Executive Housekeeper Hospitality Operations Professional
Resume:
Name: AMIT GOUR
Email id- *************@*****.***
Mob. No: 083********
Personal Details
Title
Mr.
Given Names
Amit Gour
Father Name
Late Mr. ferumal Sharma
Nationality
Indian
Marital Status
married
Private Address
House #316, near peplaj Mata temple, village- amberi, post –sapetiya, dist- Udaipur, Rajasthan
Mobile
City
Udaipur (Raj.)
*************@*****.***
Country
India
Computer Skills
Basic Knowledge of Excel, Word and Power Point.
Knowledge of Shawman, Fidelio, Cansys Request handling system, WINHMS., P.OS., M.M.S, Opera, Ids,
SAP, TMS Indra
TRAINING EXPERIENCE
From
1996
Establishment
Hotel Lalit Laxmi Villas Palace, Udaipur
To
1997
City
Udaipur
Position
Industrial Trainee
Country
India
-Property with Total 55 rooms (heritage grand property), 30Acre large public area.
Professional EXPERIENCE
From
1stOctober 2024
Establishment
Hotel, The Grand Continent
To
Till Now
City
Udaipur
Position
Executive Housekeeper
Country
India
Property Description --Property with Total 103 rooms, Two dinning outlet, One banquet hall, one conference hall, coffee shop,
Bar.
(The Grand Continent Group of Hotels)
Responsibilities & Duties
The Key Result Areas
Regular monitoring and training the staff
Increasing the PR with the guests.
Monitoring and coordinating with staff.
Coordinating and keep vision for smooth operation of department.
Giving Training session to keep the team moral high.
Operations
Regular meetings with the team and take feedback and implementation for smooth operation.
Conducting Audit’s on a Monthly Basis and making sure that the Standard Operation Procedure as laid by the
Organizations are followed.
Recruiting, Training and Managing, for ensuring their peak productivity through constant training
Of Department.
Customer Service
Interacting with customers & updating them with the prevailing trends for promotion of the
Outlet products.
Handling various customer issues & complaints ensuring their satisfaction with the product to enhance &
Sustain business.
Responsible for guest rooms and public area
Refurbishment of Public Area
Tracking guest feedback and Lost and Found handling
Reviewing reports and analysing Engineering complaints
Responsible for planning and execution of the monthly training calendar/plan according to departmental requirements
in order
To increase staff productivity and improve standards.
Responsible for maintaining the service standards set by the hotel within the department.
Follow up the daily duties as directed by the Management.
Responsible for maintaining room inventory.
Events handling and big weddings handling.
Cost Control Measures
KRA making for all staff, supervisors, executive & for Asst. manager
Appraisal of Staff.
Dealing with suppliers and vendors
Professional EXPERIENCE
From
1stAugust 2023
Establishment
Hotel Royal Retreat Resorts & Spa
To
Till Now
City
Udaipur
Position
Executive Housekeeper
Country
India
Establishment
Hotel Royal Retreat Resorts & Spa
City
Udaipur
Country
India
Hotel Royal Retreat Resorts & Spa
To 28th Sep 2024
Till Now
Position
Executive Housekeeper
City
Udaipur
Udaipur
Position Executive Housekeeper
Country
India
Property Description -Property with Total 120 rooms, three dinning outlet, One banquet hall, one conference hall, coffee shop, Bar, 40 Acre of lawn area
Professional EXPERIENCE
From- 1st March 2015
Establishment
Hotel Lakend (Alka Group of Hotels)
To- 28TH July 2023
City
Udaipur
Position- Executive Housekeeper (Pre- Opening)
Country
India
Property Description -Property with Total 84 rooms, three dinning outlet, One banquet hall, one conference hall, coffee shop, Bar
Professional EXPERIENCE
From
03rd Jan. 2012
Establishment
Mahindra holidays & resorts
To
03rd Feb 2015
City
Nainital, Jim Corbett
Position
Executive housekeeper
Country
India
Property Description -Property with Total 80 rooms, two dinning outlet, two banquet hall, one conference hall, coffee shop
Professional EXPERIENCE
From
15 Sept. 2010
Establishment
Hotel Imperial Palace
To
30thdec. 2011
City
Rajkot
Position
Executive housekeeper
Country
India
Property Description -Property with Total 124 rooms, two dinning outlet, two banquet hall, one conference hall, 24-hour coffee shop
Professional EXPERIENCE
From
22nd July. 2009
Establishment
Hotel Inder residency, Udaipur
To
15th Aug 2010
City
Udaipur
Position
Asst. Housekeeping manager
Country
India
Property Description - 144 rooms, 20Acre large public area, 2 banquet halls, 2 board rooms, 2 conference halls
Professional EXPERIENCE
From
20 April. 2007
Establishment
The lalit laxmi vilas palace, Udaipur (bharat hotels)
To
15thjuly 2009
City
Udaipur
Position
Housekeeping Executive
Country
India
Property Description -Property with Total 55 rooms (heritage grand property), 30Acre large public area.
Professional EXPERIENCE
From
04 dec. 2002
Establishment
Hotel Devigarh palace, udaipur
To
20th April 2007
City
udaipur
Position
Housekeeping supervisor
Country
India
Property Description -Property with Total 39 Suites, 25 Acre large public area, best boutique hotel by conde nest travels, All suite room property
professional EXPERIENCE
From
01st Nov. 1998
Establishment
Lake Palace, Udaipur (IHCL Group)
To
28th Nov 2002
City
Udaipur
Position
Housekeeping supervisor
Country
India
Property Description -Property with Total 110 rooms, luxury hotel property, 3 dining outlets
Professional EXPERIENCE
From- 01st Feb. 1997
Establishment
Hotel Hilton
To 06th Sep 1998
City
Goa
Housekeeping Attendant (Pre-Opening)
Country
India
Property Description -Property with Total 104 rooms
Amit Gour - Mobile No -838-***-****
Educational Background & QUALIFICATIONS
Secondary from Ajmer Board Rajasthan in the year 1992- 1993.
Higher Secondary from Ajmer Board Rajasthan in the year 1994 -1995.
Diploma in House Keeping from Udaipur in the year 1996.
B.A. From MohanLalSukhadiaUniversity in the year 1998-1999
Contact this candidate