Customer Service & Administrative Support

NENSI ZUPANOVIC

PROFESSIONAL SUMMARY

EXPERIENCE

CUSTOMER SERVICE,ADMIN ASSISTANT & MANAGEMENT

504-***-**** ************@*****.*** 3300 Beech Dr. Gretna, La 70056 High level of Client/Customer Service

Represent Clients/Principals in all aspects of Selling, Buying & Investing Property Following law and guidelines, Loyal and Honesty to all Clients and Customers Marketing via social media

Use of Various platforms to input correct documentation of information. Keller Williams Realty

Referral Agent 2020-Present

Client-focused professional with 25+ year of experience delivering exceptional service, resolving issues quickly, and building long-term relationships. Skilled in handling inquiries, onboarding clients, and ensuring a positive experience from start to finish. Recognized for patience, communication, and the ability to work calmly and professionally under pressure. Omni Hotel & Resorts New Orleans

Restaurant Management

• Supported daily food and beverage operations

• Helped coordinate guest service needs

• Maintained a clean and welcoming dining space

• Assisted with front-of-house tasks and guest requests

• Helped organize team schedules and dining room flow

• Provided warm and attentive service

2023-2024

Use of various platforms and apps to input and update information as needed Communicate with upper managment and attend meetings to collobarate Billling and Invoice

Negotiation

Communication

Tech Savvy

Leadership

Customer Service

Analytical

Critical Thinking

Time-management

Active Listening

Adaptability

Resourcefulness

SKILLS

NENSI ZUPANOVIC

504-***-**** luivdreams22gmail.com 3300 Beech Dr. Gretna, La 70056 Support Business staff and daily projects

Prepare invoices, reports, memos, financial statments and other documents using word, excel and quickbooks

Employee Payroll

Answering incoming calls and making to calls to confirm information or delivery of products to work site.

Dragan Segvic, LLC Construction

Clerical/Adminstration Assistant

2013-2019

SMS INTERNATIONAL

Customer Service/Agent Representative

Debark and Embark Ship (Cruise Line) Port of New Orleans. Debarkation/Immigration- Greet and use of FaceX Technology to confirm reentry. Embarkation- Check-in/ verification of travel documents and input in to verified program.

Expcetional Customer Service

2022-2023

NENSI ZUPANOVIC

504-***-**** ***********@*****.*** 3300 Beech Dr. Gretna, La 70056 Upon interview

Languages- English/Serbo-Croatian

REFERENCES

Graduate 1997 Buras High School

Devry University- 2 years Not Completed

Hobbies- Family/my kids first and friends, travel, volunteering for functions/events in general enjoying life.

High School/Some College

EDUCATION

1997

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