Information Security & Systems Administration Specialist

JOY T. PAETZOLD

Lexington Park, MD 301-***-**** ***.*********@*****.***

PROFESSIONAL SUMMARY

IT Specialist, Information Security, and Technical/Administrative professional with 15+ years supporting Department of Defense operations in CONUS and overseas environments. Experienced in system administration, network security, cybersecurity compliance, technical documentation, IT service management, program support, and executive operations. Proven ability to manage complex technical requirements, advise senior leaders, coordinate cross-functional teams, and support mission-critical systems. CORE COMPETENCIES

Information Systems Security • System Administration • Network Security • RMF / ATO Support • STIG / NIST Compliance • Vulnerability Management • Incident Management • IT Service Management • Technical Documentation • Program & Project Support • IT Planning & Policy • SharePoint Administration • Configuration Management • Hardware/Software Support • Executive Support • Budget & Procurement • Training & Process Improvement

CLEARANCE & CERTIFICATIONS

Clearance: SECRET (current) ITILv3 Certified Security+ CE CCNA RHCA Linux Training RMF Training CAPM Training CISM Training CASP Training ACAS Training

PROFESSIONAL EXPERIENCE

Information System Security Officer / JSE RMC Jul 2024–Jul 2025 Lexington Park, MD

• Conduct software/hardware audits, incident reporting, access approvals, security advisories, and IA compliance documentation.

• Support ATO packages, assured file transfers, equipment transfers between classified/unclassified networks, and removal of system access for departing personnel.

• Review security scan results and system/network compliance; coordinate requirements with information assurance and system administration teams.

Senior System Administrator / Cameo IT Support SAIC Jul 2022–Jul 2024 California, MD

• Supported lab, cloud, Linux, and Windows environments, including mission capabilities, backups, security monitoring, and configuration management.

• Supported product-line development/test environments and SecDevOps infrastructure; maintained technical configuration descriptions.

• Audited physical controls and generated/briefed findings for technical and management stakeholders. Senior System Administrator / DNA IO Smartronix Jul 2020–Jul 2022 NAS Patuxent River, MD

• Monitored data-center systems, applications, alarms, outages, tickets, backups, snapshots, and operational status.

• Performed ACAS vulnerability scans and monthly Windows patching; supported vulnerability remediation and configuration management.

• Installed/racked network hardware, supported device decommissioning, and maintained secure data-center operations. Senior Helpdesk / Network Administrator Jacobs Apr 2019–Jun 2020 Doha, Qatar

• Provided technical documentation, advisement, SOP development, network support, ticket metrics, and remote-team training.

• Enforced STIG requirements, audited COMSEC inventories, troubleshot network issues, and provisioned Cisco VoIP phones. Field Service Technician Perspecta / Kforce Dec 2018–Mar 2019 Patuxent River, MD

• Resolved hardware/software incidents, performed touch-labor and component replacement, installed authorized software, and supported encrypted devices.

Technical Control Facility Technician / Network Administrator GDIT / Datapath Jul 2017–Dec 2018 Jordan / Kuwait

• Managed circuit activations, outages, network availability, encryption devices, hardware/software support, account provisioning, and maintenance coordination.

SELECTED EARLIER EXPERIENCE

IT Plans & Policy / IT Service Level Manager 2D Signal Brigade Jul 2015–Jul 2017

• Managed IT service agreements, policies, inspection programs, SLAs, project priorities, and command-wide IT planning.

• Maintained a $3M budget supporting technical training for six battalions; planned certification training and advised senior leadership on C4IM/IT initiatives.

• Developed and reviewed IT plans, requirements, architecture, security controls, metrics, and risk-mitigation recommendations. Tier II / VTC Customer Support / System Administrator 52D Signal Battalion Feb 2013–Jul 2015

• Provided Tier II technical oversight, outage management, network configuration, customer support, and IT service management.

• Enforced DISA STIG/NIST practices, vulnerability scanning, VPN/network security assessments, firewall maintenance, PKI token controls, and IA procedures.

• Developed technical guides/TTPs, coordinated training, and advised commanders and Information Management Officers. Work Group Administrator / Administrative Officer USAFRICOM Feb 2012–Feb 2013

• Provided technical and administrative support, coordinated meetings, exercises, workforce and budget reviews, contracts/hiring actions, travel, procurement, and portal/document-library management. PC Technician / Equipment Configuration & Installer Smartronix / USAFRICOM Oct 2011–Jan 2012

• Installed and maintained 300+ workstations and hardware devices; deployed software, supported VIP operations, coordinated equipment installations, and maintained VTC systems.

Information Technician / VTC Support / Executive Administration Manager HQ USEUCOM Mar 2009–Nov 2011

• Supported executive workstations, networks, VTC, multimedia, SharePoint, PKI, classified documentation, COMSEC, procurement, security, travel, and VIP exercises.

• Managed controlled equipment and security processes, including classified technical assets and NATO control-point responsibilities. HR Administrative Assistant / Communications Manager / Program Manager HQ USEUCOM Oct 2008–Mar 2009

• Managed telecommunications, technical troubleshooting, sponsorship/in-processing, personnel movement budgets, records, and executive scheduling.

Office Manager / Passport & Visa Agent / Information Technician CSTC-A, Kabul Jan 2008–Sep 2008

• Processed 200+ passport/visa requests, managed office equipment and records, and provided technical support for mission operations. Legal Assistant / Administrative Assistant / Program Manager NAS Patuxent River Jun 2004–Jan 2008

• Provided legal/administrative support, technical troubleshooting, database administration, document preparation, records management, and immigration/naturalization assistance.

Administrative Assistant / Database Manager / Equipment Custodian USS Abraham Lincoln (CVN-72) May 2002–Jun 2004

• Maintained training records and databases, supported computer lifecycle activities, equipment custody, preventive maintenance, and user training.

EDUCATION

(UMGC- Cyber Security Management Associate's degree attained 2023) Western Governors University — Bachelor of Science Projected Bachelor’s completion: August 2027

MILITARY & PROFESSIONAL RECOGNITION

Achievement Medal for Civilian Service (2D Signal Brigade; 52D Signal Battalion) • Joint Service Commendation Medal • Military Outstanding Volunteer Service Medal • Navy and Marine Corps Achievement Medal • Good Conduct Medal (2) • Operation ENDURING FREEDOM recognition • Letter of Commendation

ADDITIONAL TRAINING

Defense Acquisition Training (DAU) • Budgeting • NATO Control Point • Information Assurance / DIACAP • Security Managers Training • Records Management • PKI Token Management • Windows 7/10 Desktop Configuration • Computer Software Applications • Project Management

• Organizational Risk Management

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