Office Manager & Administrative Assistant

Amanda Anderson

Katy, TX ***** +1-832-***-**** ***********@*****.***

Professional summary

• A skilled Office Manager and Admin Assistant with extensive customer service experience. As a mom of three, I efficiently balance multiple priorities and delivers results in fast-paced settings. Authorized to work in the US for any employer

Work experience

Administrative Assistant

Lanza manage photography Katy, TX

May 2019 to October 2023

• Assisted Owner with client communications, scheduling sessions, and organizing appointments to optimize studio workflow and enhance client satisfaction.

• Assisted with photo editing, album creation, and file organization, ensuring high-quality deliverables and efficient project turnaround.

• Supported marketing initiatives by coordinating social media posts, updating website content, and assisting with promotional events to drive studio visibility.

Customer Service Representative

Rachael’s hallmark Katy, TX

April 2011 to January 2015

• Provided friendly and personalized assistance to customers, helping them find the perfect cards and gifts for every occasion.

• Managed point-of-sale transactions efficiently, ensuring accurate payments and a positive shopping experience. Medical Receptionist/Front Desk/Check In and Out

Health care plus Colonial Heights, VA

April 2002 to July 2004

• Registered and checked in patients, streamlining front desk operations to reduce wait times and improve patient flow.

• Verified patient identity, insurance, and demographic information to ensure accurate records and compliance with healthcare regulations.

• Collected copays and obtained required consent forms, supporting efficient billing and regulatory adherence.

• Scheduled diagnostic services such as X-rays and ultrasounds, coordinating appointments to maximize provider availability and patient convenience.

• Maintained accurate medical records, ensuring data integrity and confidentiality in compliance with HIPAA guidelines. Education

High school diploma

Thomas Dale High School Chester, VA

September 1998 to June 2001

Skills

Scanning Managing patient records Photo editing Event planning Social media management Individual consumer customer service Warehouse experience Customer communication Handling customer inquiries Assistance experience within healthcare industry Patient scheduling via phone Patient service Multitasking Attention to detail Phone answering Care plans Maintaining an organized workspace Filing Patient complaint handling Clear language communication Telephone systems Time management Patient interaction Medical records Task prioritization Teamwork Adobe Photoshop Microsoft Word Maintaining patient confidentiality Clinic administrative experience Client interaction via phone calls Presentation preparation Customer support Medical scheduling Microsoft Office Bookkeeping Phone call management Cash handling Computer skills Front desk Microsoft Excel Medical office experience Clinic Interpersonal skills Safety regulations Cleaning Customer inquiry handling Patient appointment follow-ups

Medical administrative support - Medical administrative support experience (1-2 years) Google Docs Windows Spreadsheet charts Private practice experience Productivity software Writing skills Email customer support Google Workspace Customer service Patient insurance coordination Medical payment processing Calendar management Medical collection Photocopying Client email correspondence Sanitation In-person customer service HIPAA Childcare Insurance provider collaboration Canva Adobe Acrobat Helpfulness Hospitality Daycare Website content management Medical terminology Experience with children Promotional event coordination Microsoft Powerpoint Outbound calling Weight handling in the workplace Multi-line phone systems Working with high schoolers Customer data entry Medication administration Professionalism Communication skills Phone reception Phone etiquette Administrative experience - Administrative experience (3-5 years) Clinical documentation Receptionist experience within retail industry Organizational skills Event on-site coordination Patient care Presentation creation Meeting agenda preparation Material handling equipment operation Desktop applications Retail sales transactions Administrative experience within retail industry Sales Office experience Typing Instagram Quality data entry Microsoft Outlook Calendar Pallet jack Swimming Providing product information Urgent care Patient education Automobile transportation Health insurance knowledge macOS POS systems Laundry Phone inquiries Medical coding Specialty store experience Customer complaint resolution Financial data reconciliation Appointment scheduling Greeting customers Pet care Office Management Executive administrative support Shipping and receiving inventory management Pediatrics Caregiving Word processing Insurance verification Hands-on training Processing cash transactions 10 key typing Data entry Project coordination Dentrix Pet grooming Restaurant experience Medical receptionist Transcription Retail sales Proofreading English Database software proficiency Cash register Grammar Experience Album creation Schedule management Administrative experience within healthcare Order assistance Microsoft Outlook Computer operation Clean workspace maintenance Phone communication Medical office management Medical billing Event activities coordination Office phone management Handling patient inquiries Clerical experience Languages

English

Certifications and licenses

Driver's License

Contact this candidate