Human Resources Executive - HR Strategy & Service
Resume:
Surbhi Anand
CONTACT
*************@*****.***
*** ******* **. **********, ** 94803
PERSONAL PROFILE
A highly motivated and experienced human resource executive with a proven track record of developing and executing HR strategies that drive organizational success. A dedicated professional with excellent communication and problem-solving skills committed to delivering the highest standard of HR services.
EXPERIENCE
Substitute Teacher, Richmond - West Contra Costa USD
March 16,2026 - Present
Follows the lesson plan(s) left by the teacher for whom he/she is substituting in accordance with district’s philosophy, goals and objectives.
Maintains as fully as possible the established routines and procedures of the school and classroom where assigned.
Meets and instructs assigned classes in the locations and at the times designated.
Establishes and maintains order in the classroom.
Maintains a classroom environment conductive to effective learning.
Establishes a climate that promotes fairness and respect.
Takes all necessary and reasonable precautions to protect students, materials, equipment, and facilities.
Corrects any student papers assigned during the day.
Places students’ paper(s) in regular teacher’s desk.
Returns instructional materials and equipment to proper place.
Dismisses all students from the classroom before leaving the building.
Conducts oneself in a business like and task-oriented manner.
Uses positive verbal and non-verbal skills that enhance learning.
Models non-discriminatory practices in all activities.
Cooperate with school personnel.
Maintains confidentiality of all information concerning students, staff, or parent/guardian in any public setting.
Assists in upholding and enforcing school rules, administrative regulations, and School Board policies.
Performs other related duties as assigned by program/building administrator(s) in accordance with school policies and practices
Kennedy High School, Richmond - Para Professional
Aug 8,2025 - March 15, 2026
Assisting license staff In the classroom
Aid students In meeting their Individualized education plan(IEP)
Maintaining a classroom environment that Is conductive to
learning.
Working with Individuals or small groups when activities and assignments are presented
Providing support for students In crisis
Utilizing a variety of learning methods to enhance the student’s learning experiences and support them as needed .
Walgreens, Pinole — Shift Leader
Feb 22,2025 - Aug 7,2025
Assisting with the identification, selection and interviewing of candidates.
Opening and closing the store in the absence of store management, including all required system, start-ups, required cash handling, and ensuring the floor and stockroom are ready for the business day.
Responsible for opening back door of store for deliveries.
Completing product returns, order, voids, customer refund, cash drops to the safe and providing change as requested to Cash registers.
Responsible for holding store keys to open and close without management as necessary.
Assisting and coaching other team members to work with warehouse and vendor ordering processes as the orders are created, reviewed and received, including open the back door for vendor deliveries.
Responsible and accountable for registering all related sales on assigned cash.
Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and effective checkout service.
Engaging customers and patients by greeting them and offering assistance with products and services.
Resolving customers issues and answering questions to ensure a positive customer experience.
Sharing best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits.
Recommending items for sale to customers and recommending trade up or companion items.
Registering customer Purchases on assigned cash, register, collecting cash and distributing change as requested.
Processing boys, return returns, rain checks, refunds, and exchanges as needed.
Implementing company asset protection procedures to identifying and minimize profit loss.
Providing customer service in the photo area.
Smart Rooters & Pluming, El sobrante — HR Manager
August 10,2024 - February 15,2025
Assisting with the identification, selection and interviewing of candidates.
Maintaining and updating employee records in (an HRIS).
Providing resources and training to help employees do their job.
Receiving incoming calls, directing them to appropriate team . Defining policies and procedures to assure that employees thoroughly understand the existing laws and regulations.
Coordinating and managing on boarding of new employees. Creating job listings, conducting candidate, screenings and setting up interviews for qualified employees.
Maintaining and updating Internal databases with the digital personal records of relevant employee Information.
Receiving and distributing incoming mails as well as managing outgoing mails.
Scheduling meetings, events, interviews, training programs and conducting recruitment and selection activities also monitor employee performance within an organization,
Managing employees compensation, wages & salaries and benefits like health insurance, pension plans and vacation time.
Maintaining employee handbook and policies, coordinating employee events, and recognition programs,
PyramideServices,Jalandhar — Operations and HR Head
March 16,2023-March 30, 2024
Developing and managing an organizations system for pay Scales and structure.Overseeing, the distribution of wages to all employees.
