Customer Service & Childcare Professional
Resume:
HALEY FLAGGE
*** **** ******, **** **, Plantsville, CT 06479
475-***-**** ~ ***************@******.***
PERSONAL PROFILE
Highly motivated, dedicated individual with extensive experience in customer service. Looking to widen my horizons with a challenging position to showcase my goal-driven attitude. A leader with conflict resolution and creative under high pressure situations.
SKILLS
First Aid & CPR Certified
Highly motivated and dedicated
Excellent communication skills
Exceptional at multi-tasking
Punctual and organized
Time management
5 years’ experience in childcare
Problem solving and customer service skills
Experience with electronic record keeping
Proficient in computer software applications
EMPLOYMENT HISTORY
State of Connecticut Wethersfield, CT
LIBRARIAN TECHNICIAN 2025 – 2026
Handled multi-line phone system triage
Organized books in category by alphabetical order
Cataloged inventory be Dewey Decimal Classification
Provided excellent customer service to all patrons with positive demeanor
Obtained and delivered orders in a timely manner and according to their specifications
Conveyed positive demeanor
Crystal Bees Southington, CT
WAITRESS/BAR MANAGER 2019 – 2025
Keyholeer to the restaurant
Ensured all cleaning duties were completed at the end of shifts
Reviewed customer feedback, resolved operational issues and supported consistent guest experience
Monitored beverage and labor costs, waste, inventory levels and sales performance to improve profitability
Visited guest service areas to assess satisfaction levels
Proven leadership in hiring, training, scheduling and performance maintenance
Demonstrated excellent communication, organizational and problem-solving skills
Kindercare Learning Center Cromwell, CT
LEAD PRESCHOOL TEACHER 2022 – 2023
Conducted a well-controlled educational environment with a variety of centers accommodated for each child’s level of learning to build confidence and enthusiasm for education
Facilitated morning groups to ensure children were learning the power of routine and structure
Designed weekly lesson plans corresponding with monthly themes and implemented classroom rules
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
Ability to handle stressful situations with patience and composure
EDUCATION
General Equivalency Diploma Southington High School Southington, CT
Business Education Certificate Unified School District #1 Wethersfield, CT
STRIDE Workforce Development Program Quinebaug Valley Community College Danielson, CT
References for
HALEY FLAGGE
Kelsey Butler
263 Marion Avenue
Southington, CT 06489
Kate Dickerman
934 Savage Street
Southington, CT 06489
Deborah Mandigo
31 Mountain Laurel Court
Cromwell, CT 06414
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