Administrative & Case Management Program Director

Brittany King

**** ********* *****, *** #*, Coral Springs, FL *************@*****.*** 754-***-**** CAREER GOAL

To leverage extensive expertise across administrative and case management fields to drive innovative solutions and achieve exceptional results. I aim to contribute to a dynamic organization where my skills in process improvement, strategic planning, and technical problem-solving can be utilized to tackle challenging projects and advance professional growth. CORE COMPETENCIES

• Case Management & Administration: Expert in handling daily operations, coordinating complex scheduling, and maintaining organizational systems.

• Leadership: Proven Team Lead capable of managing personnel, resolving guest/client issues, and ensuring operational compliance.

• Operational Efficiency: Skilled in process improvement and implementing administrative procedures to manage office challenges.

• Technical Proficiency: Advanced proficiency in office software and data-driven strategic planning. PROFESSIONAL EXPERIENCE

The Canaan Center Companion Club Program Director / Homecase Manager / Administrative Assistant June 2025 – Present

• Directs and coordinates the Companion Club program, supporting meaningful daily activities, community integration, life-skills development, and independence for adults with disabilities.

• Oversees program operations, staff coordination, scheduling, activity planning, community outings, and day-to-day administrative needs.

• Coordinates homecase management logistics, including scheduling appointments, meetings, professional correspondence, and client-related documentation.

• Maintains organized client and program files and prepares reports and documents to support compliance and effective service delivery.

• Supports staff and program workflow through clear communication, organization, and attention to detail.

• Utilizes office software and administrative systems to improve workflow efficiency and maintain accurate records. Extended Stay America Team Lead

February 2025 – May 2025

• Assisted the General Manager in day-to-day hotel operations to ensure optimum performance in Key Performance Indicators

(KPIs).

• Resolved guest and associate issues promptly to ensure 100% guest satisfaction and develop property profitability.

• Ensured safety and security procedures were strictly followed in accordance with company standards for all associates and guests. Department of Children and Families Analyst (Contract) July 2024 – October 2024

• Determined eligibility for public assistance programs as an Economic Self-Sufficiency Specialist.

• Processed sensitive data from electronic sources and entered information into computer-based eligibility systems under state and federal requirements.

Extended Stay America Guest Service Representative May 2021 – March 2024

• Assisted guests with check-in/check-out processes and provided detailed information regarding hotel services.

• Accommodated guests in an attentive, courteous, and friendly manner throughout their stay. Bugs Exterminators Inc. Office Manager / Supervisor July 2020 – January 2022

• Supervised administrative staff and managed office budgets and invoice processing.

• Implemented and maintained office administrative systems and procedures.

• Organized induction programs to train and onboard new employees. EDUCATION & CERTIFICATIONS

• Bachelor of Business Administration Bethune-Cookman University

• CPR & First Aid Certified

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