Customer Service & Front Desk Professional

MaKenzie Hale

San Antonio, TX • 251-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with over 3.5 years of experience at Whataburger and part-time experience as a medical receptionist. Skilled in customer service, appointment scheduling, cash handling, teamwork, communication, and multitasking in fast-paced environments. Recognized for reliability, strong communication, and earning increased responsibility and pay through consistent performance.

WORK EXPERIENCE

Crew Member / Shift Lead Whataburger — Daphne, AL / San Antonio, TX

2023–Present

• Delivered excellent customer service in a fast-paced restaurant environment.

• Operated cash registers and processed transactions accurately.

• Prepared food while following company quality and food safety standards.

• Worked efficiently across front counter, drive-thru, grill, and food preparation stations.

• Maintained a clean, organized, and sanitary work environment.

• Restocked supplies and assisted with daily operations.

• Collaborated with team members to provide quick and accurate service.

• Earned a promotion with increased pay in recognition of strong performance, reliability, and work ethic.

• Demonstrated excellent attendance and commitment throughout more than 3.5 years of employment.

Receptionist (Part-Time) USA Health — Mobile, AL

2025 Summer Internship

• Welcomed patients and provided professional front desk support.

• Scheduled, confirmed, and rescheduled patient appointments.

• Answered multi-line phone calls and directed patients appropriately.

• Assisted with patient check-in and administrative duties.

• Maintained patient confidentiality while handling sensitive information.

• Managed appointment calendars to keep providers’ schedules organized.

• Left the position after receiving a promotion and higher pay at Whataburger, choosing to focus on advancing within one employer.

SKILLS

Customer Service • Reception & Front Desk Operations • Appointment Scheduling & Rescheduling • Cash Handling • Phone Etiquette • Food Preparation • Drive-Thru Operations • Teamwork • Communication • Time Management • Organization • Multitasking • Problem Solving • Food Safety & Sanitation • Microsoft Office

EDUCATION

High School Diploma — Baldwin County Virtual School

05/2025

REFERENCES

Devin Goodwin • 251-***-**** • LPN

Kendra Buczynski • 850-***-**** • Whataburger Operating Partner

Kimberly Hale • 251-***-**** • Director of Operations

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