Administrative Coordinator & Office Operations

Alison Davis

302-***-**** *************@*****.*** Galena, Maryland

www.linkedin/in/alison-davis-11a49

ADMINISTRATIVE COORDINATOR

• Administrative professional with over 15 years of experience in office operations, records management, and high-level support within government and corporate sectors.

• Proven expertise in managing active calendars, coordinating complex scheduling, and maintaining CRM records to ensure seamless day-to-day operations.

• Skilled in drafting polished correspondence, preparing briefing materials, and handling confidential documentation with a high level of discretion.

• Adept at project coordination and logistics, with a strong background in managing multiple priorities and meeting strict deadlines in fast-paced environments. WORK EXPERIENCE

State of Delaware, Division of Professional Regulations Office Administrator II Dec 2025 - Present

• Execute comprehensive administrative support tasks, including document preparation, correspondence, and maintaining accurate data management systems.

• Manage 50+ regulatory documents weekly, ensuring accurate processing of professional licenses and compliance with established requirements.

• Deliver professional communication to external partners and the public, efficiently resolving inquiries and directing resources to appropriate stakeholders.

• Coordinate daily office activities, manage records and documentation, and ensure administrative tasks are completed accurately and within established deadlines.

• Coordinate calendar management and report preparation to support day-to-day administrative operations and staff productivity.

• Support internal operations by organizing digital assets and program files to ensure information remains current and accessible.

Netchex Mandeville, Louisiana

Administrative assistant May 2022 - Nov 2023

• Provided excellent customer service to clients and coworkers, maintaining a professional and positive experience.

• Resolved 10+ client issues daily through effective problem-solving and professional communication, ensuring high levels of service satisfaction.

• Prepared, organized, and maintained accurate documentation, records, and office files.

• Administered calendar management and data entry tasks to support organizational workflow and documentation accuracy.

• Assisted with expense reporting and administrative logistics to support team efficiency and financial record accuracy.

Bishop & Associates Inc. Mandeville, Louisiana

Claims Administrator/Client relations May 2018 - Apr 2022

• Coordinate the assignment of claims to a nationwide network of over 300 adjusters, managing high-volume logistics and delivery.

• Followed up and documented claim files, tracking claim progression while effectively meeting deadlines.

• Maintained accurate records, organized files, and updated administrative documentation.

• Maintained professional client relations and responded to client inquiries in a timely manner.

• Managed project coordination for claim lifecycles, ensuring all deliverables and documentation met rigorous internal deadlines.

Liz’s Where Y’at Diner Mandeville, Louisiana

Restaurant Manager Jul 2009 - Feb 2017

• Managed operations including weekly scheduling, onboarding logistics for staff, and coordinating procurement and inventory with five major distributors. Commerce Bank & Trust Newark, DE

Customer Service Representative, Teller, Loan Officer Feb 2005 - May 2009

• Processed high-volume financial transactions and expense reporting data with a focus on accuracy and procedural compliance.

EDUCATION

Wilmington University

BA, Behavioral Science

SKILLS

Administrative & Executive Support: Administrative Support, Calendar Management, Travel Coordination, Expense Reporting, Onboarding Logistics, Meeting Logistics Project & Data Management: Project Coordination, Data Management, CRM Records, Records & Documentation Management, Filing & Document Organization Professional Communication: Professional Written & Verbal Communication, Client Relations, Report Preparation, Correspondence, Confidential Information Handling Software & Technical Proficiency: Microsoft Office Suite, Adobe, Canva, Database Management, Office Software Proficiency

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