sunset Beach Resort, Al Khobar, KSA (Royal Family Resort 5 )
2014 – 2015
EDUCATION & CERTIFICATIONS
– Bachelor of Tourism Guidance — Faculty of Tourism & Hotel Management, Helwan University
– Hospitality Management Certificate — Cornell University / eCornell School of Hotel Administration (2018)
– Professional Conference & Event Management — American University in Cairo (AUC, 2016)
– ISO 22000:2018 Implementation ISO/TS 22002-2:2013 Pre-requisite Programs — QHSSE Platform (2023)
– Quality Management for Operational Excellence Customer Service Leadership Business Development — PMI
– Google Digital Garage — Fundamentals of Digital Marketing (2021) SEO & Analytics — Semrush Academy
– Registered Yoga Teacher RYT-200 (Yoga Alliance) ISSA Certified Fitness Trainer AFAA Group Exercise TECHNOLOGY & SOFTWARE
PMS Opera • Opera Cloud • Cloudbeds • Little Hotelier Revenue SiteMinder • OTA Insight • RateGain
CRM / GX Revinate • Medallia • ReviewPro • HotSOS
Marketing Google Analytics • HubSpot • Mailchimp • Power BI POS / BE Travelanium • Micros
Other MS Office Suite • Hootsuite • Salesforce (basics) LANGUAGES
Arabic (Native) • English (Fluent) • French / Spanish (Working) • Italian / Russian / Thai (Elementary) Peter Ghaly
Hospitality Management
This Thirteenth Day of January, 2018
Mr. Peter Ghali
Accredited QHSE training center
By the Egyptian General authority of investment
TRAINING
CERTIFICATE
This is to certify that
Has Successfully Completed
1-Day of ISO 22000:2018 Implementation course.
Program contents:
• Develop a general framework for how to understand and implement the ISO 22000 standard
• Clarification of process methodology and HLS
• Management commitment and success in implementing the standard
• Quality objectives and food safety policy
• The relationship between ISO 22000 and HACCP
Issued In:25/01/2023
Cert No: HYTT-179
Name: Dr, Ahmed Mohamed
Authorized Trainer
www.qhsseplatform.com
Mr. Peter Ghali
Accredited QHSE training center
By the Egyptian General authority of investment
TRAINING
CERTIFICATE
This is to certify that
Has Successfully Completed
1-Day of Pre-requisite programs as per ISO/TS 22002-2:2013. Program contents:
• Clarifying the relationship between ISO 22002-2:2013 and ISO 22000:2018
• Raising the efficiency of the staff at the Hyatt Regency Hotel to work professionally in documenting activities according to the correct documentary cycle
• Understanding the initial requirements programs for facilities and areas for receiving, storing, processing, manufacturing, preserving, and displaying food products, according to what is stipulated in the standard Perform
Issued In:25/01/2023
Cert No: HYTT-163
Name: Dr, Ahmed Mohamed
Authorized Trainer
www.qhsseplatform.com
Peter Ghaly
14/10/2021
VR2 W9Y ARG https://learndigital.withgoogle.com/link/1qsdpcedm9s K A N Z A I
Certificate
O F C O U R S E P A R T I C I P A T I O N
Is proudly presented to
Peter Ghaly
This is to certify that you have successfully completed the AI Training Hackathon, demonstrating a foundational proficiency in Artificial Intelligence on July 15, 2026 Founder and CEO
Kanz
Ministry of Human Resources and Social
Development
Saudi Arabia
Lead Director
LAU ACE
Certificate Id: KANZ-ATT-70D56B6D8D
Roy Baladi Skills & Training Deputyship George Obeid
Contact this candidate