Telecom Sales & Managed Services Specialist
Resume:
KELLY MEYERS
**********@***.***
Bradenton, FL **209
SUMMARY
Results-oriented Sales and Marketing Professional with extensive experience in the contributing to the delivery of sales and service targets for industry leader. Proven track record of building effective relationships within budget and time constraints. Strong communication and interpersonal skills. Self-motivated and dedicated individual who manages time efficiently.
Core Strengths Include:
Pre & Post- Sales Support
Customer Service/Satisfaction
Contract Sales & Management
Account Management
Analysis & Problem Solving
Technical Knowledge & Accuracy
2017-2024
ConvergeOne (acquired Strategic Products & Services in November of 2017}-Contract Administrator
Complex problem solving and remediation. Investigate billing issues related to service contracts.
Update service contracts on an “as-need” basis to reflect renewals and changes.
Attend Zoom calls to collaborate with internal customers on customer issues and find resolution.
2016-2017 Strategic Products & Services-Contract Analyst
Resolve cases and billing disputes associated with support contracts to include: SPS Total Care; Managed Services; Virtualization and Third- Party Vendor Support.
Activate new orders and ensure data integrity. This includes verifying source documents, pricing tools and new order data.
Perform audits on current active accounts to ensure correct billing and technical support entitlements.
Reconcile booking of new orders to include margin adjustments and entitlement confirmation. Ensure accurate commissions paid to Account Executives.
Process cancellations, credits and early termination fees as required.
2012-2016 Strategic Products & Services-Inside Sales Representative/Renewal Specialist
Qualifies leads and solicits orders for company products, systems and managed services over the telephone. Builds and maintains customer relationships and manages transactions as necessary to engage a high level of customer satisfaction and repeat business. Ensures renewal base of maintenance accounts are renewed and enhanced on time to obtain monthly incentives from business partners. Also responsible for obtaining “Net New Revenue” for company monthly.
2009-2012 Metrohm USA, {formerly Brinkmann Instruments}-Customer & Sales Support
In this role I significantly enhanced my problem-solving abilities, customer service and prioritization skills.
Tracking shipments, assisting with ordering parts, reagents and accessories for clients in the food;
Beverage, health and chemistry industries is our main goal. Creating an exceptionally easy ordering experience for clients is top priority.
Providing outside Account Executives with unparalleled support with quick turnarounds in quoting services/products is the main element in enabling the sales forces to do what they were hired to do, sell!
Having been in the position for 3 years has given me an inside overview in the Titration and Ion Chromatography fields.
2006-2009 Verizon Business, (Formerly GTE Florida, Inc.), FL-Branch Support Specialist
Provided pre-sales support to 4 top Sales Representatives within the Florida region in exceeding customer requirements. Attended bi-monthly meetings at customer sites to assist in selling products and services. Served as point of contact to customer for issues involving service and billing.
Processed sales packages and tracked for compensation purposes to ensure quote retirement and revenue assurance.
Implemented Network Services to meet customer’s needs and expectations.
2004-2006 Verizon Business-Analyst Marketing Support
Managed the post-sales “Individual Case Basis-ICB” contract process. Performed custom contracts implementation, billing accuracy and customer commitment monitoring for the Eastern region for contracts up to $1M. This includes providing support to multiple organizations within the company in the process, such as customer service.
Assisted Customer Service Representatives by researching billing problems by finding resolution to
Ensure revenue assurance.
Managed the assignment of billing codes to ensure accurate billing of contracted rates, resulting in less billing errors and corrections.
2001-2004 GTE Florida- Maintenance Sales Associate
Sales and implementation of Maintenance Support Plans for large enterprise accounts. Ensured customer comprehension and satisfaction of a variety of plan options to suit the client’s individual needs. Served as point of contact for billing issues related to maintenance contracts.
1990-2001 GTE Florida-Business Operations and Billing Clerk
Dispatched service orders and repair tickets via automated dispatch system called AWAS to customers within the Central region of Texas. Determined appropriate action for dispatch or referral to Telco to meet customer’s needs. Interacted with Sales and Billing personnel to negotiate dues dates and escalations.
EDUCATION AND TRAINING
Countryside High School, Clearwater, FL
Completed company-sponsored corporate training programs consistently to tenure to include: basic networking, CPE overview, Centranet 101, Advanced Data products. Technical training to include Titration and Ion Chromatography. Unified Communications Training for Sales.
TECHNICAL/SOFTWARE SKILLS
Proficient in using Microsoft Office, Word, Excel, Powerpoint, Outlook, ACT, Lotus Notes, Microsoft CRM, Navision, Lync. Also proficient in using multiple Verizon and Metrohm USA proprietary software applications. Type 55WPM
ACQUIRED SKILLS
Strong customer service and organizational skills
Superior interpersonal and verbal communication skills
A high level of persuasiveness, assertiveness, empathy and ego-resilience
The ability to handle a high volume of customers in an accurate and timely manner.
Sold multi-tasking abilities. The ability to perform multiple tasks simultaneously
Strong follow-up techniques as they pertain to customer orders, delivery issues, request for technical assistance and unresolved matters
Proficiency in problem solving and seeing issues through conclusion/resolution
Detail orientation
Ability to work independently in a fast-paced setting with minimal supervisions
Social Media Links
https://www.linkedin.com/in/kelly-meyers-9a45b426/
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