Dealing with all paperwork and administrative processes required to hire and then on board new employees.
Developing and implementing HR policies And procedures that align with the organizations goals and objectives.
Designing interview questions, conducting interviews and creating employment offers and packages for successful candidates.
Streamlining the companies business travel programs including establishing a travel policy and implementing software that Allows employees to self book trips and produce travel reports.
Providing guidance and support to managers and employees on HR related issues.
Keeping management in loop for preparing reports.
Collaborating with the different departments to ensure transparent and best results.
Maintaining Incentives record for every Intake.
SaiOverseas Educational Services, Jalandhar — Hr Manager
December 15, 2021- March 15, 2023
Lead recruitment for immigration, consultants, legal assistance, and support staff, focusing on specialized immigration, expertise and certifications .
Ensuring compliance with labour and immigration laws, managing work, visa permits, and legal documentation .
Promoting positive employee relations, resolving conflicts and developing retention strategies with the focus on career progression and mentorship.
Lead end to end recruitment processes, including job, posting screening and conducting interview interviews .
Overseas on boarding of new hires, ensuring compliance and immigration loss and smooth integration.
Aligning HR strategies with business goals to support workforce growth in response to increase demand of immigration services.
developing diversity and inclusion programs, enhancing client service through cultural awareness and team cohesion.
Overthink, payroll and benefits, ensuring accuracy and managing diverse benefits for local international employees.
edWisor.com, Gurgaon — Senior Customer Support Manager
December 10,2019- Dec 15, 2020
Making & Maintaining processes for smooth functioning.
Answering incoming calls, tickets and emails in an efficient manner .
Collaborate with the immediate team, Operations, Sales, Technical, Marketing Team to ensure overall customer and product satisfaction.
Workflow Management and prioritization.
Handling escalations and refund cases.
Data Gathering, Maintaining trackers and Reports
Monthly auditing of referrals, cash-backs, refunds with the finance team.
Keeping Management in loop by preparing reports, interpreting information and making recommendations.
edWisor.com, Gurgaon — Customer Support Manager
September 11, 2018 - Dec 9, 2019
Customer due diligence including On-boarding Customers
Responds to telephone and e-mail inquiries related to various queries following company policies and procedures
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
Taking follow ups and feedbacks from the customers
Keeping the customers updated regarding the changes and enhancements
Generating referrals from already existing customers
Jaro Education, Gurgaon — Sales Head
May, 2018 - Aug, 2018
Identifying new sales leads.
Handling of outbound lead data for sales.
Creating processes to pitch the products
Customer Profiling and counseling related to product suitability .
Career guidance based upon lead Past Experience Analysis.
Meeting Sales KPI
Sales/Revenue growth by Lead Conversion
EDUCATION
DAV Institute of Engineering & Technology, Jalandhar
Bachelor’s Degree in Electronics & Communication Engineering (ECE), 2014- 2018
Co-founder of (Kakakaar Group )- Theater Group of the Institute
Member of the cultural team of the institute(2014-2018).
Organized various events in the tech fests .
Performed multiple theater events at THAPAR, CHITKARA, GNDU and PTU universities.
Performed theater events at state and national levels
SKILLS
Excellent time management and problem-solving skills.
General Management
Good Communication
Accurate Problem Solving
Client and customer-centric focus
Knowledge in HRIS systems, Salesforce, and workday
Multitasking Skills
KEY COMPETENCIES
●Clear Communication Skills
●Taking Responsibility
●Time & Team Management
●Customer Service
●Leadership
●Team Player
●Public Speaking
●Patience & Effective Listening
AWARDS
Best Hr recruiter (2022-2023)
Best Performer - Customer Support (2019 - 2020)
LANGUAGES
English, Hindi, Punjabi
TOOLS & TECHNOLOGIES
●C++
●Core JAVA
●HTML
●Microsoft Excel
●Microsoft Word
●Powerpoint
●Freshdesk
●MS office
●Salesforce
●Knowledge of HR system and data basis
SKILLS
●Quick Learner
●Conflict resolution
●Decision making
●Active listening
●Adaptive
●Work well in Team environment
●Flexible Schedule
●Smart Worker
Apeejay School, Jalandhar
GRADUATED IN NON-MEDICAL 2014
●Academics in Physics, Chemistry & Maths
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