Remote Online Data Assistant Customer Support

SHELLY WHITTICAR

Wickliffe, Ohio ***** 440-***-**** *************@******.***

PROFESSIONAL SUMMARY

Remote Customer Service Professional with extensive experience supporting customers, resolving complex issues, processing claims, and managing sensitive information in high-volume environments. Skilled in phone-based customer support, case management, data entry, account research, and multitasking across multiple systems. Recognized for delivering exceptional customer experiences, maintaining accuracy, and building positive customer relationships while working independently and meeting performance goals.

CORE SKILLS

Remote Customer Support

Inbound Call Handling

Customer Problem Resolution

Account Research

Case Management

Data Entry & Documentation

Microsoft Word

Microsoft Excel

Microsoft Outlook

Amazon Chime

Medical Terminology

Claims Processing

Investigations

Typing 60 WPM

Multitasking Across Multiple Systems

Verbal and Written Communication

Time Management

Confidential Information Handling

PROFESSIONAL EXPERIENCE

Amazon Customer Service Representative

September 2016 – July 28, 2026

Handle high-volume inbound customer contacts while providing professional and empathetic service.

Research, track, and resolve package delivery issues using multiple internal systems.

Process refunds, replacements, and account updates accurately and efficiently.

Escalate complex customer concerns to specialized departments when appropriate.

Document customer interactions and resolutions with a high level of accuracy.

Utilize Microsoft Outlook and Amazon Chime to communicate with internal teams and coordinate issue resolution.

Protect confidential customer information and comply with company policies.

Consistently multitask between applications, customer conversations, and documentation while maintaining performance standards.

Ohio Bureau of Workers' Compensation

Special Agent

January 1996 – March 2007

Claims Examiner

January 1993 – December 1995

EDUCATION

Associate of Applied Science, Criminal Justice

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