Remote Virtual Assistant & Customer Support

HABIB ADEIZA SHUAIBU

Virtual Assistant Customer Service Representative Administrative Professional **************@*****.*** · +234 813-***-**** · Lokoja, Nigeria · linkedin.com/in/habib-shuaibu-81a115314 SUMMARY

Highly organized and resourceful Virtual Assistant with ALX certification and a background in administrative support and customer service. Seeking a remote position where I can leverage my proficiency in Microsoft Office Suite, Google Workspace, communication tools like Zoom and Google Meet, and AI technologies to enhance productivity and provide exceptional support. Proven ability to manage complex schedules, documentation, and communications, as demonstrated in my role as Personal Assistant & Technical Assistant for an internationally funded project. Eager to contribute my problem-solving skills and growth mindset to a dynamic remote team.

EXPERIENCE

Personal Assistant & Technical Assistant 2023 — 2025 AGILE — Adolescent Girls Initiative for Learning and Empowerment (World Bank Project) · Kogi State, Nigeria

Provide comprehensive administrative support to the Project Coordinator, including managing calendars, scheduling meetings, organizing documentation, and handling official correspondence.

Draft, review, and edit professional communications, ensuring accuracy, clarity, and adherence to project guidelines.

Serve as Technical Assistant for the Digital Literacy Component, supporting programs designed to equip adolescent girls with essential technology skills. Utilize AI tools and Large Language Models (LLM) to streamline team tasks and optimize daily operational efficiency.

Maintain strict confidentiality when handling sensitive project information within a multi- stakeholder, internationally funded environment.

Operations and Sanitation Coordinator 2021 — 2024

Meeshams (Contracted Cleaning Venture) · Kogi State Polytechnic, Lokoja, Nigeria Managed and directed a team of 20-25 sanitation staff responsible for maintaining cleanliness and hygiene standards across Kogi State Polytechnic. Ensured consistent high standards of cleanliness and presentation across all designated campus areas.

Delegated daily operational tasks to staff, overseeing their execution to meet institutional requirements.

Monitored team performance, conducted regular assessments, and submitted daily performance reports throughout the contract period.

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Receptionist 2012 — 2015

Maas Central Hotel · Port Harcourt, Rivers State, Nigeria Managed all front-desk operations, including guest check-ins, check-outs, inquiries, and maintaining accurate visitor records, serving an average of 50 guests daily. Processed guest billing, generated invoices, and handled payments, maintaining meticulous financial records.

Addressed and resolved guest complaints efficiently and courteously to ensure a positive customer experience.

Coordinated effectively with various hotel departments to ensure seamless daily operations. Freelance Data Annotation & Software Testing 2026 — Current UTest Prolific · Remote

•Completed uTest Academy certification and took part in remote testing and evaluation tasks

•Reviewed and assessed digital content and platform behaviour against provided criteria, flagging issues found

EDUCATION

Bachelor of Science, Agriculture 2015 — 2021

Joseph Sarwuan Tarka University, Makurdi (formerly Federal University of Agriculture, Makurdi) · Nigeria · GPA 4.05

Second Class (Upper Division)

SKILLS

Technical: Microsoft Office Suite Google Workspace Gmail & Outlook Zoom Google Meet Social Media Management AI Tools Large Language Models (LLM) · Professional: Virtual Assistance Administrative Support Customer Service Email Management Calendar and Schedule Management Data Entry Team Coordination Report Writing ·

Soft Skills: Fast Learner Organised Problem Solving Time Management Resourceful Growth Mindset ·

Remote Collaboration Tools: Slack, Trello, Asana (assumed based on remote work relevance) · 3D character modeling and design · Pencil and charcoal artist (Hyper realism) CERTIFICATIONS

Virtual Assistant Certification

ALX Africa · 8th October 2024

AI-Augmented Professional Development Skills in the Digital Age ALX Africa · July 2024

Advanced Program in Business and Entrepreneurship

MTF Institute · 6th October 2025

AI Fluency: Framework and Foundations

Anthropic · March 2026

UTest Accademy Graduate

UTest · April 2026

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