IT Support & Network Specialist (Qatar)

FAHMI AHMED GHAZAL

IT Support & Network Specialist Systems Administration SAP Application Support Al Wukair, Qatar +974-******** ***********@*******.*** linkedin.com/in/fahmiahmedghazal PROFESSIONAL SUMMARY

CCNA-trained IT Support and Network professional with 10+ years of experience across Qatar and the UAE, currently supporting 200+ users at AMWAJ Group of Companies. Hands-on expertise in Cisco switching (VLANs, DHCP relay, STP, VTP, ACLs), cloud-managed Wi-Fi, Active Directory and SCCM endpoint management, IP telephony/IP-PBX, and SAP application support (Fiori, SuccessFactors, HANA), with SAP BTP Administration in progress. Proven record of leading enterprise migrations and multi-site infrastructure deployments while coordinating with ISPs and vendors to deliver reliable, secure IT services.

CORE SKILLS

Networking: Cisco switches/routers, VLAN segmentation, DHCP/DHCP relay, STP, VTP, ACLs, TCP/IP, LAN/WAN, MAC- based access control

Wireless: Cisco Meraki, Grandstream, Ruijie Reyee (cloud-managed AP deployment and monitoring) Systems & Endpoints: Active Directory, Group Policy, Windows Server, Windows 10/11, PXE, Microsoft Configuration Manager (SCCM), Palo Alto Cortex XDR

Business Applications: SAP Fiori, SAP SuccessFactors, SAP HANA, SAP BTP (in progress), Zetalent, eZee Optimus POS Telephony & Security Systems: IP telephony/IP-PBX, CCTV/NVR/DVR/IP cameras, FingerTec and ZKTeco biometric systems

Service Management: L1/L2 support, incident and service request management, SLA compliance, IT asset lifecycle, technical documentation

PROFESSIONAL EXPERIENCE

IT Technician (IT Support & Network Administration) AMWAJ Group of Companies, Qatar Jan 2023 – Present

• Service delivery: Provide L1/L2 support to 200+ users across multiple departments and locations, resolving hardware, software, network and application incidents with a focus on SLA compliance, first-call resolution and user satisfaction.

• Networking: Configure and manage enterprise Cisco switches (VLAN segmentation, DHCP relay, STP, VTP, ACLs) and troubleshoot LAN and endpoint connectivity issues.

• Wireless: Deploy, configure and monitor cloud-managed access points on Cisco Meraki, Grandstream and Ruijie Reyee platforms; implemented MAC-based access controls at selected sites to block unauthorized devices and improve wireless security and stability.

• SAP & business applications: Support SAP Fiori, SuccessFactors and SAP HANA users (first-level troubleshooting, access and application assistance) and business systems including Zetalent, eZee Optimus POS and internal POS software.

• Biometric & security systems: Administer FingerTec TA100/TA100C and ZKTeco SpeedFace-V5L devices, covering registration, configuration, server connectivity and attendance reporting; install and troubleshoot CCTV/NVR/DVR/IP camera systems.

• Endpoint management: Deploy Windows endpoints via PXE, USB and Microsoft Configuration Manager; perform OS, SSD and hardware upgrades; support IP telephony, network printers, scanners and MFPs.

• IT asset & documentation: Maintain accurate IT asset records, lifecycle tracking, hardware allocation and support documentation.

Key Projects & Implementations

• Endpoint Security Migration: Migrated 200+ desktops/laptops from Symantec to Palo Alto Cortex XDR.

• Endpoint Hardware Refresh: Led Windows OS and SSD upgrades across 200+ corporate desktops/laptops, improving performance and reliability.

• Email Platform Migration: Supported migration of 200+ users from Microsoft 365 to Google Workspace with minimal disruption and continuity of access.

• IP Telephony Migration: Led relocation of IP telephony from Mesaieed Camp to the Al Wukair offices; coordinated with the ISP on IP-PBX installation and connectivity, then configured and commissioned IP phones across multiple buildings.

• Internet & ISP Coordination: Coordinated with ISPs on Internet service installation across multiple locations, managing requirements, installation, testing and service readiness.

• Wi-Fi Infrastructure: Delivered end-to-end Grandstream Wi-Fi deployments, including AP configuration, structured cabling and termination, SSID setup, connectivity testing and monitoring. EARLIER EXPERIENCE

IT Helpdesk Specialist NCC Group Limited, Abu Dhabi, UAE Jun 2017 – May 2022 First-level support for 300+ users with a 95% first-call resolution rate; Active Directory administration, onboarding/offboarding, workstation deployment, IT inventory and user documentation. Hardware Technician AMWAJ Catering Services Company Limited, Qatar Mar 2014 – Mar 2017 Desktop, laptop and peripheral diagnostics, repair and OS installation; reduced average repair turnaround time by 40% through process improvements.

CERTIFICATIONS & TRAINING

• CCNA Professional Qualification – Berkeley Training & Educational Consultancy, Doha (Jun 2025); certificate attested in Qatar

• Palo Alto Networks Cybersecurity Foundations – Palo Alto Networks / Meeza Academy (Oct 2025)

• Artificial Intelligence: From Infrastructure to Applications – Huawei / Meeza Academy (Feb 2026)

• CompTIA Cisco Networking Pro (V8) course – Computer Pride (Jul 2026)

• CS50x: Introduction to Computer Science – Harvard University (2022)

• SAP BTP Administrator Course – In progress

EDUCATION

Bachelor of Science in Information Technology Jomo Kenyatta University of Agriculture & Technology 2012 Degree and transcripts attested for use in Qatar (Kenya MFA, Embassy of Kenya in Doha, Qatar MOFA). LANGUAGES

English (Fluent) Kiswahili (Fluent) Arabic (Conversational) Hindi/Urdu (Conversational)

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